Teleservice - MEO Help

• In a MEO store;
• Or through the support lines (see the plan).
  

This service is exclusive to MEO customers.

It is an emergency medical assistance telephone service.

It consists of a telephone and a pendant. Both are equipped with an SOS (emergency) button, which, in case of need, allows you to talk to the medical assistance services.

The service operates 365 days a year and 24 hours a day. In the event of an emergency, simply press the SOS button and a call is automatically made to the Europ Assistance Call Center.

The call is answered by a specialised professional, who makes a medical diagnosis and, depending on the severity of the situation, can..:

• Get in touch with family members or neighbours (who you indicate) to come to your house;
• In situations where it is justified, send a doctor to your home, or call INEM in more serious cases.

The Teleassistance service is aimed, in general, at all those who are interested in their well-being or that of their family members, and in particular at:

• People who live alone;
• Seniors;
• People with some degree of disability or physical dependence.

It works like a normal phone, but has larger keys and a larger display, so it's easier to call and use.

It has an SOS (emergency) button on the phone itself and a wireless pendant, also with an SOS button.

The pendant works at a maximum distance of 30 meters from the phone.

The phone also allows you to talk without having to hold it (speakerphone/hands-free).

The Teleassistance telephone also runs on batteries. Under these conditions, when the power goes out, it continues to work.

If your access is digital (fibre or VoIP)

A power failure may result in an interruption of service, unless the equipment is connected to a UPS (uninterruptible power supply).

The equipment comes with a 3-year warranty*. Keep the receipt and warranty document as proof of purchase.

If the equipment malfunctions, call the support lines (see plan).

If you are not satisfied, you can return or exchange the equipment.

Go to a MEO store or send the equipment for livre shipping livre see below) within 15 days of receiving it.

With the equipment, you should return it too:

• The packaging is complete, with all the components in excellent condition;
• the sales invoice or the document proving that you have received the equipment.
  

Fill in this form and send it with the equipment and the purchase documents to:

  MEO

Shipping is free of charge and the customer must ask CTT for proof of dispatch.

If the equipment is complete and in good condition, we will refund the purchase price.

If the equipment is damaged or any component is missing, we will return the equipment to you, but not the purchase price.

If you need help, call support lines (see the plan). If you are customer MEO Empresas , use the Support Line at MEO Empresas (see plan).


*NOTES: