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MEO Go display difficulties - MEO Help

Can't view MEO Go or view error messages? view what errors there are and how to resolve viewing difficulties.

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visualisation difficulties

  • I can't watch channels from the basic grid

    Please check whether the channel you want to watch on the MEO Go app or the MEO Go website is available on your bundle MEO TV. The channels you have access to are the same ones available on your bundle TV. 

    Check that you are using the WiFi connection of your MEO service (valid for ADSL or fibre bundles), or that you have MEO Go Out of Home subscribed. MEO Go is only available using your WiFi connection, if you are using another WiFi connection and want to watch MEO Go, you must have MEO Go Out of Home. 

    If you have 2 or more MEO Go services linked to your account on the app my MEO or in your account customer my MEO, make sure the service you’re currently using (set as your preferred service) is the one that gives you access to the content and features you want to access (for example, basic package channels, premium channels, or movies rented from VideoClube). 
    You can verify this setting in the app at my MEO > Services > bundle TV > MEO Go or in the customer my MEO > Services > bundle TV > MEO Go section.

    If the problem persists, contact customer Support(see the plan). If you are a customer MEO Empresas user, please call the Support Line at MEO Empresas (see plan).

  • I can't watch premium channels

    To access these channels on MEO Go you must first subscribe to them. 
    After subscribing, the channels are automatically available on your MEO Go.

    If you have 2 or more MEO Go services associated in your customer my MEO area, check that the service you are using is the one that gives you access to the content and features you want to access (e.g. basic grid channels, premium channels, movies rented from VideoClub). 
    You can confirm this setting 
    On the app my MEO> Services > bundle with TV > MEO GO
    In the the customer my MEO > Services > bundle with TV > MEO GO

    Don't forget, you can only watch premium channels or VideoClubee movies on one device at the same time.

  • I can't view programmes from the automatic recordings

    Check that you have the correct MEO Go option for the moment:

    • MEO Go: Allows you to view automatic recordings via theMEO Gowebsite or the MEO Go app using your MEO fixed- bundle . Available for MEO bundles ADSL or MEO Fibre with TV and Internet
    • MEO Go Away from Home: lets you watch automatically recorded shows via theMEO Gowebsite or the MEO Go app using any internet connection, whether mobile or landline. Valid for MEO bundles , MEO ADSL, MEO Fibre , and MEO Satellite with TV.

    If you have two or more MEO Go services associated with youraccount atcustomer ormy MEO, make sure the service you are using is the one that gives you access to the content and features you want (for example, basic package channels, premium channels, or movies rented from VideoClube). 

    You can confirm this setting 
    On the app my MEO> Services > bundle with TV > MEO GO
    In the the customer my MEO > Services > bundle with TV > MEO GO

  • I can't watch content in Ultra HD quality (1080p)

    Viewing channels in Full HD quality always depends on the processing capacity of the equipment used and the quality of the network received.

    There are some channels that are not yet in Full HD quality because the signal received from the content providers does not yet allow for this resolution.


    You can view the channels live in Full HD quality (1080p) on tablet, Smarphone and PC.

    This quality will be available in the following systems/equipment:

    • MEO Go App (Android, iOS)
    • MEO Go website (Edge and Safari browsers)



  • When trying to rent a movie from VideoClub, PIN is incorrect

    To recover your PIN , contact us through customer Support (see the plan) and request a reset of PIN.