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Warranty and Technical Assistance for Smart Living Devices - MEO Help

view the guarantees on Smart Living devices, such as scooters, vacuum cleaners or cameras, sold by MEO and what to do in the event of a breakdown.

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Equipment Warranty and Technical Assistance

  • Smart Living Equipment Warranty 

    Smart living devices and their accessories purchased on or after January 1, 2022 come with a 3-year warranty*.

    Keep the invoice and warranty document as proof of purchase.

    The warranty conditions and period are defined by the manufacturer, starting from the date of sale of the equipment and can only be confirmed by presenting the warranty document.

    After the end of the warranty period or in situations considered to be outside the conditions given by the manufacturer (in which the warranty is removed due to the verification of a cause for excluding it), the repair of the equipment may have a cost.


    For in-store purchases
    Products can be returned provided there is a lack of information, insufficient information, illegible or doubtful information that compromises the proper use of the equipment or service. In accordance with the right of withdrawal, the customer can return the equipment within 7 working days of purchase.


    *NOTES:
    - Warranty on equipment purchased up to 31/12/2021 - 2 years (new equipment), 1 year (refurbished and used equipment).
    - Warranty for equipment purchased on or after January 1, 2022: 3 years (new and refurbished equipment), 18 months ( used equipment). During the third year of the warranty, it is the consumer’s responsibility to prove that the defect detected was already present on the date of purchase and delivery of the equipment.
    - If you are aMEO Empresas customer , the warranty is 2 years for new equipment and 1 year for refurbished and used equipment.


  • Vacuum Cleaner Service

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact support lines (see plan).

    In the event of a fault, please contact the brand:
    • Lenovo: Contact Tamet Technical Supportmaxcom.pt@tamet.pt| Repair centers: 
      • Porto - Industrial repair and service center
        R. Capela do Telheiro 70, 4465-054 São Mamede de Infesta
        22 9059430 (call to national landline)
      • Lisbon - Repair and service center
        Av. Cidade de Alverca nº 72, 2615-140 Alverca do Ribatejo
        21 3861283 (call to national landline)
    • Xiaomi:Contact TAMET: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt | Xiaomi " customer " Support Hotline: 800 600 908
    • BOSCH:https://www.bosch-home.pt/servico/servico-de-reparacao |https://www.bosch-home.pt/servico/contacto-e-informacoes
    • Samsung: Customer Support Hotline 210 608 098, Monday through Friday, 9:00 a.m. to 8:00 p.m. | Email: sep.contactus@samsung.com
    • Dyson: Contacttechnical support via email at: spv@aveicellular.pt
    • CECOTEC: Incase of a malfunction, contact customer Support (see the plan)
    • Roborock: Contact via email at support-es@roborock-eu.com
    • Dreame: Contact us via email ataftersales@dreame.tech 
    • Rowenta: See the contact information in theTechnical Support Services section| Rowenta

    NOTE: For Lenovo devices, if the defective device is no longer covered by the warranty period or conditions, it may be sent in for a repair estimate. If this estimate is declined via customer, a fee of €12.50 (mainland Portugal) or €50 (islands) will be charged. These amounts do not include VAT at the applicable statutory rate.

  • Technical Support for Bicycles, Electric Scooters, and Accessories

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact support lines (see plan).

    For malfunctions, contact the manufacturer. Include the equipment's invoice in your email. If the scooter's TV show number is not listed on the invoice, please also include it in your email. The manufacturer will provide you with all the instructions needed to resolve your issue.

    Electric Bicycles: 
    • Silver eBike E25 PRE: 218680 124 (9 a.m. to 6 p.m.) orspv@interplay.pt
    • Youin
      1. customer Send an email togeral.lisboa@tamet.pt with information about the model, a description of the problem, and the purchase receipt for the item.
      2. The logistics partner will collect the product from the address/location indicated by the customer. customer
      3. Proper inspection, sorting and repair (with the corresponding product replacement, if applicable) is carried out.
      4. Return of the product to customer
    • Xiaomi:Tamet: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt|Xiaomi H customer Support Line: 800 600 908 | customers for the islands: If, following troubleshooting, the TAMET/Xiaomi support lines recommend contacting MEO, you can visit a MEO store that offers technical support.


