customer Ombudsman's Office

Our mission

We are an independent team that analyzes and handles the situations reported to us with rigor and impartiality.

Our intervention complements the digital channels and support lines MEO, MEO Empresas MOCHE, which should always be the first point of contact for any complaints, questions, or suggestions.

Contact the customer Ombudsman

Please send us your complaint or suggestion. The customer Ombudsman team customer review it and respond shortly.

If you would like to write more information, please use the attachments field below.

Annexes

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Frequently Asked Questions about MEO Ombudsman

What is the MEO Ombudsman?

We are an independent team that analyzes and handles the situations reported to us with rigor and impartiality.

Our intervention complements the digital channels and support lines MEO, MEO Empresas MOCHE, which should always be the first point of contact for any complaints, questions, or suggestions.

When should I contact the MEO Ombudsman?

When the situation was not resolved as he had expected.

How can I contact the MEO Ombudsman?

Through the customer Ombudsman form available on this page.