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Help & Support | MEO

Having trouble watching a channel on MEO's box? Follow our instructions to fix it yourself.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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MEO Go Website

  • What is the MEO Go website and how does it work?

    The new MEO Go website was created to make it easier to access TV content on your computer, allowing you to watch your favorite shows in a simple, organized, and personalized way.

    When you visit the website, you'll find two main sections to help you navigate. 
    In the "For You" section, you have direct access to the most-watched channels at home, shows you’ve left unfinished, and movies you’ve rented. This section also offers content recommendations based on what you usually watch, helping you discover new options tailored to your interests.

    In the Explore section, you can access content that has aired on TV in the last 7 days via automatic recordings, allowing you to watch shows that have already been broadcast. You’ll also find featured content organized by theme, such as movies, series, and documentaries, making it easy to find what you want to watch.

    The new MEO Go website brings together, in one place, the content that's most relevant to you and a variety of ways to explore it, so you can watch TV at your own pace and in a personalized way.
  • How to access and manage services on the MEO Go website

    Accessing the new MEO Go website is simple and straightforward. If you try to visit the old URL, you’ll be automatically redirected to the new site, ensuring that you’re always using the most up-to-date version.

    You can access MEO Go using major browsers such as Google Chrome, Safari, or Microsoft Edge.

    On the website, you’ll also find the “Channels and Services” section, located in the upper-right corner. In this section, you can view the channel lineup and manage your services, including quickly and easily subscribing to or canceling premium channels on your own.

    To access MEO Go anywhere, you can subscribe to MEO Go On the Go on the website ; it’s available in the upper-right corner under Settings> My Subscriptions> MEO Go – On the Go.

    In addition, you can access the profiles associated with your MEOBox and customize the TV experience for each user in your household.