    Electric Scooters:
    • Xiaomi:Tamet: 229 059430 ( weekdays from 9 a.m. to 6 p.m.) or email care.xiaomi@tamet.pt |Xiaomi customer Support Line: 800 600 908 | Islands: After troubleshooting, contact MEO for technical assistance via the TAMET/ support lines
    • Equipment with“AVC”included in the description on the invoice*, for example:
      AVC Unimade L301U 8.5-inch Scooter
      Xiaomi Mi Electric Scooter
      Aveicellular: spv@aveicellular.pt
    • URBAN GLIDE: Email: apoio.urbanglide@grkservices.pt
    • MCR Niu KQi: Phone: 210 139 460 | Email: care.niu@tamet.pt
    • Segway: Email: support-es@segway.eu.com | Website: https://pt-pt.segway.com/aftersales-service-for-consumer-electronics


    Padlocks:
    • Youin
      • Visit aMEO store that offers technical support
      • Ask a courier to collect the equipment
      • Send by post


    Helmets:
    • Livall: email: support-es@segway.eu.com | Website: https://segway-espt.one-connect.b2x.com/



    *view the image below for the name of the equipment on the invoice.

  • Technical Support for Smartbands, Smartwatches, and Rings

    If you notice any damage, other than faults, within 48 hours of delivery, please contact the support lines (see the plan).


    In the event of a breakdown:

    Smartbands and Smartwatches:

    • AMAZFIT

      • AMAZFIT support

      • For further information, please contact:consultas@attentosq.es

      • customers From the Azores: In case of a malfunction, go to a MEO store that offers technical support

    • GARMIN

      • GARMIN Support

      • Instructions for requesting assistance

    • ACME, Apple, Hammer, Nothing/CMF, Kospet, and SPC Smartee 4G Junior

      • Visit aMEO Store that offers technical support

      • Pickup of the equipment via a courier

      • Send by mail

    • Other brands

      • customer support(see plan)


    Galaxy Ring Rings

    • Go to a MEO store with technical assistance
    • Pickup of the equipment via a courier
    • Send by mail

  • Technical Support for Cameras, Drones, Locks, Speakers, Soundbars, and Lighting

    If you notice any damage, other than faults, within 48 hours of delivery, please contact the relevant authorities. support lines (see plan).

    In the event of a breakdown:

    SECURITY CAMERAS:
    • Mi Wireless Outdoor Security 1080 
      • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt|Xiaomi" customer " Support Line: 800 600 908  
      • customers From the Islands: If, after troubleshooting, the TAMET/Xiaomi support lines recommend contacting MEO, you can visit a MEO store for technical assistance

    • Other Chambers
      • Go to a MEO store with technical assistance
      • Ask a courier to pick up the equipment 
      • Send by post



    DRONE - InnJoo Black Eye:
    • ContactTechnical Supportthrough the websitehttps://www.internetjourney.es/and fill out the form




    SMART LOCK - Homeit:
    • Contact Homeit Technical Supportby email atsupport@homeit.io




    SPEAKERS:
    • Bang & Olufsen
      • Products with a PVP of up to €500, you have the following options:
        • Go to a MEO store with technical assistance
        • Ask a courier to pick up the equipment
        • Send by mail
      • Products with a retail price of more than € 500
        • Submit your service request through theBang & Olufsen website

    • LG

      • ContactTechnical Support at300 500 033

    • SPC, JBL, Harman Kardon, Xiaomi, Transmart, and Bose

      • Go to a MEO store with technical assistance
      • Ask a courier to collect the equipment
      • Send by post
    • Samsung
      • Contact the Samsung helpline at 808 207 267
    • Sony
      • Contact or visit one of the Sony service centers nearest to your location. See the list of available service centers. 



    SOUNDBARS:

    • LG

      • ContactTechnical Support at300 500 033
    • Samsung

      • Visit aMEO store that offers technical support

      • Ask a courier to collect the equipment

      • Send by post

    • Sony
      • Contact or visit one of the Sony service centers nearest to your location.See the available service centers. 




