Portability Instructions | MEO

1. Fill in and sign the portability form that we sent you by post with your new MEO cards. If you have any doubts about how to fill in the form, please refer to the instructions in the accompanying letter. If you prefer, you can download the form at any time from meo.pt.
2. Return the forms by e-mail to formularios.m4o@telecom.pt, or at one of the MEO Stores. In either case, please be accompanied by the Citizen Card (or Identity Card and Taxpayer Number) of the holder of the mobile phone number at the other operator. If you choose to return the form by e-mail, you should also attach a copy of these documents.

Once we have received your completed form, the portability request is sent by MEO to the other operator with the data contained in that document.

If everything is correct, you will receive a text on the other operator's card indicating the day and time the number will change to MEO. On the day and time that portability takes place, your cards from your old operator will stop working. At that point, you should place the new MEO cards on mobile phone and portability will be complete.

If the request is rejected because the data is not correct, MEO will contact you to correct it.

If you want to add a new number to your bundle MEO that belongs to another operator, call 16200 or go to a MEO store, and bring your Citizen's Card (or identity card/passport and tax card) with you.