MEO Antivirus - MEO Help

It is a security software offering that protects equipment from online threats and dangers, ensuring safe web browsing and preventing equipment from being exposed to various dangers (malware, spyware, phishing, ramsomware, etc.). 

It also allows you to take advantage of a range of features related to user security, such as parental control, WiFi protection, file encryption and password management, etc. This offer is provided in partnership with Panda Security and is available for PC (Windows) and smartphone/Tablet (Android). Each license purchased can be used on a PC and Smartphone/tablet. 

The service will be provided through Panda licenses, which will remain valid for as long as your MEO service is active and billed. Antivirus appears on the MEO bundle bill, in the internet section.

In order to have the antivirus service, you need to have Fixed Internet in your MEO bundle .

To subscribe, log in to your account at customer my MEO :

• Choose the security solution you want to subscribe to, and complete the sign-up process by entering your email address.
• An email will be sent with the activation code and instructions for installing the software.
  

After completing the sign-up processat customer my MEO as explained, download the software from the email you received, at customer my MEO , or by using the links:Advanced Protection (Panda Internet Security) orPremium Protection (Panda Global Protection).

If you have another antivirus program installed, you may need to remove it. (Windows will notify you if the other program is incompatible and will provide instructions for uninstalling it. (Uninstall manually from: Control Panel > Add or Remove Programs).)

1. Click Executar (Portuguese) or Run (English) to run the file
2. Enter your activation code (available in the customer my MEO areaand in the email sent to you)
3. Click Accept and install
4. Select the location on your hard drive where you want to save the program
5. Select your language
6. Click Accept and Install again
7. When the installation is complete, enter the activation code again and you're ready to use your service on your PC.

1. Go to Google Play and download the Free Antivirus and Security app (English) or Free Antivirus and Security (Portuguese) from Panda Security
2. Once the installation is complete, enter the application and select the question "Enter code?"
3. Enter the activation code, available for consultation in the customer my MEO area and sent by email in the service welcome email.
   
4. To enable the Anti-Theft feature, make sure you have a Panda account at https://myaccount.pandasecurity.com
   

Antivirus service management is available in the customer  area atmy MEO. Select the Antivirus option, and you'll see several options:

• Join new Panda Antivirus services
• Consult the keys of your subscribed Panda Antivirus services
• Access the instruction manuals for the respective Panda Antivirus versions
• Download the most up-to-date versions of Panda Antivirus software
  

If you're trying to log in with SAPO or Facebook, either of these sites has instructions for recovering your password. Follow the steps below.

If the problem persists, call support lines (see the plan), or, if you are customer MEO Empresas , use the Support Line MEO Empresas (see plan).

• Ensure you have an Internet connection
• Ensure that you are not connected to a company network cable (sometimes certain proxies prevent key validation).
• Ensure that you are entering the key correctly (check that you have entered capital letters correctly, as the key is case-sensitive).
  
• If the problem persists, please call support lines (see the plan) and request a new key. If you are using customer orMEO Empresas, use the Support Line at MEO Empresas (see plan).