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TV remote control problems - MEO Help

Has your remote stopped working? Find out what to do if your MEO remote control has broken down.

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Equipment problems

  • In the event of a thunderstorm, disconnect MEO equipment from the power supply 

    Although the electricity distribution network is equipped with protection mechanisms, some power surges that occur during thunderstorms can damage electrical equipment such as the MEOBox. Therefore, during a thunderstorm, if you are not using our services, we recommend that you disconnect MEO equipment from the mains and avoid any possible malfunctions. 

    WhichWhat devices should I turn off? 

    Turn off all MEO equipment in your home that is connected to electricity. The equipment to be switched off depends on the technology of your MEO service. You can turn them off using the ON/OFF button on the back of the equipment or, if you prefer, remove the plug from the power socket. 

    • ADSL> Turn off the MEOBOX, the router, and the cable connected to the gray port on the router labeled "DSL" (which connects the telephone jack to the router)
    • SATELLITE> Turn off the MEOBOX. 
    • FIBER> Turn off the MEOBOX, the router, and, if present, also turn off the ONT device connected to the router. 


    How do I turn the equipment back on? 

    When the storm is over, or whenever you need to use the services again, switch on the equipment in the following order: 

    1. Connect the router and, if present, the ONT. This connection is only complete when the lights on the front of the device stabilize, which takes about 5 minutes
    2. After turning on the router and the lights are stable, you should turn on the MEOBox and it will take about 5 minutes to restart. 


    If you have any questions, or if the service doesn't connect, contact customer Support (see the plan), or MEO Empresas customer Support (see plan).

  • The MEO remote control has broken down. What can I do?

    If your MEO remote control doesn't work, we recommend the following tests:

    • Press button 5 on the remote control and check that the TV or STB indicator lights onthe remote control are flashing

      • No lights are flashing— check to see if the batteries are installed correctly or replace the batteries

      • The TV light is flashing —press the TV or STB button on the remote once to switch the power mode from TV to STB

    • Confirm that there are no physical obstacles between the remote control and the MEOBox

    • Confirm that the signal input source on the TV is the one connected to the MEOBox (HDMI or Scart)

    • Disconnect and reconnect the MEOBox. Test the command again

    • If you have more than one MEOBox, test the command on the other MEOBox.

    If the remote doesn't work, you can use the MEO Remote app to control the TV from your smartphone in a simple and intuitive way. 

    • Watch the video on how to use the app as a remote control 
    • Install the MEO Remote app at mobile phone - Android or iOS
    • Open the app and pair the mobile phone with the MEOBox via Wi-Fi
    If the remote control has broken as a result of normal use, you can request an exchange at a MEO store with a Technical Assistance service.
    If the remote control is damaged and shows obvious signs of misuse, it is not covered by the exchange policy, and you will need to purchase a new one. The MEO remote control is available for purchase in the online store. 

  • The remote for the Apple 4K TV isn't working right. What should I do?

    First of all, check the remote control's battery level at Definitions › Commands and Devices > command. If the battery level is too low, charge the device using the Lightning-to-USB cable that came with the Apple 4K TV.

    If the Apple TV does not recognize the remote at all, the battery has likely run out completely, and you will need to pair it manually with theApple TV after charging it for at least 30 minutes.

    The pairing process is as follows:

    1. Unplug the Apple TV and wait at least ten seconds.

    2. Turn on the Apple TV and point the remote at theApple TV from a distance of about 8 to 10 cm

    3. Press the Menu and Volume Up buttons simultaneously for five seconds to re-pair the remote control with Apple TV.

    4. When the command is successfully paired, a message appears on the screen.

     

    If, after following these steps, the remote control still does not work properly, it may be defective. If you have an iPhone or iPad, you can use the“ Apple TV Remote” app —licensed by Apple —as an alternative; it fully replaces the physical remote control for the Apple TV. There are also versions available for Android, but they are not licensed by Apple.


  • I've broken the Apple TV 4K, what should I do?



    You can purchase a new remote control. If you have an iPhone or iPad, you can alternatively use the“ Apple ” TV Remote app, licensed by Apple , which fully replaces the physical remote control for the “ Apple ” TV. There are also versions available for Android, but they are not licensed by Apple.