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Image problems - MEO Help

Solve image problems on your TV with our help articles. Take advantage of our experience and solve them quickly and on your own.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Image problems

  • The image doesn't fit on the screen


    To do this, press the Zoom button on the remote control until the size of the image matches that of the screen.


    If there is no change in the image format, it is because the MEOBox is set to 4:3, so check the screen settings:

    1. Go to Menu > Settings > Television > Screen Setting

    2. Choose the option best suited to the size of your TV screen:
      • 4:3 definition (connection with SCART or HDMI cable)
      • Widescreen definition (connection with SCART or HDMI cable)
      • 720p in high definition screen (connection with HDMI cable)
      • 1080i on high definition screen (connection with HDMI cable).

    3. Select Save.

    If the image still doesn't fit on the screen, disconnect and reconnect the MEOBox and wait until the service starts up again.


    If the problem persists, contact Support at customer(see plan), or customer Support atMEO Empresas (see plan)

  • The image quality is poor

    1. Check that the SCART or HDMI cable connecting the MEOBox to the TV is properly connected and not damaged. If the problem persists, try reversing the ends of the SCART/HDMI cable or replacing the cable with another one.
    2. Adjust your TV's settings, especially the sharpness, brightness and contrast (if you need to, consult your TV manual).

    If the image doesn't improve:

    1. Disconnect and reconnect the MEOBox
    2. Wait until the service starts again.


    If the problem persists, contact customer Support (see plan), or MEO Empresas customer Support (see plan)

  • The image has a black flash.

    To resolve this situation, you should change the resolution to one with a frequency of 23.9 Hz.

    1. Enter the ANDROID environment (outside the MEO app). 
    2. Settings>TV settings>Screen resolution>Screen mode
    3. Switch to a frequency of 23.9 Hz



  • I have channels with a "black" or "rainy" image on my TV

    MEO periodically carries out interventions and technological upgrades to its infrastructures, with the aim of improving the quality of service provided to customers (at no additional cost).

    Whenever there are these interventions, customers may experience some problems viewing the channels.

    To solve the problem, you need to re-synchronize the channels. Follow these steps:

    1. Check that the antenna cable (coaxial) is correctly connected to the TV
    2. Using the TV remote control, navigate through the TV menu until you find an Automatic tuning
    3. If asked, choose tuning Digital and Analog
    4. Once tuning is complete, Save the configuration

    If you can't find these options, check your TV manual.

    If you continue to experience problems viewing the channels, contact the MEO Helpline (view tariff), or MEO Empresas Helpline (view tariff).