Skip to content

Information customer Ombudsman | MEO

The customer Ombudsman's Office acts to correct inconvenient decisions or procedures in our MEO, MEO Empresas, MOCHE, UZO and SAPO services.


Contact the Customer Ombudsman

Have you previously raised this issue with MEO through its customer support services?

If you would like to write more information, please use the attachments field below.

Annexes

You can attach up to 5 files, with a maximum total size of 20 MB.
The formats allowed are: zip, pdf, jpg, jpeg, png, doc, docx, xls, xlsx, ppt, pptx, odb, odf, odg, odp, ods, odt and mp4.

Submit

Before contacting the Ombudsman, we ask that you first contact our customer support services, namely the customer support line16200 and technical support 16209. You can also contact MEO via the my MEO App, the customer Area at www.meo.pt or go to one of our stores. If you are a business customer , contact your customer manager, call 16206 or access the customer Area at www.meo.pt/empresas. This step is essential to ensure that your issue has been properly verified.