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Configuring a mobile internet router - MEO Help

Need help setting up a router or mobile internet stick? We've got you covered. Check out our instructions and manuals.

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Configuring equipment

  • Set Up the Mobile Internet Router

    Watch the videos on how to install and set up the router Huawei B311 e ZTE MF920U and easily learn how to:

    - Change WiFi name and password and access to router

    - Change the network to improve internet access

    - Activate data at roaming to use the router abroad

    For other MEO router models, follow the quick setup guide included in the box or refer to theUser Manual.

    MEO Mobile Internet routers can be used via a Wi-Fi connection or by connecting directly via cable (USB/Ethernet). When connecting via USB, MEO routers are plug-and-play; that is, installation begins automatically when they are connected to the computer.

    If you have any questions, please contact customer Support (see the plan), or MEO Empresas customer Support (see plan).




  • The mobile internet software is installed on the computer, but it doesn't detect the pen

    If you have already installed your Mobile Internet software, but the flash drive is not detected by the computer, follow these steps:

    1. Unplug the flash drive and plug it into another USB port
    2. If the flash drive still isn't detected and you've already had another flash drive, check that you've uninstalled the software from the old flash drive
    3. Restart your computer
    4. After restarting, if the flash drive is still not detected, reinstall the flash drive software (see the Quick Installation Guide and the flash drive's installation files).

  • Configuring the flash drive for Mobile Internet

    MEO Pens are plug&play, i.e. when you connect them to your computer, installation starts automatically.

    If you need help setting up your Flash Drive, follow the quick installation guide that comes in the package or consult the Instruction Manual, where you will find all the Drivers and Software you need for your Pen to work properly.

    The software that comes with your Pen allows you to:

    • Send text - access text in the main window to read or send text
    • Consult consumption - go to Statistics in the main window to consult data traffic consumption and statistics
    • Get help - go to Help in the main window to find out more about the features available or to update the software

    If you prefer, contact customer Support(see plan) or customer Support atMEO Empresas (see plan).

  • Flash drive configuration problems on a MAC (macOS El Capitan)

    With the appearance of the new Mac OS 10.11 (El Capitan) operating system, it was found that existing mobile internet equipment (Pen's and Router's) no longer worked (on this operating system), due to the new "System Integrity Protection" feature.

    After upgrading to Mac OS 10.11 (El Capitan), this feature is enabled by default and only allows Software to be installed and run in accordance with Apple processes.

    To solve this problem, view our Configuration Guide.

    Once the problem has been solved, if you want to configure your equipment (Pen or Router), view the topics Configure Pen for Mobile Internet or Configure Router for Mobile Internet.