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Portability of your mobile phone | MEO

  • 01

    Switching request

    If you've switched to MEO but want to keep your current number, we'll take care of everything simply, quickly and free of charge, keeping you informed of every step of the process.

    Learn more

  • 02

    Delivery of documents

    If you chose to receive the sign-up documents digitally, you will receive a text a link to submit your documents.
    If you did not choose this option, you must submit a copy of your ID card and the completed portability request form.
    You can do this using the portability form, at a MEO store, by email, or by mail. You will receive updates via text the process is complete.

    Learn more

  • 03

    Conclusion

    You will be notified by text when the request has been made to your home operator. When it is accepted, you will receive a text with the day and time scheduled for mobile portability.

    Then insert your MEO SIM card on an unlocked mobile phone. If that doesn't work, turn your mobile phone off and on again.

    Learn more