my MEO App - the easiest way to manage your MEO account and services.

my MEO App tailor-made for you

my meo new experience

Everything you need in one app, inside and outside the home.

my meo indoors outdoors

At home or on the go

Exclusive offers and MEO services for you and your family.

my meo tempo

Save time

Manage your services, all organised in one place with simple access. Save time and focus on what you love most.

my meo resolves

Solve quickly

Clear up all your doubts and resolve faults without waiting.

my meo to you

For you

Designed in dark mode, with you and a sustainable world in mind.

my meo offers

Explore exclusive deals

Check out our stories to view all the offers we've designed for you and your family

Check out our stories for all the offers for you and your family

my meo products

Elevate your MEO experience

Explore products, apps and services, at home and on the go.

Explore products, apps and services

my meo manage

Manage the services of the whole family

If your data runs out before the renewal date, no problem. Just buy more and you'll always be connected.

Change plans or join more services

Change plan, subscribe to more services or buy more net

my meo consult

Check and pay your invoice

Set up direct debit or pay directly in the app. If you have any questions, our bill comparison tool helps you see what has changed from the previous month.

Check your invoices and keep everything organised in one place

Check your invoices, activate direct debit or pay in the app

my meo consumptions

Control your usage

Check your internet usage, call minutes, and text messages, and see when your usage allowances are set to renew.

At any time, find out what you have available

View what's still available and the renewal date of your usage allowances

my meo help and issues

Use the Digital Assistant and save time

The Digital Assistant helps you quickly access the app's features or fix breakdowns automatically. And if it doesn't fix the issue, it directs you to a human assistant.

Take away doubts and fix issues

Help with questions, app features and troubleshooting

my meo links

What is and what can I do in the customer portal and in the new my MEO App

advantages of customer loyalty

my MEO App is the easiest way to manage your MEO account and services.

The new version of my MEO App has a new format and a new organisation that makes it is easier to use.

Download my MEO App (Android | iOS) and discover the new features and main functionalities available.

What's new:

A new , simple and innovative way of presenting the best product and service offers for you.
Show services depending on your environment, Dentro or Fora de casa.
New Invoice Comparison feature. If your invoice goes up, you can compare it with the previous month and find out where the increase came from.
Dark Mode which reduces eye strain, extends the battery life of your mobile phone and contributes to a more sustainable world.
The Digital Assistant takes center stage to help you search the App, answer questions and fix issues immediately.

Main features:

SERVICE MANAGEMENT

Consult and change the WiFi network name and password ^TV
Join services like Netflix, Disney+ and more
See your internet usage, minutes and texts ^TV and when your usage allowances are due for renewal.
Set limits for extra spending on your monthly fee and which services you want to have active
Buy +net
Top up your mobile phone
Change the plan
Know the original PIN and PUK ^TV
Activate duplicate SIM Card
Manage and see roaming usage
Join and check your MEOS balance
Send meter readings and check MEO Energia invoices
Consult MEO Care services

INVOICES

Check your invoices and payment details^TV
Pay invoices
Compare invoices
Join Direct Debit and Eletronic Invoice^TV
Change the invoice detail
Change the invoice address

ACCOUNT AND CONTRACT MANAGEMENT

view the conditions of the contracted service and the retention period
View account holder, privacy and billing data
Access all support channels
Create support requests and check their status
Check and reschedule MEO technician visits
Track online orders

OFFERS

Join offers designed for you

^TV Features also available on your TV.

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How to log in and use the customer portal or my MEO App for the first time

registering in the customer portal

Step 1 - Download and open my MEO App

Step 2 - Enter email (MEO ID) | Google | Apple

- If you don't have a MEO ID yet, find out how to create

- Recover your MEO ID password or email address.

- Unlock your access.

Step 3 - Associate the MEO services you want to manage

- Here's how to register the service, you'll need your mobile phone number and your MEO invoice.

- Find out when you're having trouble connecting your or your family's MEO service.

Now you can manage your accounts and services, quickly and securely, with my MEO App. Discover everything you can do in my MEO App and use the Digital Assistant to solve issues without delay.

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How to associate your services to my MEO App or my MEO website

addproductsandservicesandaddcustomer

The easiest way to link your services is through the app my MEO, using your NIF.

If you have difficulties or encounter any errors when linking your service, see how to solve.

To associate a service via the App my MEO, follow these steps.

Download or enter the App my MEO
Select Associate service
Choose the type of service you want to associate (Bundle | Mobile number | Net mobile)
If you have a service with an invoice, use your NIF and enter the security code that we will send you by e-mail. text
Validate the services and accounts you want to associate
Accept the terms and conditions by clicking Finish

If you prefer to use my MEO, these are the steps you need to follow to associate your services:

Enter my MEO
Select the type of service (bundle | mobile phone | Net mobile)
Fill in the information requested, such as your customer and account number, which you'll find on the first page of your invoice.
Enter the validation code you received
Accept the terms and conditions by clicking Finish

All the products and services included in your bundle will be linked to your customer portal.

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In detail, these are the screens and the data you will be asked for.