Skip to content

Call problems mobile phone - MEO Help

Can't make or receive calls on your mobile phone? Try our tests and find a solution.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

my MEO App

my MEO
my MEO App

Digital assistant

Digital assistant
Digital assistant

MEO Forum

MEO Forum
MEO Forum

MEO Stores

MEO Stores
MEO Stores
Video Tutorials
support lines

Voice connection problems

  • I can't make calls on mobile phone

    If you are having problems making voice calls, follow these steps:
    1. Check if your card has a balance (by dialing *#123# and pressing the call button) or if you have enough credit for the call you want to make in the my MEO app or in your customer my MEO
    2. Check if you have a network - a lack of network could be the source of the problem
    3. If you are trying to call an international number, check that you are entering the destination code correctly
    4. Test the card on another mobile phone - if it works, the problem is with your equipment

    If the problem continues:
    • Contact customer Support(see plan) or customer Support atMEO Empresas (see plan).

    • Send the equipment in for repair:
      • Ask a courier to pick up the equipment
      • Send by mail
      • Go to a MEO store with technical assistance

  • I can't receive calls on mobile phone

    If you are having problems receiving voice calls, follow these steps:

    1. Check if you have any top-ups or unpaid bills in the my MEO app or in the my MEO customer area
    2. Check if you have a network
    3. Confirm that you have not activated "flight" or "airplane" mode
    4. Check that automatic call forwarding is deactivated:
      • To consult: *#21# and call key
      • To deactivate: #21# and call key
    5. Make sure that the number calling you is not on your device's spam list:
      • Android (may vary depending on the manufacturer and version of Android): Calls > Three dots icon (top right) > Settings > Reject list > Settings wheel icon (top right) > Block list
      • iPhone: Settings > Phone > Blocked Contacts
      • Windows: Settings > System > Call filter + text
    6. If you have the Internet Sharing service (formerly MultiSIM), confirm that the mobile phone on which you want to receive calls is the one that is correctly configured:
      • To change: *131# and call key from the card you want to use for this purpose
    7. Test the card on another mobile phone - if it works, the problem is with your equipment.

    If the problem continues:

    • Call the customer Support Line (see the plan) or customer Support atMEO Empresas (see plan).

    • Send the equipment in for repair:
      • Ask a courier to pick up the equipment
      • Send by mail
      • Go to a MEO store with technical assistance