Problems with sound or image on satellite TV - MEO Help

Perform the following screenings:

1. Make sure the cables connecting the MEO Satélite devices are securely plugged in. Pay special attention to the SCART or HDMI cable that connects the MEOBox to the TV.



SCART connection

 


HDMI connection

 




If the problem isn't solved, try reversing the ends of the SCART/HDMI cable or replacing the cable with another one.



2. Check the signal strength and the signal-to-noise ratio (S/N)
• On the MEOBox Pace (Zapper 3, Zapper 4, DVR3, or DVR 4 models) : Select channel 1 – RTP and go to Menu > Settings > MEOBox > (PIN ) > Technical Information > Page 2/4.
• Samsung MEOBox: Select channel 1 – RTP, and press the “i” (INFO) button on the Box remote three times.

Location		C/N	Power
Continent		C/N >=13.5 dB	60 dBÎV
Azores - western group	Corvo / Flores	C/N >=12 dB
Azores - central group	Terceira / Graciosa, S. Jorge / Pico /Faial	C/N >=12.5 dB
Azores - eastern group	S. Miguel / Santa Maria	C/N >=13 dB
Madeira		C/N >=13.5 dB

If the signal strength is less than 58 dBV (on the mainland) or 60 dBV (on the islands) and the weather is bad, you should wait; if the problem persists, contact customer Support(see the plan) when you are near your MEOBox (see plan), or contact customer Support atMEO Empresas (see plan).


If the power is lower than the reference values in the table and you can't view channel 202, reset the MEOBox to its original configuration:
• On the MEOBox Full HD or Full HD DVR : Select channel 1 – RTP and go to Menu > Settings > MEOBox > (PIN ) > Advanced Settings > Original Settings > Confirm
• Samsung Full HD MEOBox: Menu > Settings > System > Factory Reset > (PIN )
3. Adjust your TV's settings, especially the sharpness, brightness and contrast (if you need to, consult your TV manual).


4. If you continue to experience picture problems, unplug the MEOBox's power cord and plug it back in.

If the problem persists, contact customer Support(see plan), or customer Support atMEO Empresas (see plan).

If you can only see part of the image on the screen, the screen aspect ratio may be set incorrectly, or there may be a problem with the cables.

Adjust the screen format on your MEOBox Pace (Zapper 3, Zapper 4, DVR3, or DVR 4 models)

1. Go to Menu > Settings > Picture and Sound > Advanced Settings > Screen Format
2. Change from 4:3 to 16:9 or from 16:9 to 4:3.

Adjusting the Screen Format on a Samsung MEOBox (Full HD)

1. Go to Menu > Settings > Display > Screen Format
2. Change from 4:3 to 16:9 or from 16:9 to 4:3
3. If the problem is not resolved, put the MEOBox into Standby mode using the box button.

If this continues, unplug and then plug back in the power cord for your MEOBox.

The tests below aim to help solve the problem by carrying out simple tests.

If there is no sound or the sound quality is poor in only one channel:

• The problem might be with the program or the channel you're watching.
1. Make sure the TV and the MEOBox are not muted or have no volume: press the Mute button or the volume button on the remote


2. If that doesn't work, try turning up the volume using the TV remote or the buttons on the TV itself.


3. If the TV is connected to any audio equipment, also check to make sure that the audio equipment is turned on and working properly, with all cables properly plugged in, or unplug them.


4. If the problem persists, check to make sure the cables connecting the MEO Satélite devices are securely plugged in. Pay special attention to the SCART or HDMI cable connecting the MEOBox to the TV.



Note: PACE MEOBoxes have 2 SCART ports; in these cases, plug the cable into the bottom port (preferably)

SCART connection

 

HDMI connection

 

5. If the problem persists, try reversing the connectors or replacing the SCART or HDMI cable with another one


6. If you continue to experience sound issues, unplug the MEOBox's power cord, plug it back in, and wait for the service to start.


7. Also check the signal strength and the signal-to-noise ratio (C/N):
   • On the MEOBox Pace (Zapper 3, Zapper 4, DVR3, or DVR 4 models): Select channel 1 – RTP 2 and go to Menu > Settings > MEOBox > (PIN ) > Technical Information > Page 2/4.
   • On the Samsung MEOBox: Select channel 1 – RTP 2 and press the “i” (INFO) button on the Box remote three times. 
• MEOBox Full HD or Full HD DVR: Select channel 1 – RTP, then go to Menu > Settings > MEOBox > (PIN ) > Advanced Settings > Original Settings > Confirm.
• Samsung Full HD MEOBox: Go to Menu > Settings > System > Factory Reset > (PIN )

If there is no sound or the sound quality is poor on all channels:

If the signal strength is less than 58 dBµV (on the mainland) or 60 dBµV (on the islands) and the weather is bad, you should wait; if the problem persists, contact customer Support(see the plan) when you are near your MEOBox (see plan), or contact customer Support atMEO Empresas (see plan).

If the power is lower than the reference values in the table and you cannot view channel 202:

Restore the MEOBox to its original settings:

If the problem persists, contact the MEO Helpline (view tariff), or MEO Empresas Helpline (view tariff).