    SMART LIGHTING:
    • Go to a MEO store with technical assistance
    • Ask a courier to collect the equipment
    • Send by post

  • Technical Assistance for Large Domestic Appliances

    In the event of malfunctions with large appliances, such as a refrigerator, washing machine, or dishwasher, you should contact a technician atsupport lines :

      LG

    • Phone: 300 600 033 (local call rates) Weekdays from 9:00 a.m. to 8:00 p.m.
    • Website: https://www.lg.com/pt/suporte/produto-suporte/solicitar-assistencia/ 
    • For further assistance or questions: Phone: 911 508041 / 914371410 (Monday through Friday, 10 a.m. to 7 p.m.) | Email: meo_eletrodomesticos@susiarte.com


      HISENSE

    • Phone: 707 780 368
    • Email:atencaoaocliente@hisenseiberia.com 


      WHIRLPOOL

    • Phone: 707 203 204 (Monday through Friday, 8 a.m. to 8 p.m.)
    • Website:https://www.whirlpool.pt/wp-service-locator/assistencia-tecnica-autorizada/portugal
    • For further assistance or questions: Phone: 911 508041 / 914371410 (Monday through Friday, 10 a.m. to 7 p.m.) | Email:meo_eletrodomesticos@susiarte.com


      DAITSU

    • Phone: 911 508 041 / 914 749 551 (Monday through Friday from 10 a.m. to 7 p.m.)
    • Email:tecnica@eurofred.com
    • For further assistance or questions: Phone: 911 508041 / 914371410 (Monday through Friday, 10 a.m. to 7 p.m.) | Email:meo_eletrodomesticos@susiarte.com


      SAMSUNG

    • Phone: 210 608 098 (Monday through Friday, 9 a.m. to 8 p.m.)
    • Email:sep.contactus@samsung.com
    • For questions regarding the delivery of your appliance, please contact support lines (see plan).



    For questions regarding the delivery of LG, Hisense, Whirlpool, and Daitsu appliances, please contact SUSIARTE:

    • Phone: 911 508 041 / 914 749 551 (Monday through Friday from 10 a.m. to 7 p.m.)

    • Email: meo_eletrodomesticos@susiarte.com


  • Technical Assistance for Small Domestic Appliances

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact customer Support(see the plan).

    In the event of a fault, after checking that your equipment is in good condition and within the warranty period, contact the brand's Technical Support Line:

    Coffee Machines: 

    • Delonghi

      • Check the technical stations available in the country (including islands) and contact the nearest one in the installation area

      • If there is no service center in the installation area, please contact the manufacturer at 707 201 468 or send an email to posvenda.portugal@delonghigroup.com

    • Cecotec

      • In the event of a malfunction, contact customer Support (see the plan)


    Fryers: 

    • Xiaomi Mi Smart Air Fryer

      • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt | Xiaomi " customer " Support Line: 800 600 908. 

      • customers From the Islands: If, after troubleshooting, the TAMET/Xiaomi support lines recommend contacting MEO, you can visit a MEO store for technical support

    • Nutribullet and Braun 

      • Check theservice centers available in the country(including the islands) and contact the one closest to the installation site

      • If there is no service center in the installation area, please contact the manufacturer at 707 201 468 or send an email to posvenda.portugal@delonghigroup.com

    • Cecotec

      • In case of malfunction, contact customer Support (see the plan).


