MEO Awards for the Best Mobile Network Experience

MEO stands out as the undisputed leader in 5G

In the results of the nPerf2025 benchmark, MEO stands out as having the best 5G download and upload speeds on the market.

Best Mobile Network - RootMetrics

The MEO Mobile Network was recognized for its reliability based on data from Ookla® RootMetrics® for the first half of 2025. These awards are the result of independent tests conducted under real-world conditions, which evaluate factors such as connection stability, consistent performance, and service quality over time and across the country.

Best Mobile Network Coverage - Ookla®

According to Speedtest Intelligence® data for the first and second quarter of 2024, MEO is the national operator with the best mobile network coverage in Portugal. MEO won the award for Best Mobile Coverage with a score of 77.19%, according to the Coverage Score™ - coverage metrics that describe the actual experience of using this network and the spatial extent of the verified coverage. The study, which compared the performance of the three main national operators, included more than 280,000 devices analyzed.

Best 5G Experience – nPerf

In the nPerf 2024 results, MEO stands out as the leading 5G operator, with superior performance in download and upload speeds, achieving the best results on the market (377.52 Mbps download and 47.85 Mbps upload). 5G video streaming, ensuring smooth and uninterrupted transmission. 5G latency, sharing the position of lowest latency for a more agile experience. MEO is also the only operator to simultaneously lead fixed and mobile Internet services.

Best Mobile Internet - DECO PROteste

In the first half of 2025, DECO PROteste distinguished MEO as the operator with the best mobile internet. This distinction is the result of the average results (download and upload speed, web browsing test and streaming) measured by 46,000 users of the various operators, supported by the different generations of mobile network technology, including, for the first time, 5G technology.

Largest Fibre network in Portugal

Both distinctions, awarded by renowned entities, are based on the continuous investment in the expansion and modernization of the Fibre Optic Network, which with 6.4 million homes makes MEO the operator with the largest and most technologically advanced Fibre Optic network at national level, and on the reinforcement of the coverage of the Mobile Network, already with 5G coverage of 95.8% of the population and 99.96% of 4G.

MEO Awards for Best Mobile Network

Mobile network with unbeatable reliability based on Ookla® RootMetrics® data, both referring to the first half of 2025.

Better quality of service

In 2025, MEO was once again recognized as the telecommunications operator with the fewest complaints in Portugal, having held this distinction in the domestic market for more than six consecutive years, according to ANACOM: "Vodafone accounted for 33% of complaints in the sector, remaining the operator with the most complaints in 2025, with 7.67 complaints per thousand customers. MEO was the provider with the lowest number of complaints in the sector (3.98 complaints per thousand customers). NOS recorded 6.15 complaints per thousand customers NOWO recordedNOWO .NOWO complaints per thousand customers."

Superbrands 2025

MEO was once again distinguished as a Superbrand in 2025, achieving its 9th distinction in Portugal. This recognition is the result of a consumer study carried out at the beginning of the year, the results of which were disclosed individually to the brands identified between March and September. The official announcement of the Superbrands 2025 will take place at the Superbrands Gala on October 28. Over the years, MEO has consolidated its position as a reference brand, reflecting the trust and preference of Portuguese consumers.

Best Shop and Online Store in Portugal 2025

Consumers chose MEO Stores as the "Best Store in Portugal" and the Online Store as the "Best Online Store", both in the "Telecommunications" category. Criteria were analised such as: selection, usefulness and provision of services, knowledge and provision of information, ease of purchase, price, appearance and the extent to which they would recommend the store to their family and friends.

MEO was chosen by the majority of Portuguese

The largest network in Portugal: 6.3 million homes with the best Fibre, coverage in 96% of the country with 5G and the fastest Fibre on the market.

Reputation Award 2024

MEO is the telecommunications brand with the best reputation in Portugal for the 2nd consecutive year, as a result of its excellence both at home and on the go services. The study by OnStrategy audited more than 2,000 brands from 70 sectors of activity throughout the year and which were previously identified spontaneously by more than 50,000 citizens.

Recommended Brand 2024

MEO Energia and SAPO were awarded the title of "Marca Recomendada" (recommended brand) of the year 2024 by Portuguese customers for having the best Satisfaction Index performance. Title awarded by Portal da Queixa.

