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TV recording problems - MEO Help

Having trouble with MEO's manual or automatic recordings? view how to solve it in the help articles.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Recording problems

  • I can't record/view the contents of Manual Recordings

    If your MEOBox displays the error "DVR is starting", restart the MEOBox.

    If you can't record or watch content from your 2nd MEOBox, consider the following situations:

    • Use the Automatic Recordings service to watch the program you want. Sometimes the 2nd MEOBox loses communication with the first. Turn off the 2nd MEOBox, restart the first and wait for it to start. Now turn on the 2nd MEO Box.
    • For security and parental control reasons, it is not possible to record adult channels and VideoClube content.

    If the problem persists, contact customer Support (see plan), or MEO Empresas customer Support (see plan).


  • I can't view any content or channels in Automatic Recordings

    1. Check that the cable (Scart or HDMI) connecting the TV to the MEOBox is properly connected
    2. Check that the TV and MEOBox are connected
    3. If the MEOBox is in standby mode (if the red light is on), press the On/Off button on the MEO remote control and view if the light turns green
    4. Confirm that you have the Automatic Recordings option active via the MEO menu BOX. Follow these steps:
      1. Go to Menu >Recordings and press the OK button.
      2. Select Definições press the OK button and click Entrar
      3. Select Ativar.
    5. Restart the MEO Box.
    If you still don't have an Automatic Recording service, contact MEO Helpline (view tariff), or MEO Empresas Helpline (view tariff).

  • I can't view specific content or channels in Automatic Recordings

    1. Check to see if a message appears stating,“This program is not eligible for Automatic Recordings.”If so, the content is blocked and cannot be viewed. Check to see if the channel in question is included in the list of channels with Automatic Recordings
    2. Check that the channel you want to view is correctly configured. Follow these steps:
      1. Go to Menu > Recordings and press the OK BUTTON
      2. Select Definições press the OK button and click Entrar
      3. Confirm that the channel in question is selected with a blue checkmark

    Automatic recordings of subscribed channels become available only once you subscribe, and the 7-day period begins at that time.


    If you still don't have an Automatic Recording service, contact MEO Helpline (view tariff), or MEO Empresas Helpline (view tariff).