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Wifi signal difficulties - MEO Help

Is your internet slow or not working? Follow our tips to improve the speed of your wifi signal.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Connection problems

  • Best Practices for Optimizing Your Internet Connection

    See all our recommendations to make your internet connection faster and with better quality:


    • Whenever possible connect to your router using an Ethernet cable; this will give you a faster, higher-quality connection.


    • If you can't connect to the router via an Ethernet cable, try to stay close to your router. The Wi-Fi signal weakens when there are walls, tiles, mirrors, and other objects between the router and where you are.


    • Avoid placing your router behind other objects, in confined spaces such as shelves, or close to the floor or ceiling.


    • If you have equipment connected to the internet that is not being used, turn it off. The bandwidth of your internet access is distributed among the various devices connected at the same time.


    • If you have two Wi-Fi networks—one at 2.4 GHz and the other at 5 GHz: choose the 5 GHz network when you're near the router, as it will provide a faster connection; in areas farther away from the router, choose to connect to the 2.4 GHz network.


    • If you have MEO Smart WiFi active, you no longer need to choose the WiFi network as FiberGateway automatically manages the best band (2.4GHz, 5GHz or 6GHz) for each device, ensuring the best coverage and speed at all times.

    • If you have a repeater/signal extender, check that it is correctly positioned. It should not be too close or too far from the router, so as not to cause interference or receive too weak a signal, respectively. It is recommended that this type of equipment is positioned halfway between the router and the place where you want to improve WiFi coverage. In the case of MEO Smart WiFi Extenders, you can identify the most suitable place to position the Extender via the MEO Smart WiFi app.

  • Factors that can influence internet speed

    There are several factors that affect the speed of data transfer between your computer and the server where the information you are consulting is located.

    These factors include:

    • Technology and type of physical access contracted: Fibre, ADSL or 3G/4G internet;
    • Type of connection used between the computer and the router (an ethernet cable type UTP category 5e or higher and/or the use of a supported WiFi standard is recommended);
    • Connection port between the router and your computer (the PC and router must have GbE ports for speeds of 100 Mbps or more);
    • Activity on the local network, namely other users connected and using the internet;
    • Computer hardware: CPU, RAM, disk type, network connection card, etc;
    • Computer software: installed operating system and its IP settings, driver version, DNS configuration, etc;
    • Type of browser used to access the Internet;
    • Speed of the servers hosting the content you want to access (transit, direct peering, public peering, caching);
    • Applications that are simultaneously running on the computer, as they can reduce the available data processing capacity;
    • The computer's power management options, which when active can reduce processing capacity.

    Learn more about the factors that can influence internet speed.

  • Learn about the most common obstacles and sources of interference for your home Wi-Fi connection

    Obstacles affect the quality of the Wi-Fi signal in your home. Ideally, the router should not be placed in a corner, near the floor or ceiling, inside a cabinet, or behind other objects.

    Objects such as mirrors and tiles, as well as the material used to build walls and floors also have an impact.

    Recommendations for improvement:

    • If your router is in one of these situations and you can move it, even just a little, we suggest you do so and then check to see if your Wi-Fi signal has improved. If your router has an antenna, point it in a different direction to see if that improves the signal.
    • If you are unable to reduce the impact of obstacles on Wi-Fi signal quality, you can instead add one or more MEO Smart WiFi Extenders to your network—provided you have a FiberGateway or Fiber X router—or a Wi-Fi repeater. These devices relay the signal from your router to improve connection quality in areas of your home that are farther away from the router.

    The main interferences can be:

    Electrical equipment - If your router works in the 2.4Ghz band, it is very likely that the following electrical equipment that also uses this band can cause interference:

    Microwaves, cordless phones, wireless speakers, baby monitors, garage door openers, monitors, or televisions—theseelectrical devices will cause more interference the closer they are to the router and when they are turned on. If your router has a 5 GHz network, it’s recommended that you use it whenever possible

    Other Nearby Wi-Fi Networks – Other Wi-Fi networks may overlap and interfere with each other.

    To find out if these networks are interfering with yours, we recommend that you contact Technical Support (see the plan) so that they can remotely diagnose your network.

    You can change your Wi-Fi channel directly in the MEO Home app , which incorporates the features of the MEO Smart WiFi app, which will be discontinued shortly. If you have a FiberGateway or Fiber X router.

    You can also try changing your Wi-Fi channel to eliminate—or at least reduce—the impact of interference from other Wi-Fi networks on your router's configuration page at https://192.168.1.254.

    Follow these steps:

    Access data: Username: meo; password: meo
    Or alternatively: Username: Administrator ; password: 3!play

      • In the Home Network section, under Wi-Fi, select the 2.4 GHz network

      • On the right-hand side of the screen, click on Configurar

      • In the Channel Selection menu, select theManual option

      • Select the desired channel number under "Channel." Click "Apply."

      • If the channel you selected doesn't work, set theChannel Selectionbackto Automaticand restart the router.

  • The internet is slow. What should I do?

    You can solve your slow internet problems at MEO Digital Assistant. Go to my MEO and use the Digital Assistant to test connections and solve problems automatically. If you don't have an account yet, you can create one easily.

    If you cannot access my MEO, try the following steps:
    1. Unplug the router, wait a few minutes and plug it back in.
    2. Check that all the router lights are on. If any are flashing, there may be a problem.
    3. Check that the cables are properly connected and undamaged.
    4. To measure the speed, connect the computer to the router with a network cable. WiFi on smartphones and tablets will always have a lower speed than the contracted one.
    5. Close apps and programs that you are not using, as they may be consuming internet.
    6. Make sure that there are no objects in front of the router and, if possible, try to move it slightly.
    7. Check if there are any updates available for the router.


    Recommendations for improving your internet connection:
    1. Disconnect old or unused devices to improve speed.
    2. Schedule activities that consume a lot of internet, such as downloads, for times with less use.
    3. Create a guest network for visitors, controlling bandwidth usage.
    4. If you have a router with visible 2.4GHz and 5GHz Wi-Fi networks, prefer the 5GHz network, which offers greater speed and less interference, but with less range than the 2.4GHz network. If you have MEO Smart WiFi active, the router automatically chooses the best band at any given time.

  • Internet at Home Not Working - What to Do

    If you're having trouble connecting to MEO internet at home, follow this guide to solve the problem quickly.

    WiFi connection
    • Check that you are connected to your private WiFi network.
    • If you have activated MEO Smart WiFi, reconfigure your devices to work with the 2.4GHz and 5GHz bands.
    • Unplug the router, wait 30 seconds and plug it back in.
    • Restart the device and test the connection near the router.

    Ethernet cable connection
    • Check that the cable is properly connected to the router and in good condition.
    • Restart the router and the equipment connected by cable.

    If you prefer, watch the video on what to do when you don't have internet or TV at home.



    Check out our tips onhow to improve your home Wi-Fi coverage.
    As an alternative, and while the issue is being resolved, we recommend that you temporarily connect to the public MEO WiFi network available at your home to maintain your internet connection. Learn how to use MEO WiFi.