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Satellite TV command problems - MEO Help

Has your remote stopped working? Find out what to do if your MEO remote control has broken down.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Equipment problems

  • My MEO satellite TV remote control isn't working. What can I do?

    If the MEO remote control doesn't work, we recommend the following checks:

    • Check that the batteries are good
    • Test the control light
    • Confirm that there are no physical obstacles between the remote control and the MEOBox
    • Confirm that the signal input source on your TV is the one connected to the MEOBox (HDMI or Scart)
    • Disconnect and reconnect the MEOBox. Test the remote control again.
    • If you have more than one MEOBox, test the command on the other MEOBox.

    If the control unit has broken down as a result of normal use, you can request an exchange:

    • Call customer Support (see the plan), or MEO Empresas customer Support (see plan).
    • Go to a MEO store with technical assistance


    If the remote control is damaged and shows obvious signs of misuse, it is not covered by the exchange policy, and you will need to purchase a new one. The MEO remote control is also available for purchase in the online store.


  • I can't connect the MEOBox to Satellite TV

    Check the lights on the MEOBox front panel.
    1. If there are no lights on, check that the MEOBox is plugged in. And also test that the socket is working: plug the MEO Box into another socket, or plug other equipment into the same socket.

    2. If it is properly connected to the mains and the socket is working, press the On/Off button on the remote control.

      3. If any of the lights are on, check that the cable (SCART or HDMI) connecting the TV to the MEOBox is properly connected.


      SCART connection

       


      HDMI connection


      If it doesn't work, unplug the power cable and plug it back in. Wait for the system to start.


    3. Check that you have selected the correct signal reception channel on your TV for the connection you are using. Ex: If you have the HDMI cable connected to port 1, you should select HDMI 1 on the TV.

    If the problem persists, contact customer Support(see plan), or customer Support atMEO Empresas (see plan).

  • MEOBox Satellite TV keeps restarting

    1. Disconnect the power cable for 30 seconds and reconnect it

    2. Reset the MEOBox to its original configuration
      • MEOBox Full HD or DVR Full HD: Select channel 1 - RTP and go to Menu > Configuration > MEOBox >PIN 1234) > Advanced configuration > Original configuration > Confirm
      • MEOBox Samsung Full HD: Menu > Configuration > System > Original Configuration >PIN 1234)

    3. If the MEOBox keeps restarting, disconnect the power cable from the MEOBox and reconnect it.

    If the problem persists, contact customer Support (see plan), or MEO Empresas customer Support (see plan).