    Air Compressor - EDG Xiaomi ELECTRIC AIR COMPRESSOR 1S: 

    • Go to a MEO store with technical assistance

    • Ask a courier to collect the equipment

    • Send by post


    Livall helmets: 

    • sat@quick-media.es(please specify the helmet model)


    Xiaomi Smart Air Purifier: 

    • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt| Xiaomi " customer " Support Line: 800 600 908

    • customers From the Islands: If, after troubleshooting, the support lines TAMET/Xiaomi recommend contacting MEO, you can visit aMEO store for technical assistance


    Daitsu dehumidifier: 

    • Susiarte 911 508 041 / 914 749 551 (Monday through Friday, 10 a.m. to 7 p.m.) ormeo_eletrodomesticos@susiarte.com 


    Fan: 

    • Xiaomi

      • Fans with "AVC" included in the product name listed on the invoice, for example, AVC MI SMART STANDING FAN 2 LITE BRA

        • Contact Aveicellular by email atspv@aveicellular.pt

      • Fans with "EDG" included in the product name listed on the invoice, for example, EDG Xiaomi Smart Standing Fan 2 Lite Bra

        • Visit aMEO store that offers technical support 

        • Ask a courier to collect the equipment 

        • Send by post

    • Cecotec

      • In the event of a malfunction, contact customer Support(see the plan)


    INNJOO BLACK EYE Drone: 

    • Contact the manufacturer at https://www.internetjourney.es/ and fill in the form.

    • Remaining drones:

      • Visit aMEO store that offers technical support 

      • Ask a courier to collect the equipment 

      • Send by post

    Sage Smart Scoop Ice Cream Maker: 

    • SAGE Appliances 800 180 243 (9 a.m. to 5 p.m.) or on the SAGE Appliances website


    Blender: 

    • Xiaomi

      • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt| Xiaomi " customer " Support Line: 800 600 908

      • customers From the Islands: If, after troubleshooting, the support lines TAMET/Xiaomi recommend contacting MEO, you can visit aMEO store for technical assistance

    • Nutribullet and Braun 

      • Check theservice centers available in the country(including the islands) and contact the one closest to the installation site

      • If there is no service center in the installation area, please contact the manufacturer at 707 201 468 or send an email toposvenda.portugal@delonghigroup.com


    Xiaomi EDG Mi Smart Kettle Pro Electric Kettle: 

    • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt| Xiaomi " customer " Support Line: 800 600 908

    • customers From the Islands: If, after troubleshooting, the TAMET/Xiaomi support lines recommend contacting MEO, you can visit aMEO store for technical assistance


    Heaters:

    • Xiaomi

      • Contact Tamet customer service: 229 059 430 (weekdays from 9 a.m. to 6 p.m.) orcare.xiaomi@tamet.pt| Xiaomi " customer " Support Line: 800 600 908

      • customers From the Islands: If, after troubleshooting, the support lines TAMET/Xiaomi recommend contacting MEO, you can visit aMEO store for technical assistance

    • Nedis

      • Go to a MEO store with technical assistance

      • Ask a courier to collect the equipment

      • Send by post


    Microwave:

    • LG

      • Phone: 300 600 033 (local call rates) Weekdays from 9:00 a.m. to 8:00 p.m. | Website: https://www.lg.com/pt/suporte/produto-suporte/solicitar-assistencia/

      • Additional questions or concerns: Phone: 911 508 041 / 914 749 551 (Monday through Friday, 10 a.m. to 7 p.m.) | Email:meo_eletrodomesticos@susiarte.com

    • Samsung

      • Phone: 210 608 098 (Monday through Friday, 9 a.m. to 8 p.m.) | Email: sep.contactus@samsung.com

    • Whirlpool

      • Phone: 707 203 204 (Monday through Friday, 8:00 a.m. to 8:00 p.m.) | Website: https://www.whirlpool.pt/wp-service-locator/assistencia-tecnica-autorizada/portugal

      • For further assistance or questions: Phone: 911 508 041 / 914749551 (Monday through Friday, 10 a.m. to 7 p.m.) | Email: meo_eletrodomesticos@susiarte.com


    Air conditioning: 

    • DeLonghi

      • Check the service centers available in the country (including the islands) and contact the one closest to the installation site

      • If there is no service center in the installation area, please contact the manufacturer at 707 201 468 or send an email to posvenda.portugal@delonghigroup.com

    • Cecotec

      • In the event of a malfunction, contact customer Support(see the plan)


    Window-cleaning robot - Cecotec: 

    • In the event of a malfunction, contact customer Support(see the plan)


    Equipment for animals:

    • Cecotec

      • In the event of a malfunction, contact customer Support(see the plan)

