Follow all stages of the home moving process, right through to completion.
We'll transfer your fixed communications service to your new home. You will have a new contract with new conditions and benefits. You will receive a text to learn about and accept the new contractual conditions.
Before we disconnect the service at the previous address, you will receive a notice via text. On the move day, you must take the devices to your new address.
While we transfer your service, you can continue to watch MEO TV on your smartphone or tablet with MEO Go. You also keep Internet access via the free MEO WiFi hotspots.
You will receive a text with the date and period of the installation. The day before the technician's visit, you will receive a new text. You can check or change the date of your appointment.
On the scheduled day, the MEO technician will come to your new home to install the service. You will have new access data to the WiFi home network. For security reasons, you should change your password.
The customer and billing numbers will remain the same, only the billing address will change. You can check your customer details in the MEOBox menu at customer > my MEO. Manage your service and account in my MEO customer portal.