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Sound problems - MEO Help

Problems with the sound on your TV? In our help articles you'll find tips on how to solve these problems.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Sound problems

  • The TV has no sound


    1. Check that the TV and MEOBox are not muted or have no volume on your MEO remote control.
    2. If this doesn't work, try increasing the volume using the TV remote control or the TV buttons. If the TV is connected to any sound equipment, also check that it is turned on and working properly, with all the cables properly plugged in
    3. If this doesn't solve the problem, disconnect and reconnect the MEOBox
    4. Wait until the service starts again.

    If the problem persists, contact Support at customer(see plan), or customer Support atMEO Empresas (see plan)

  • The sound is not synchronized with the image

    If the lack of synchronisation between sound and image only happens on one channel, and if the other services (Internet, telephone, other TV without MEOBox) are working normally:

    1. The difficulty may be due to the channel's own broadcasting, please wait for it to be resolved automatically by the channel
    2. If the sound is still out of sync with the image, unplug all the equipment and plug it back in.

    If sound is not synchronized with the image on any channel:
    1. Disconnect the MEOBox and reconnect it
    2. Wait until the service starts again
    3. If the sound is still out of sync with the picture, check that the cable connecting the MEOBox to the TV is properly connected
    4. If the problem isn't solved, try reversing the ends of the SCART/HDMI cable or replacing the cable with another one.

    If the problem continues, contact MEO Helpline (view tariff), or MEO Empresas Helpline (view tariff).

  • The sound is disturbed when I watch video club movies

    Some videos rented from the VideoClub have Dolby Surround sound. If the connection is not HDMI or if the TV does not allow Dolby Surround, you will need to adjust the audio setting on your MEOBox.
    1. Go to Menu > Settings > press OK button > Select Television > Audio Setting
    2. Select the option Stereo
    3. Select Save.

    If the problem persists, contact Support at customer(see plan), or customer Support atMEO Empresas (see plan).