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No MEOBox TV - MEO Help

No TV? In our articles you'll find help for technical problems with your MEO box .

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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No TV service

  • Difficulties with the TV service

    If you have difficulties with your TV service.
    Go to the app my MEO or the member customer my MEO and use the MEO Digital Assistant for a quick, automatic resolution.

    If you'd rather clear the cache manually, follow these steps instead:
    1. Unplug the MEOBox and plug it back in
    2. Check that the cables between the devices are correctly connected (if necessary, disconnect and reconnect them), as shown in the image:
     
    Confirm that:
    [1] Your MEOBox is connected to the mains (C) and the ON/OFF button (D) is in the ON position (green lights on).
    [2] The Network Cable (A) connecting the MEOBox to the Router or FiberGateway is correctly connected.
    [3] The HDMI or SCART cable (B) is correctly connected and the HDMI source chosen on your TV is the same as the one going to the MEOBox.

  • Fibre: Difficulties with TV, Internet and telephone service

    If you have difficulties with your Fibre service: TV, Internet or Telephone.
    Go to the app my MEO or the member customer my MEO and use the MEO Digital Assistant for a quick, automatic resolution.

    If you'd rather clear the cache manually, follow these steps instead:
    1. Unplug and reconnect all equipment.
    2. Check that the cables are properly connected, according to your router (FiberGateway or MEO Router).


    For FiberGateway, make the following checks:

    [1] Check that your MEOBox is connected to the mains (C) and that the ON/OFF button (D) is in the ON position (green lights on);
    [2] Check that the network cable (A) connecting the MEOBox to the Router is correctly connected.
    [3] Check that your FiberGateway is plugged in (F) and that the ON/OFF button is in the ON position (E);
    [4] Check that the cable connecting the FiberGateway to the white box (G) is correctly connected and the RF cable connected to the TV, and that they are not bent; I don't have this connection.
    [5] Check to see if thecable connecting the FiberGateway to the computer or Smart TV (H) is properly connected; we should explain why you should connect the PC or Smart TV via cable. Most people have a Wi-Fi connection.
    [6] If the problem is with your landline (I), also check its connection to the FiberGateway.
    [7] Make sure theHDMI cable (B) is properly connected and that the HDMI source selected on your TV is the same one connected to the MEOBox;


     

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    For the MEO Router, check:

    [1] If your MEOBox is plugged in (C) and the ON/OFF button (D) is in the ON position (green lights on).
    [2] If the network cable (A) connecting the MEOBox to the Router is correctly connected.
    [3] Your Router is connected to the mains (F) and the ON/OFF button is in the ON position (E).
    [4] The cable connecting the ONT (G) to the white box (H) is correctly connected.
    [5] The cable connecting the Router to the computer, Smart TV (I) is correctly connected.
    [6] If the problem is with your VoiP (J) phone , also check your connection to the router.
    [7] Check that the HDMI cable (B) is correctly connected and that the HDMI source chosen on your TV is the same as the one going to the MEOBox.

  • ADSL: Difficulties with TV, Internet and Telephone service

    If you have difficulties with your ADSL service: TV, Internet or Telephone.
    Go to the app my MEO or the member customer my MEO and use the MEO Digital Assistant for a quick, automatic resolution.

    If you'd rather clear the cache manually, follow these steps instead:
    1. Unplug and reconnect all equipment.
    2. Check that the cables are properly connected.

    [1] Your MEOBox is linked to electricity (C) and ON/OFF button (D) is in the position ON (green lights on).
    [2] The network cable (A) connecting the MEOBox to the Router is correctly connected.
    [3] Your Router is connected to the mains (F) and the ON/OFF button is in the ON position (E).
    [4] The cable connecting the Router to the ONT (G in a fibre home) is correctly connected (except Fibergateway routers), the cable connecting the ONT (G) to the white box (H) is correctly connected.
    [5] The cable connecting the Router to the Computer, Smart TV (I) is correctly connected.
    [6] If the problem is with your VoiP (J) phone , also check your connection to the router.
    [7] The HDMI cable (B) is correctly connected and theHDMI source chosen on your TV is the same as the one going to the MEOBox.