Best Mobile Network in Lisbon

MEO has been officially recognized by umlaut as the national operator with the best network in Lisbon, according to the 2024 "Audit Report, Portugal Lisboa". The assessment covered the experience of using voice and mobile data services from all networks (2G/4G/5G) in the city's three main operators. This result is even more valuable given the city's urban density and orography.

Best Shop and Online Store in Portugal 2024

Consumers chose MEO Stores as the "Best Store in Portugal" and the Online Store as the "Best Online Store", both in the "Telecommunications" category. Criteria were analised such as: selection, usefulness and provision of services, knowledge and provision of information, ease of purchase, price, appearance and the extent to which they would recommend the store to their family and friends.

Best telecommunications operator 2024

MEO was the winner in the Telecommunications category of the Marketeer Award, the competition that recognises brands that make a difference in Portugal.

Superbrands 2023

MEO and SAPO were chosen by consumers and Superbrands as Brands of Excellence 2023. Divided into three distinct categories - General Brands, Corporate Brands and National Brands - the selection of the brands was the result of a careful evaluation that combines the spontaneous reference of consumers with the vision of the Superbrands Council, made up of 15 experts representing various sectors.

Five Star Awards 2023

For the 6th consecutive year, MEO won the Five Star award in the Unlocked Smartphones category, for the 2nd time the Electricity award with MEO Energia and the best TV App with the new MEO Go App.

Escolha do Consumidor 2023

Portuguese consumers chose MEO in the 5G category and MEO Care in the "Home Services" category.

Best Store and Online Shop in Portugal 2023

Consumers chose MEO Stores as the "Best Store in Portugal" and the Online Store as the "Best Online Store", both in the "Telecommunications" category. Criteria were analised such as: selection, usefulness and provision of services, knowledge and provision of information, ease of purchase, price, appearance and the extent to which they would recommend the store to their family and friends.

Marca Recomendada 2023

MEO was awarded the title of "Recommended Brand" of the year 2023 by Portuguese consumers for having the best Satisfaction Index performance. Title awarded by the Complaint Portal.

Best Customer Service customer 2023

MEO was awarded the gold medal at the Top Ranking Performers Awards 2023, in the EMEA (Europe, Middle East & Africa) space, for its excellence in its relationship with the customer, making it a benchmark in the sector at international level. MEO was distinguished in an edition that had 2,000 entries from 80 countries.

APCC Best Awards 2023

MEO and Intelcia Portugal have been recognised for best practices in the contact centre sector, with five distinctions at the APCC Best Awards 2023. These awards recognise exceptional performance in terms of strategic, operational and technological management, as well as the development of human capital.

We are No. 1

MEO Energia achieved the highest satisfaction rating in a DECO PROteste survey.

MEO is better than TEO

TEO doesn't have MEO's Fibre . There are places where you can't even see it. MEO, on the other hand, reaches places where TEO doesn't. TEO is TEO. MEO is MEO.

Best telecommunications operator 2023

MEO was the winner in the Telecommunications category of the Marketeer Award, the competition that recognises brands that make a difference in Portugal.

Efficiency Award 2023

MEO won two gold awards and two bronze awards. This recognition proves the brand's ongoing commitment to positively impacting society and associating itself with important causes through its communication campaigns.

Cannes Lions 2023

MEO and Amnesty International have once again won Gold at the Cannes Lions Festival of Creativity. After the "Breaking Sirens" campaign won the award in 2022, this year "The Forgotten Team", a tribute to the workers who lost their lives preparing for the Qatar World Cup, won Gold in the "Sports Live Experience" category.

Telecommunications and Top Ranking 2023

MEO was once again honored in the "Best & Biggest of Technological Portugal 2022" initiative, promoted by Exame Informática, and won the awards in the "Top Ranking" and "Telecommunications" categories according to an analysis based on its turnover.

Last but not least, with pride

MEO is once again the operator with the lowest number of complaints per customer. ⁽¹⁾

bundles for the whole family

Check coverage

⁽¹⁾ ANACOM Report - complaints about electronic communications and Complaint Portal - Recommended Brand 2024.