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Difficulties accessing mobile internet - Help MEO

Are you without internet on your mobile phone or can't access mobile internet? Follow our test and solve it yourself.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Internet connection problems

  • Problems accessing the internet on mobile phone

    If you can't access the internet on your mobile phone, ask our digital assistant to check the situation and fix it. If you prefer to go it alone, follow these steps:

    1. Check that you have mobile data connected
    2. Check if you have a network
    3. Check your available balance by dialing *#123# on your mobile phone
    4. Disconnect and reconnect the mobile phone

    If you are still unable to access the Internet on your mobile phone, please contact the MEO Helpline (view tariff) or MEO Empresas Helpline (view tariff).