    • Xiaomi

      • Visit aMEO store that offers technical support

      • Ask a courier to collect the equipment

      • Send by post


    Smart Scales:

    • AMAZFIT

      • In the event of a malfunction, contact customer Support(see the plan)

    • Nedis

      • Visit aMEO store that offers technical support

      • Ask a courier to collect the equipment

      • Send by post


    Emergency Radio - LENCO: 

    • Visit aMEO store that offers technical support

    • Ask a courier to collect the equipment

    • Send by post


    Steam irons: 

    • Braun

      • Check theservice centers available in the country(including the islands) and contact the one closest to the installation site

      • If there is no service center in the installation area, please contact the manufacturer at 707 201 468 or send an email toposvenda.portugal@delonghigroup.com

  • Technical Support for Tracking Devices

    In the event of malfunctions with the trackers, please contact the technical support lines :

    SSamsung Galaxy SmartTag, Motorola, Nedis, Apple , Xiaomi, and Granada FlamAid:

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact Customer Support customer (see plan).

    In case of malfunctions:

    • Visit aMEO store that offers technical support
    • Ask a courier to collect the equipment
    • Send by post

  • Technical Support - Laptops, Peripherals, Accessories, Monitors, Printers, Backpacks

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact support lines (see plan).

    In case of a malfunction:

    For Huawei, Samsung, SBS,Swissten, Yealink, and JBL products; forAltrix,Port Design/Chicago Evo, and Lenovo backpacks; and for Subblime and Ewent mice , you can:

    • Go to a MEO store with technical assistance

    • Request a courier to pick up the equipment

    • Send by post

    For other brands, please contact thebrand's customer support line.

  • Technical Support for Instant Cameras, Photo Printers, and Refills 

    If you notice any damage—other than defects—within the first 48 hours after delivery, please contact CSupport Lines (see the plan).

    In the event of a malfunction, contactFujifilm at:
    • Helpline: 221 159 875 (Weekdays, 8:30 a.m. to 12:30 p.m. and 1:30 p.m. to 5:00 p.m.)
    • Email:piservice_feg-por@fujifilm.com

  • Technical Support for Gaming Equipment

    If you have any problems with your gaming equipment, please contact the following:support lines or customer:

    Consoles, games, and accessories:
    • PlayStation:Support Hotline: customer 210 609 609 orhttp://www.playstation.com/pt-pt/support/contact-us/
    • Nintendo:Customer Support Hotline customer 211 257 040 
    • ASUS:Support Hotline customer 211 451 758, email: servicecenter_emea@asus.com 
    • Lenovo: Inthe event of a malfunction, contact support lines (see plan)


    Gaming Accessories:
    • Matrix Headphones and Keyboards:Customer Supportat customer 218 872 572.

    • TS Warrior, Spirit of Gamer, and JBL

      • Under warranty:

        • Visit a MEO store that offers technical support
        • Request a courier to pick up the equipment
        • Send by post
      • Out of Warranty:
        • customer purchases new equipment

    • Corsair (mice, keyboards, mouse pads, headsets)
      • Under warranty:
        • Visit aMEO storethat offers technical support
        • Request acourier to pick up the equipment
        • Send by post
      • Out of Warranty:
        • customer Purchase new equipment or contact the brand athttps://help.corsair.com
    • SteelSeries (mice, keyboards, mouse pads, headsets, speakers)
      • Under warranty:
        • Visit aMEO storethat offers technical support
        • Request acourier to pick up the equipment
        • Send by post
      • Out of Warranty:
        • customer Purchase new equipment or contact the brand athttps://support.steelseries.com/hc/en-us

    Gaming Furniture:

    • Matrics Chairs and Tables:Customer Support Line: customer 218 872 572.
    • Alpha Gamer Chairs: support@alpha-gamer.com

    Any damage detected upon delivery or installation of the furniture (excluding malfunctions) must be reported within the first 48 hours after delivery of the equipment. Please call Customer Support at customer (see plan), or if you are a customer MEO Empresas (Large Businesses), use the Support Line MEO Empresas (see plan).