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MEO Remote Technical Support - MEO Help

Find out how to use the MEO Remote app and how to solve some of the difficulties in using it.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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  • MEO Remote app doesn't work

    Please check the following conditions: 

    - internet connection - if you are connected to the MEO WiFi network, as it is a public network it does not allow you to connect directly to the MEOBox. The application only works properly if you are connected to your home wireless internet connection


    - MEO service technology - the application only allows you to control the boxes if you are connected via ADSL or Fibre (with MEO Box and bundle MEO with fixed internet). It does not work on the Satellite service.


    If you have two routers, the MEO router must be connected to your home’s wireless internet and configured in router mode (NAT). The additional router must be configured in bridge mode. If you have any questions, consult the device’s manual or contact the manufacturer’s support team.

  • Can I pair only one MEOBox or all the ones I have at home?

    You can pair all the MEOBoxes in your home.

    By default, all MEOBoxes will have pairing enabled. 

  • How many devices can I pair with my MEOBox?

    You can pair as many smartphones as you like.

  • How can I block my MEOBox from pairing with other devices?

    It is possible to block the MEOBox from pairing with other devices. 

    Follow these steps in the MEOBox menu:

    • Menu > Settings > Services > Pairing
    • Select the"Deactivation" option. 


    When you disable pairing, it becomes unavailable on the MEOBox where you set it up and applies to all devices. It is not possible to select the devices you want to block.


    With pairing disabled, the MEO Remote app can't connect to that particular MEOBox.


  • I can't pair the MEO Remote with the MEOBox

    While connected to your MEO home Wi-Fi network, in the MEO Remote app, go to Remote > Box > and tap the “Search Again” button. If you are unable to pair with your box again, please turn the router off and on, and then repeat the process described above.


    If the problem persists, carry out the following steps:

    • Access the MEOBox to Menu > Settings > Services > MEO Remote
    • Select the option Automatic Pairing and  Guardar
    • Disconnect MEOBox and reconnect
    • Pair again

  • I'm connected to the MEO WIFI network and I can't connect. What should I do? 

    The MEo WIFI network is a public network that does not allow you to connect directly to the box. 

  • How can I select the red, blue, and yellow buttons on MEO?

    In this version, the interactive buttons are not available, but you can perform the same functions through the app's menu.

  • Can I control MEO's TV and do voice searches?

    Sim, use your voice to control your MEO TV and search for content, simply and intuitively.

    We'll give you some ideas of what you can ask your TV to do: change the channel, search for movies by theme, listen to your favourite radio station, open apps on the TV, view the Euromillions results or check your WiFi password. 

    You can explore this and much more. Try it out. Learn how to use it.

  • How do I use voice commands to control my MEO TV?

    In the command area, press and Authorise access to the microphone. You will then view a message about sharing data with Google, which you must accept. 

    Now just press while speaking, so that the TV can display your requests. If this button is disabled or you can't find it, Learn how to solve it.

  • The microphone is disabled or doesn't appear. What should I do?

    Go to the command area, and if this option appears, click on the button and you will view a message to activate microphone access.

    • If it is Android, in the same Command menu, tap the button in the top-right corner, select Settings, and turn on the Voice Command option.
    • If you're using iOS, go to your device's Settings (outside the app) and turn on Voice Control.

    If you don't see this button in the control panel that lets you use Voice Control, check the version of the app you have installed. This feature is only available in version 4.0 or later.


    Check to see if there are any pending updates in the store. Learn how to update the app.