Mobile number portability - MEO Help

The Portability Validation Code or CVP, is a unique identifier for each landline or mobile number on customer, and you will be asked for it when you request number portability. This code is intended to streamline the portability requests, making them faster and safer.

If you want to be MEO customer and keep your numbers, find out the code for each number from your current operator.

The CVP is provided for in the Portability Regulation [Regulation no. 257/2018, of May 8, amended by Regulation no. 85/2019 of January 21] and will become mandatory data in portability requests as of May 11, 2019.

This code is individual but will be different for each operator, meaning that whenever customer changes its operator will also change its CVP.

There are several ways to find out your CVP (Portability Validation Code):

To request free number portability from mobile phone to MEO , originals of the following must be handed in/sent:

• A Mobile Portability form that has been properly completed and signed, exactly as the signature appears on the primary subscriber’s identification document. You must include the CVP from your mobile phone. The What is the CVP and how check.
• Copy of ID card or residence permit or passport
• Proof of address, if you are porting to apay-monthly plan .

Send the documents:

• Through the portability form
  
• By mail to the following address: MEO - P.O. Box 1108 - EC Pedro Hispano 4100-998

If you have any questions, you can ask tobe contacted for free at (click on the "Want to join?" chat), contact Support at customer (see the plan), or contact Support at customer MEO Empresas (see the plan).

Once we have received the correctly completed form and the necessary documents, portability takes place within a maximum period of time:

• 3 working days for orders placed by post or other remote channels
• 1 working day for orders placed in one of our stores or Authorised agents.

If you want the portability to take place later, you can tell us the date you want in the Mobile Portability document.

Portability is a service that allows you to switch to MEO and keep your current mobile phone number.

When you sign up to MEO, indicate that you want to keep your number and we'll take care of everything for free, simply and quickly. 

When you request to port your mobile phone number, you will receive your SIM card (either in person at the store or by mail), but don’t use it right away:

• While we process your number portability request, please continue to use your current SIM card
• You will receive a text (on your current operator's network) indicating the day and time you will switch to MEO.
• On the day and at the time of SIM portability process, your current carrier SIM card will stop working
• At that point, you should insert the SIM card into your mobile phone the number porting process is complete.
  

By calling 800 962 029 (toll-free), you can find out the cost of a call from your cell phone to ported numbers.