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MEO Home Equipment - MEO Help

Has your MEO Home smart device broken down? Find out what warranty MEO Home products have and how to claim it.

For quick support, use the MEO Digital Assistant

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MEO Home equipment

  • Activation of the MEO Home equipment warranty

    MEO Home devices come with a 3-year warranty* that takes effect at the time of purchase. 
    The equipment purchase invoice is the document used to activate the warranty.

    If you have any problems with the equipment, call support lines (see plan).


    *NOTES: 
    - Warranty on equipment purchased up to 31/12/2021 - 2 years (new equipment), 1 year (refurbished and used equipment).
    - Warranty for equipment purchased on or after January 1, 2022 – 3 years (new and refurbished equipment), 18 months ( used equipment). During the third year of the warranty, it is the consumer’s responsibility to prove that the defect detected was already present on the date of purchase and delivery of the equipment.
    - If you are aMEO Empresas customer , the warranty is 2 years for new equipment and 1 year for refurbished and used equipment.