The my MEO app—the easiest way to manage your MEO services!

Bills, data usage, troubleshooting, and offers—it's all in the my MEO app. Download it and discover all the benefits the my MEO app has to offer.

At home or on the go

Exclusive offers and MEO services for you and your family.

Save time

Manage your services, organized in one place with simple access. Save time and dedicate yourself to what you love.

Solve quickly

Clear up all your doubts and resolve faults without waiting.

For you

Designed in dark mode, with you and a sustainable world in mind.

Explore exclusive deals

Check out our stories to see all the offers we've designed with you and your family in mind

Elevate your experience and manage your Premium Channels

In the new my MEO App, you can subscribe to Premium Channels or just check the ones you've subscribed to. Another new feature is that you can do all this in English!

Manage the services of the whole family

Change plans or join more services

If your net runs out before the renewal date, no problem. Just buy more and you'll always be connected.

Check and pay your invoice

Check your invoices and keep everything organised in one place

Activate direct debit or pay directly in the app. If you have any questions, our invoice comparator will help you find out what has changed compared to the previous month.

Control your usage

At any time, find out what you have available

You can also see what you've already consumed and when your net, text or minutes plafonds are due for renewal.

Use the Digital Assistant and save time

Take away doubts and fix issues

The Digital Assistant helps you quickly access the app's features or resolve faults automatically. And if it doesn't resolve the fault, it directs you to a human assistant.

What is and what can I do in the customer portal and in the new my MEO App

The my MEO app is the easiest way to manage your MEO services. 

The new version of the my MEO app has a new format and a new organization that is easier to use. 

Install the my MEO app and discover what's new and the main features available.

What's new:

• A new , simple and innovative way of presenting the best product and service offers for you.
• Show services depending on your environment, Dentro or Fora de casa.
• New Invoice Comparison feature. If your invoice goes up, you can compare it with the previous month and find out where the increase came from.
• Dark Mode which reduces eye strain, extends the battery life of your mobile phone and contributes to a more sustainable world.
• The Digital Assistant takes center stage to help you search the App, answer questions and fix issues immediately.

Main features:

SERVICE MANAGEMENT

• Consult and change the WiFi network name and password ^TV
• Join services like Netflix, Disney+ and more
• See your internet usage, minutes and texts ^TV and when your usage allowances are due for renewal.
• Set limits for extra spending on your monthly fee and which services you want to have active
• Buy +net
• Top up your mobile phone
• Change the plan
• Know the original PIN and PUK ^TV
• Activate duplicate SIM Card
• Manage and see roaming usage
  
• Join and check your MEOS balance
• Send meter readings and check MEO Energia invoices
• Consult MEO Care services

BILL

• ​View invoices and payment information^TV​
• Pay invoices
• Compare invoices
• Join Direct Debit and Eletronic Invoice^TV
• Change the invoice detail
  
• Change the invoice address

ACCOUNT AND CONTRACT MANAGEMENT

• view the conditions of the contracted service and the retention period
• View account holder, privacy and billing data
• Access all support channels
• Create support requests and check their status
• Check and reschedule MEO technician visits
• Track online orders

OFFERS

• Join offers designed for you

^TV Features also available on your MEO TV.

How to log in and use the customer area or the my MEO app for the first time

Step 1 - Download and open the my MEO app

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Step 2 - Enter email (MEO ID) | Google | Apple

 

 

- If you don't have a MEO ID yet, find out how to create one

- Recover your MEO ID password or email address.

- Unlock your access.

Step 3 - Associate the MEO services you want to manage

- Here's how to register the service, you'll need your mobile phone number and your MEO invoice. 

- Find out when you're having trouble connecting your or your family's MEO service.

Now with the my MEO App you can manage your accounts and services quickly and securely. Discover everything you can do in the my MEO App and use the MEO Digital Assistant to resolve faults without delay.

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How to link your services to the my MEO app or customer area

The easiest way to link your Personal Business services is through the my MEO app, using your NIF ( see the video​).

If you have any difficulties or encounter an error, see how to fix it.

➡️​ Install the my MEO app​ (Android | iOS​)​

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Follow these steps to sign up using the my MEO app:​

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        1. Select Link Service

        2. Choose Personal or Businesses

For Personal:

        3. Choose the type of service you want to associatebundle | mobile phone | Net mobile)

        4. If you have an invoiced service, use your NIF and enter the security code that we will send you by text

        5. Validate the services and accounts you want to associate 

        6. Accept the terms and conditions by clicking Finish 

For Companies:

        3. Choose whether you want to link all the accounts using the TIN or a mobile phone pay as you go

        4. To associate by TIN, enter your company's TIN

        5. Type in the number associated with the Account Administrator

        6. enter the security code that we will send you by text

        7. Validate the services and accounts you want to associate 

        8. Accept the terms and conditions by clicking Finish 

If you prefer to use the my MEO website, these are the steps you should follow:

1. Enter my MEO 
2. Choose between bundle | mobile phone | Net Mobile 
   
3. Fill in the information requested, such as your customer and account number, which you'll find on the first page of your invoice.
4. Enter the validation code you received
5. Accept the terms and conditions by clicking Finish

All the products and services included in your bundle will be linked to your customer portal.

To associate a tax identification number or products in customer Business (customer Enterprisecustomer ), follow these steps:

• Select one of the options Company Registration or Product Registration.
  
  

​​If you selected Company Registration

• Fill in your account number, tax identification number, andmobile phone number.
  
• Read and accept the terms of use and click Submit.
  
• If your details are validated, please wait top-up service portfolio to be top-up .
  
• If your information is not valid, you will need to attach the completedand signed form, as well as documentation from the company's legal representative.
  

Registration with document submission does not allow immediate access, as it requires validation of the data submitted.

 

After registering in the customer Area, you can associate other companies/tax identification numbers or other products, following the same process as for company registration.

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If you selected "Product Registration"​

• Please enter your company's mobile phone broadband number.
  
• Accept the terms and conditions by clickingContinue. 
• Enter the security code we will send you via SMS.
• Please wait until the number becomes available in the customer area.
  

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When registering the company's product (mobile phone company broadband), you will only have access to view the consumption andPIN PUK of the registered product. 

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In detail, these are the screens and the data you will be asked for.

• When associating a bundle to Personal:
  

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• By associating a mobile phone to Personal.
  

• When associating a mobile Net to Personal:
  

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Giveaways

Contests are now exclusively available on the my MEO app. Download it and don't miss out on our offers and contests.

Last but not least, with pride

MEO is once again the operator with the lowest number of complaints per customer. ⁽¹⁾

⁽¹⁾ ANACOM Report - complaints about electronic communications and Complaint Portal - Recommended Brand 2024.