Skip to content

Using MEO GO - MEO Help

view how to use MEO Go, how to watch Premium channels or automatic recordings, how many and which devices are using MEO Go and much more.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

my MEO App

my MEO
my MEO App

Digital assistant

Digital assistant
Digital assistant

MEO Forum

MEO Forum
MEO Forum

MEO Stores

MEO Stores
MEO Stores
Video Tutorials
support lines

terms of use

  • How many devices can I have connected at the same time

    You can watch channels on MEO Go on up to 3 devices simultaneously, except for premium channels or VideoClub movies which you can only watch on one device. 

    If you are customer with a corporate identification number and have multiple TV services with MEO Go active, you can watch them all at the same time. Each of these services will have its own login credentials (username and password), which you can manage independently atmeo.pt/empresas.

  • Watch regular and premium channels and automatic recordings on MEO Go  

    The channels you have access to are the same as those available on your bundle TV or those you have subscribed to (except premium Adult channels). 
     
    Channels from the basic package can be viewed on up to 3 devices simultaneously. Viewing of premium channels is limited to 1 device.

    You can subscribe to premium channels directly via the MEO Go App. 
    In order to have total control and security over your subscriptions, you can activate a Purchases and RentalsPIN on your MEOBox.

    Automatic Recordings are available with MEO Go and MEO Go Out of Home.


  • Watch movies from MEO VideoClube on MEO Go

    In the MEO Go app, you can rent and watch movies from the MEO VideoClube or continue watching the movies you rented on your MEOBox.

    In order to have total control and security over your rentals, you can activate a Purchases and RentalsPIN on the MEOBox.

    Viewing the contents of the MEO VideoClube content is limited to 1 device.


  • I can subscribe and cancel Premium Channels

    You can subscribe to a premium channel on the MEO Go app or on the MEO Go websiteand start watching the content right after subscribing to the channel. 

    To subscribe to a premium channel:

    - Click on the channel or a piece of content from the channel 

    - Click the "Subscribe" button.

    If you then want to subscribe to another premium channel, you must wait at least 1 minute before subscribing again.


    The process for canceling premium channels subscribed to on MEO Go must be done through the MEOBox, MEOBox Android TV, Apple TV, or by contacting customer (see the plan). 

  • Using MEO Go abroad

    The MEO Go App is available in Portugal. 

    If you are a private customer and have MEO Go Out of Home active, you can access the service in European Union countries via any Internet connection.

  • Using MEO Go on the MEO Mobile Network

    If your device is connected to the MEO Mobile Network, traffic is free when using the MEO Go service, and applies to all MEO cards with bundle Mobile Internet.

    The statistics of the devices or traffic control applications record all the traffic generated, which does not mean that it has been charged to your monthly Mobile Internet allowance. It is our systems that directly cancel the charge, so this movement is not reflected in the device statistics. 

    Exceptions to free traffic, i.e. the use of MEO Go will consume data from the internet usage allowance:
    PC/tablet tariffs without monthly fees and Pay as you go
    • Traffic made when downloading the App, accessing external services (e.g. sharing on social networks) or made by other applications.
    • customers with iOS 15 and the "private relay" feature enabled. We recommend that in order to use MEO Go without spending MEO mobile data, you do not activate this feature. If it is active, find out how to deactivate it.

  • Use MEO Go at MEO WiFi hotspots

    The MEO Go service includes traffic on MEO WiFi hotspots for MEO customers with Internet tariffs.

    This does not include downloading the application to the device, accesses forwarded to external services (e.g. sharing to social networks) or traffic carried out simultaneously by other applications or services (such as updates or synchronisations).


  • View the devices that used MEO GO 

    Every device that accesses MEO Go is registered and can be viewed in the MEO Go app.

    Log in to the MEO Go App, go to settings and select the "Equipment" option.

    A maximum of 10 devices can be registered per MEO Go account (smartphones/tablets or PCs). After exceeding this number (10), if you try to log in with an 11th device, there will be a 1-hour latency until the oldest device is removed.