Frequently Asked Questions About eSIM Enjoy
How do I know if my device is eSIM compatible?
Check
the list of compatible smartphones and devices that support eSIM, dual SIM technology to enjoy the best coverage on the MEO network.
What are the advantages of using eSIM Enjoy?
It’s a simple prepaid plan—you’ll immediately receive an email with a QR code and instructions. It’s easy to set up and use, with no additional costs. This way, you can use the included data allowances without Roaming charges.
Can I make calls with Enjoy?
Enjoy Portugal plans include 50 minutes for national calls (within Portugal).
The Enjoy Europe and Enjoy North America plans include only mobile data. However, they do allow you to receive text.
Will I always have service?
Yes, service coverage is guaranteed by the MEO network in Portugal and by one of our partners in the destination country.
The service will only end when the plafonds included in the plan run out or when the offer expires.
The validity begins as soon as you install the eSIM card in your device and if you have registered in one of the destination countries.
In which countries can I use eSIM Enjoy?
Enjoy Portugal can only be used in Portugal.
Enjoy Europa can be used in the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden (including the French Caribbean, Réunion and Gibraltar).
Enjoy North America can be used in Canada, the U.S., and Mexico.
Can I recharge the Enjoy plan?
It is not possible to recharge any of these plans. The plan is pre-loaded with a fixed ceiling. Once the data has been used up, or the period has ended, it is not possible to use the same eSIM again, but you can purchase another eSIM according to your needs. See options.
Can I check the available limits?
You'll be notified when you've used up 80% of your allowance and when you've used up your entire allowance. At any time, you can dial *#123# followed by the call key to see your available allowance.
Can I use mobile hotspot with my international SIM ?
Yes. Your international eSIM allows you to create a WiFi Hotspot , so you can share your net with other devices or with friends and family.
I downloaded the international SIM onto my device, but I don't have any data. What should I do?
1- Check that your data is connected;
2- Check the network signal.
If you don't have a network signal:
2.1- Select another network manually (MEO has a partnership with all the operators in the countries where we provide the service);
3- Turn the device off and on again;
4- Check that the eSIM card is correctly installed and active;
If you were already using the service and can no longer use it, you should check the data already consumed and the expiration date of your bundle by dialing *#123# followed by the call key;
If you installed your eSIM before arriving at your destination or during the flight, it's normal for it not to be active straight away. Once installed, your MEO eSIM will only be available once you are connected to a mobile network in the country you have traveled to and, in the settings, you have selected it as your main card. From then on, you can start using it without any problems.
How do I enable roaming on my SIM ?
To use your MEO eSIM abroad, activate data roaming on your smartphone after installation.
On iOS: Settings > Mobile Network > Select MEO eSIM > Activate "Activate this plan" and "DataRoaming ".
On Android: Settings > Connections > SIM Manager SIM Select MEO eSIM Mobile Network > Turn onRoaming ”.
Activate only when you arrive at your destination to guarantee immediate coverage and an uninterrupted eSIM travel experience.
What is MEO eSIM International and how does it work?
The MEO eSIM International is a digital SIM card that allows you to stay connected abroad without having to change your physical card.
It offers instant activation, reliable coverage and data roaming in several countries - perfect for travelers looking for a fluid and eco-friendly mobile experience.
How do I install and activate the international eSIM ?
Before downloading the eSIM onto your device, make sure you have an internet connection, either via WiFi or mobile data. The eSIM is installed by scanning the QR Code.
We advise you to have a second device with the QR Code so that you can scan it directly on the device where you want to install the eSIM.
To scan the QR Code you must open the eSIM menu on the device where you want to install the eSIM:
- iOS devices: Settings > Mobile Network > Add eSIM > Use QR code > Scan
- Android devices: Settings > Connections > SIM Manager SIM Add eSIM Scan QR code
On Android devices, if you scan the QR code from an email received on the device itself, you should save the QR code attachment in the photo gallery and in the "Scan QR code" step, open the gallery, select the QR code from the gallery and finish activating your eSIM.
More information in the
installation and activation guide.
After installing the eSIM, to start using it, make sure you select the MEO eSIM card and activate Data Roaming .
Activate only when you arrive at your destination!
How to select the eSIM card and activate data Roaming :
- iOS devices: Settings > Mobile Network > Select MEO eSIM > Turn on "Activate this plan" and "DataRoaming "
- Android devices: Settings > Connections > SIM Manager SIM Select eSIM > Mobile network > TurnRoaming roaming”
More information in the
installation and activation guide.
When I installed the international eSIM , I got an installation error message. Why?
If you have followed the entire installation process and receive the installation error message, before repeating the installation process again, check that:
- the device ran out of battery, switched off or had no internet connection during the eSIM installation process;
- the specific memory provided by the device allows you to install another eSIM. Remove an installed eSIM that you no longer need, or check the number of eSIMs allowed by the make/model of your device.
How do I contact you for help/support or to request a refund?
To request a refund for the purchase of eSIM Enjoy:
If the eSIM has eSIM been used and is within 14 days of purchase, you can email
enjoy.travel@meo.pt to request a refund. This email address should only be used for refund requests. For other matters, please contact the Digital Assistant or call
+351961000083.
In the email you should send the order number, invoice number and mobile phone number (the mobile phone number is in the email you received with the QR Code).
Your request will be reviewed and MEO will respond to your request by email.