my MEO App - the easiest way to manage your MEO account and services.

Manage your services for home or on the move, compare invoices, solve issues with Digital Assistant and control usage, all in one place and in dark mode.

 

 

my MEO App tailor-made for you
my meo new experience
my meo new experience
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Everything you need in one app, inside and outside the home.

 

 

my meo indoors outdoors
At home or on the go

Exclusive offers and MEO services for you and your family.

my meo tempo
Save time

Manage your services, all organised in one place with simple access. Save time and focus on what you love most.

my meo resolves
Solve quickly

Clear up all your doubts and resolve faults without waiting.

my meo to you
For you

Designed in dark mode, with you and a sustainable world in mind.

 

 

my meo offers
my meo offers
Explore exclusive deals
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Check out our stories to view all the offers we've designed for you and your family
Check out our stories for all the offers for you and your family
my meo products
my meo products
Elevate your MEO experience
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Explore products, apps and services, at home and on the go.
Explore products, apps and services
my meo manage
my meo manage
Manage the services of the whole family

If your data runs out before the renewal date, no problem. Just buy more and you'll always be connected.

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Change plans or join more services
Change plan, subscribe to more services or buy more net
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my meo consult
my meo consult
Check and pay your invoice

Set up direct debit or pay directly in the app. If you have any questions, our bill comparison tool helps you see what has changed from the previous month.

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Check your invoices and keep everything organised in one place
Check your invoices, activate direct debit or pay in the app
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my meo consumptions
my meo consumptions
Control your usage

Check your internet usage, call minutes, and text messages, and see when your usage allowances are set to renew.

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At any time, find out what you have available
View what's still available and the renewal date of your usage allowances

my meo help and issues 
my meo help and issues 
Use the Digital Assistant and save time

The Digital Assistant helps you quickly access the app's features or fix breakdowns automatically. And if it doesn't fix the issue, it directs you to a human assistant.

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Take away doubts and fix issues
Help with questions, app features and troubleshooting
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my meo links

 

 

What is and what can I do in the customer portal and in the new my MEO App

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advantages of customer loyalty

my MEO App is the easiest way to manage your MEO account and services. 

The new version of my MEO App has a new format and a new organisation that makes it is easier to use. 
Download my MEO App (Android | iOS) and discover the new features and main functionalities available.

What's new:
  • A new , simple and innovative way of presenting the best product and service offers for you.
  • Show services depending on your environment, Dentro or Fora de casa.
  • New Invoice Comparison feature. If your invoice goes up, you can compare it with the previous month and find out where the increase came from.
  • Dark Mode which reduces eye strain, extends the battery life of your mobile phone and contributes to a more sustainable world.
  • The Digital Assistant takes center stage to help you search the App, answer questions and fix issues immediately.


Main features:

SERVICE MANAGEMENT
    • Consult and change the WiFi network name and password TV
    • Join services like Netflix, Disney+ and more
    • See your internet usage, minutes and texts TV and when your usage allowances are due for renewal.
    • Set limits for extra spending on your monthly fee and which services you want to have active
    • Buy +net
    • Top up your mobile phone
    • Change the plan
    • Know the original PIN and PUK TV
    • Activate duplicate SIM Card
    • Manage and see roaming usage
    • Join and check your MEOS balance
    • Send meter readings and check MEO Energia invoices
    • Consult MEO Care services

INVOICES

ACCOUNT AND CONTRACT MANAGEMENT

OFFERS
    • Join offers designed for you


TV Features also available on your TV.

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How to log in and use the customer portal or my MEO App for the first time
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registering in the customer portal

Step 1 - Download and open my MEO App

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Step 2 - Enter email (MEO ID) | Google | Apple
 
 
- If you don't have a MEO ID yet, find out how to create
- Recover your MEO ID password or email address.


Step 3 - Associate the MEO services you want to manage
- Here's how to register the service, you'll need your mobile phone number and your MEO invoice. 
- Find out when you're having trouble connecting your or your family's MEO service.


Now you can manage your accounts and services, quickly and securely, with my MEO App. Discover everything you can do in my MEO App and use the Digital Assistant to solve issues without delay.



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How to associate your services to my MEO App or my MEO website

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addproductsandservicesandaddcustomer

The easiest way to associate your services is through my MEO App.

To associate a service, follow these steps:

my MEO App

  1. Download or enter my MEO App 

  2. Select Associate service

  3. Choose the type of service you want to associate (Bundle | Mobile number | Net mobile)


  • ​bundle

    1. Enter your TIN

    2. Enter a contact associated with your MEO customer account

    3. Enter the code you received by text

    4. Choose the accounts you want to associate my MEO

    5. Accept the terms and conditions by clicking Finish

    All the products and services included in your bundle will be linked to your customer portal.


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  • mobile phone:

    1. Enter the number of the mobile phone you want to associate with my MEO

    2. Enter the code you received by text

    3. If you have a plan with an invoice, please enter your TIN

    4. Accept the terms and conditions by clicking Finish

    If your mobile phone is associated with a bundle and you want to associate all the products on MEO bundle, you have to choose the option All the products in this bundle.



  • Net mobile:

    1. Enter the number of the mobile network you want to associate

    2. Indicate the PIN original of your mobile network

    3. Accept the terms and conditions by clicking Finish

    If your mobile network is linked to bundle and you want to link all the products on MEO bundle, you need to choose the Todos os produtos deste pacote.

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You can also associate your services via the my MEO . 

  1. Enter my MEO 

  2. Select the type of service:


  • ​MEO bundle (several services on a single invoice):
    1. Fill in the no. customer e Account number (these details are available on the first sheet of your invoice)
    2. Choose the mobile phone number where you want to receive the validation code by text
    3. Insert the validation code received
    4. Accept the terms and conditions by clicking Finish

    All the products and services included in your bundle will be linked to your customer portal.


  • mobile phone:
    1. Fill in the number mobile phone
    2. Enter the validation code you received by text
    3. If you have a plan pay-monthly (with invoice), enter the NIF (TIN)
    4. Accept the terms and conditions by clicking Finish


  • Mobile Internet:
    1. Fill in the mobile internet number
    2. Write the PIN original of your mobile network, which you can find on the card's packaging
    3. Accept the terms and conditions by clicking Finish



If you have difficulties in associating your service, see how to solve.


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my meo see frequently asked questions

 

 

my meo hobbies
Giveaways

Win prizes with exclusive competitions my MEO.

my meo lowest number of complaints
Last but not least, with pride

MEO is once again the operator with the lowest number of complaints per customer. (1)

 

 

my meo less complaints note

(1) ANACOM Report - complaints about electronic communications and Portal da Queixa - Marca Recomendada 2024.