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Satellite TV channel problems - MEO help

Can't view a channel on your MEO satellite TV? Follow our steps to solve these difficulties.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Channel problems

  • I can't watch a channel I've subscribed to on satellite TV, and the message “Channel not subscribed to” appears.

    Go to app my MEO or to area of customer my MEO and use our MEO Digital Assistant It will carry out all the necessary tests automatically and quickly, to help you resolve your issue. 

    The tests below aim to help solve the problem by carrying out simple tests.

    If you view the message "Unsubscribed channel" on the screen, please note that: 

    • After subscribing to a channel, you have to wait 30 minutes with the MEOBox connected until the channel becomes available.
    • If your MEOBox has been disconnected for a long time, set it to channel 1 - RTP and wait 30 minutes for the automatic update to restore service.

    If the problem persists, try the following options:

    1. Check that the channel is part of the MEO bundle you have subscribed to. Check your invoice for the bundle channels you have subscribed to and any Premium channels you have active. Check the MEO Satellite MEO Satellite and view which channels are part of your bundle

    2. Check to see if the channel you can't view is listed in a different position in the channel grid. To do this, go to Menu > Settings > press the OK button > Select TV > Sort Channels. Choose the option Default Order

    3. If the channel is not active and you want to activate it, please contactSupport at customer (see plan), or customer Support atMEO Empresas (see plan).


    4. If the channel is active, remove the card from the MEOBox and reinsert it (insert the card with the colored side facing up and the chip facing down, following the direction of the arrow). If your MEOBox is the Sagemcom DSI362 model, insert the card with the chip facing up.

    5. If you still can't view an active channel, disconnect and reconnect the MEOBox power cable

    6. Perform a manual channel search using the MEOBox menu: Menu > Settings > MEOBox > (PIN 1234) > Advanced Settings > Manual Channel Search > Confirm

    7. If you still can't see the channel: Reset the MEOBox to its original settings:
      • MEOBox Full HD or Full HD DVR 1: Select channel 1 and go to Menu > Settings > MEOBox > (PIN 1234) > Advanced Settings > Original Settings > Confirm.
      • Samsung Full HD MEOBox: Go to Menu > Settings > System > Factory Settings > (PIN 1234)

    If the problem persists, contact customer Support (see the plan), or customer Support atMEO Empresas (see plan).

  • I can't see a channel on Satellite TV and the message "Cannot change to this channel" appears.

    This message appears when you have two recordings running simultaneously.

    To change channels, you'll have to cancel one of the recordings or wait for one of them to finish recording.

    If the problem persists, contact customer Support (see plan), or MEO Empresas customer Support (see plan).