How to port to MEO - MEO Help

Choose the MEO bundle that best suits your needs. When you sign up, we'll ask you for the documents needed to request portability:

• Legible copy of the Citizen's Card (or ID/passport and tax card), front and back.

• Complaint document / request for number portability duly completed and signed.

The documents can be delivered:

• At any MEO store

• Through the portability form

• By mail, to the following address:
  MEO
  P.O. Box 1108
  EC Pedro Hispano (Porto)
  4100-998 Porto
  

You will receive a text indicating the status of your process until it is finalized.

If you want to be MEO customer and keep your numbers, find out the code for each number from your current operator.

The CVP is provided for in the Portability Regulation [Regulation no. 257/2018, of May 8, amended by Regulation no. 85/2019 of January 21] and will become mandatory data in portability requests as of May 11, 2019.

 This code is individual but will be different for each operator, meaning that whenever customer changes its operator will also change its CVP.

The CVP (Portability Validation Code) can be found on your bill or online at customer portal.

On the app my MEO >Profile > MEO Account Information > SelectAccount > Account Holder Information

In the the customer my MEO, look up the CVP code underPROFILE > Account customer.

If you are customer MEO Empresas (Large Companies), view the CVP Code in the Corporate customer Area under the Users and Companies menu > Companies > View data for customer

Switch to MEO and keep your landline number.
Requesta free call back at (click on the “Want to sign up?” chat)or call Customer Support at customer (see the plan), so we can handle the porting of your landline number without you having to leave home, with exclusive terms. If you are a customer MEO Empresas subscriber, call customer Customer Support atMEO Empresas (see the plan).

We’ll handle everything with your current phone provider; we just needa copy of your Citizen Card(or your ID card/passport and Taxpayer Card) and theforms listed below, duly completed and signed. If you sign up by phone, our representative will send a courier to your home to pick up the necessary documentation and handle the entire process.

Alternatively, visit a MEO store, bringing your Citizen Card (or your ID card/passport and taxpayer ID card).

You can also send your application to join MEO with number portability by mail. To do so, print, fill out, and sign the two documents below:

• Join MEO contract
• Complaint document

Please include a copy of a valid form of identification (ID card, Citizen Card, or passport) and the tax ID card of the contract holder (that is, the person in whose name the contract is held and whose name appears on the bill from the other provider). Please submit the above-mentioned documents to us:

• Through the portability form
• By mail to:
  MEO
  P.O. Box 1423
  EC Pedro Hispano (Porto)
  4106-005 Porto

As soon as we receive your request, we will contact you to schedule the installation of the MEO service at your home, with a provisional telephone number being assigned on the day of installation. Once we have confirmed that all the documentation is in order, the portability process begins immediately. The process is monitored by two text:

• A first one indicating the expected date for portability (switching to MEO while keeping your current number)
• A second to confirm that the date has been accepted (by the other operator).

If you’re signing up for a MEO bundle plan with mobile phone and want to keep your current number from another carrier, you must request number portability at the time of sign-up. To sign up for a bundle plan with mobile phone, ask tobe contacted for free at (click on the “Want to sign up?” chat). Alternatively, contact MEO Customer Support at customer (see the plan) or visit a MEO store.

Already have a bundle with mobile phone:

• If you want to change one of the numbers on your account to one from another carrier, please visit a MEO store. You must bring your Citizen Card (or your ID card/passport and taxpayer ID card).
• If you’d like to add a new number to your bundle with mobile phone, request a free callback(click on the “Want to sign up?” chat) or call Customer Support at customer (see the plan). You can also visit a MEO store; be sure to bring your Citizen Card (or your ID card/passport and taxpayer ID card). If you have customer orMEO Empresas, call MEO Support at customer MEO Empresas (see plan).
  

If you need a copy of the forms:

• Mobile Portability Form
  
• Guide to filling in the Mobile Portability form
• Form to change the mobile phone numbers in your MEO bundle (to add more mobile phones to your bundle or change the associated numbers)

You will receive a text from your current carrier) indicating the date and time of your switch to MEO. On the date and time of the number porting, SIM current SIM card will stop working. At that point, you should insert the SIM card into mobile phone the number porting process will be complete. In other words, you will use your SIM card while keeping the same phone number you had originally.

Portability is free. However, if you have a prepaid balance or a credit limit on the card from the network you are leaving, you will lose it once the porting process is complete.

To switch to MEO and keep your number (portability) we have to send the request to your current operator. The elements required for the portability request are:

After you submit the correctly completed form and the required documents to us, you will receive your MEO “ SIM ” card.

To add cards to your MEO bundle, mobile portability takes place within a maximum period of time:

• 3 working days for orders placed via mail order, door-to-door sales or other distance channels
• 1 working day for orders placed in one of our stores or Authorised agents.

To the landline number

Portability begins after the MEO service is installed and must be completed on the business day following the installation (if the physical work on the network required to provide the service takes place after 5:00 p.m., portability will not take place until the second business day following the installation).

If you want the portability to take place on a specific date, just tell us the date you want.

If the portability is not completed by the scheduled date, you are entitled to compensation of €2.5 (including VAT) for each day of delay. 

This amount will be paid within a maximum of 30 days (from the date the portability should have taken place) and as follows:

• If you have a service without an invoice, the amount is allocated as a balance for communications
  
• If you have an invoiced service, we will deduct the amount from the following month's invoice
• If it' s no longer customer, we'll send you a credit note to collect the amount from one of the MEO stores.

To learn more about the portability regulations, seeRegulation 87/2009, dated February 18, issued by the National Communications Authority (ICP-ANACOM).