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Problems with text/MMS - MEO Help

Can't send or receive text or MMS? Here's how to solve it.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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Problems text/MMS

  • I can't send it text

    If you're having trouble sending text, follow these steps:
    1. Check if your card has sufficient balance or available credit limit for the desired " text " by dialing *#123# and pressing the call button.
    2. Check to see if you have a network connection
    3. Check to see if the message center is set up correctly (+351 962 100 000) 
    4. Send an e text with *not#message text and check to see if you receive a delivery confirmation from text
    5. Try the card at another mobile phone – if it works there, the problem is with your device
    If you are rep text ing a message from another carrier, create a new message and send it.

    If the problem continues:
    • Contact customer Support (see plan) or customer Support atMEO Empresas (see plan).

    • Send the equipment in for repair:
      • Ask a courier to pick up the equipment
      • Send by mail
      • Go to a MEO store with technical assistance

  • I can't get paid text

    If you are having problems receiving text, follow these steps:
    1. Check if you have a network
    2. Make sure that the number sending you text is not on your device's spam/ rejection list: 
      • Android (may vary depending on the manufacturer and version of Android): Calls > Three dots icon (top right) > Settings > Reject list > Settings wheel icon (top right) > Block list 
      • iPhone: Settings > Phone > Blocked Contacts 
      • Windows: Settings > System > Call filter + text
    3. Check to see if the memory on your SIM is full—if it is, delete some messages
    4. Try the SIM card on another mobile phone — if it works, the problem is with your device

    If the problem continues:
    • Contact customer Support (see plan) or MEO Empresas customer Support (see plan).

    • Send the equipment in for repair:
      • Ask a courier to pick up the equipment
      • Send by mail
      • Go to a MEO store with technical assistance

  • I can't send or receive MMS messages

    If you are having problems sending or receiving MMS, follow these steps:
    1. Confirm that your MMS service is active by calling Support at MEO customer or Support at MEO Empresas customer .
    2. Check that you have mobile data connected
    3. Validate that you have the MMS service configured
      • Android (may vary depending on the manufacturer and version of Android): Go to Settings > Mobile network > Mobile data > Access point names (APN)
      • iPhone: Settings > Mobile data > Mobile data network
    4. Try the SIM card SIM mobile phone if it works, the problem is with your device.

    If the problem continues:
    • Contact customer Support (see plan) or MEO Empresas customer Support (see plan).

    • Send the equipment in for repair:
      • Ask a courier to pick up the equipment
      • Send by mail
      • Go to a MEO store with technical assistance