Accessible Website: Digital Inclusion and Accessibility | MEO

MEO, as a company with high social responsibility, which promotes inclusion and aims to be an engine of innovation and social transformation through technology, provides various solutions that allow end users with disabilities to enjoy certain features and applications in the field of communication and digital inclusion.
Thus, in accordance with ANACOM Regulation No. 237/2024 on the requirements to be met by companies providing publicly available electronic communications services in order to ensure equivalent access and choice for end users with disabilities, as well as with Decree-Law No. 82/2022, which transposed Directive 2019/822 on accessibility requirements for products and services.º 82/2022, which transposed Directive 2019/822 on the accessibility requirements for products and services, with Ordinance 220/2023 defining the accessibility requirements for these products and services, MEO fulfills not only its mission of inclusion, but also the provision of accessibility requirements for end users with disabilities.

MEO Website Accessibility Statement

At MEO we understand the importance of providing this website that is inclusive and allows all users to access information and services effectively.

Current Efforts in Accessibility

We are actively working to improve the accessibility of the MEO website. Our aim is to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which cover a range of recommendations that make web content more accessible to users with a variety of needs. The main consultation areas on the website www.meo.pt comply with most of the requirements and good practices in digital accessibility.

Continuous Commitment

We work continuously to provide a better experience for all users. We carry out regular automatic evaluations with the AccessMonitor tool, complemented by manual tests, usability sessions with users and validations of functional, transactional and content aspects.

We consider accessibility a priority in the design and development of our website, taking into account the use of assistive technologies that support the navigation of people with different needs. If you have encountered any accessibility barriers when browsing this site, please fill in our accessibility form and help us improve.

Users with special needs

MEO offers various solutions that enable disabled end users to enjoy certain communication features.

If you are a Disabled End User and have a Medical Certificate of Multipurpose Disability attesting to a degree of disability equal to or greater than 60%, you can contact MEO and request the adequacy of communications so that you are treated in the same way as other users. Check out the Frequently Asked Questions to find out more.

How can I report an accessibility problem to MEO?

If you encounter any access difficulties or barriers on the site, please fill in our accessibility form. Your collaboration is essential if we are to improve continuously.

What happens after you send feedback on accessibility?

Upon receipt of the form, our team analyzes the reported problem and, if necessary, includes it in the technical improvement plan. MEO is committed to continuously improving the digital experience of all users.

Does MEO carry out regular accessibility tests?

Sim. We carry out automatic tests with tools such as AccessMonitor, as well as periodic manual validations with users and experts, to ensure technical compliance and real usability.

How do I log in to the my MEO reserved area with accessibility?

The reserved area my MEO reserved area is prepared for use with screen readers and other technological aids. Authentication can be done with email and password or through alternative methods, always ensuring usability and security for everyone.

What accessibility standards does this site follow?

MEO's website follows the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, in accordance with the legal and regulatory diplomas mentioned above. These standards aim to ensure that digital content is accessible to everyone, including people with visual, hearing, motor or cognitive disabilities.

How can I identify myself as a user with special needs?

To identify yourself, you can create a request in the customer area, go to a MEO store or make a written request. In either case, you must present a Medical Certificate of Multipurpose Disability, with a degree of disability equal to or greater than 60%.

As a user with special needs, can I appoint a representative?

You can appoint a representative at any time to manage the contractual relationship, either in full or only for certain issues. This request must be accompanied by the representative's details and a copy of their identification document.

How can I contact MEO as a user with special needs?

You can contact MEO using the contact details for all customers available at meo.customer.

MEO also offers service in Portuguese sign language through Serviin. For more information consult the Serviin website.

How can I complain if I'm a user with special needs?

Complaints from users with special needs can be submitted in person or remotely. In either case, MEO ensures that users with special needs will have the assistance of employees dedicated to registering and processing complaints. Whenever necessary, MEO employees can provide assistance with interpretation in Portuguese sign language through Serviin.

In the customer area you can submit your complaint in a convenient and completely digital way, using the following steps:

• Enter the customer area my MEO or App my MEO
  

In the my MEO App choose: Profile > Support requests > Create new request

• Select the theme and subject
• Fill in the form with the necessary information and confirm that you have completed all the required fields.

Alternatively, you can go to a MEO store or contact the customersupport lines .

Finally, you can also submit a complaint using the Complaints Book, available in electronic format or in any of our stores in paper format.

Meaningful cinema

At MEO VideoClube, in partnership with AMPLA, you'll find a selection of accessible films with descriptive subtitles and sign language interpretation.

Music with meaning

With Music with Meaning, we put accessibility at the heart of shows and festivals, guaranteeing memorable experiences for everyone, whatever their needs.

Meaningful stores

The stores are always by your side. See which store is closest, check the opening times and schedule your visit.

Spaces with meaning

In the "Espaço com Sentido" (Meaningful Space), part of the ULS Algarve's Support Products Center, several of the MEO Foundation's benchmark technological accessibility solutions are available.