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Manage MEO Go account - MEO Help

view what data you need to enter MEO Go and how you can block access to content or cancel MEO Go.

For quick support, use the MEO Digital Assistant

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Account and authentication

  • What data do I need to start using MEO Go?

    If you're at home or at work and connected to your MEO service's Wi-Fi, the Authentication in the app is automatic and you don't need to enter your MEO ID email and password. 

    If you are away from home/business or connected to the mobile network, log in by entering your MEO ID details (email and password). If you don't have a MEO ID yet, you can create one easily.

  • Change or recover MEO Go access data

    If you have forgotten your MEO Go password ( MEO ID password), you can easily recover it by choosing the "Recover" email or password option and following the steps to recover your data or set a new password.

    You can change your login information at any time at the app my MEO and select Profile > Change ID, or in your account customer my MEO and select Profile > Change ID. Please note that when you change this information, you are changing your login credentials for all MEO apps—such as my MEO, MEO Cloud, etc.—and not just for MEO Go.


  • MEO Go monthly billing and offers

    The MEO Go product is free and does not appear on your monthly MEO bill.

    The MEO Go Out of Home product is paid for and is listed on the bill for the MEO service with which it is associated.

    If you take advantage of an offer, it will be included directly on your monthly bill in the respective month or the month following the month in which you took advantage of it.

    If you rent any movies from the VideoClube via the meogo.pt website or the MEO Go App, they will be listed on your bill, just as with rentals made via the MEOBox. Change the details on your invoice to include the details of the movies. 
    Please note that, for privacy reasons, information about rentals made with MEO VideoClube Card will not be displayed.



  • retention period from MEO Go

    The MEO Go Out of Home product has a 30-day trial period. After this period, if you don't want to continue with the subscription, you can cancel at any time (there is no retention period).

    Activating one of the MEO Go products will not change the retention period of MEO bundle with TV or mobile phone.



  • Deactivating MEO Go

    MEO Go

    The MEO Go product is gratis and is included in your MEO bundle with TV plan, at no additional cost on your bill. 

    MEO Go Outside the home

    The MEO Go Out of Home product has no loyalty and can be deactivated at any time after the initial 30-day period. 

    To deactivate: 

    • my MEO App > Services > Choose " bundle TV" > Select "MEO Go" > Cancel
    • Section: customer my MEO > Services > choose the TV bundle > select MEO Go > Manage > Deactivate MEO Go Away from Home
    • support lines (see plan).
    At the end of the process, you will receive an email confirming the change. The monthly fee will be billed according to the days of use. After deactivation, the MEO Go product (month freely fee) will automatically become active so that you can continue to enjoy MEO Go at home.

  • Use 2 MEO Go services registered in the same customer area

    If you have 2 or more MEO Go services associated with your Area of customer, check that the service you are using (set as preferred) is the one that gives you access to the content and features you want to access (for example, channels from the basic grid, premium channels, movies rented from VideoClube). 


    If you want to configure or change the preferred service, follow these steps:

    -App my MEO 

    • Select " Services " from the app menu
    • Select MEO Go from a bundle with TV
    • In the "MEO Go Services" section, log in to the MEO Go account you want to set as your default
    • Select " Set as Default"
    • To finish, click on Confirm

     


    - Section customer my MEO > Select Services > Select MEO Go from an bundle with TV > On the MEO Go tab, if the service is“active” / “in use,”click Manage > If you want to change the service that is set as the default, select the “Choose this service” option and make the change > To finish, click Confirm

    my MEO web customer area service screenMEO Go service screen in themy MEO web customer areaMEO Go service screen to change the preferred service in the customer my MEO web areaMEO Go preferential service change confirmation screen in the customer my MEO web area

  • Block Adult Content and Rentals

    Access control PINs work across all MEO platforms. If you’ve enabled “ PIN ” on your TV, it’s automatically enabled on the MEO Gowebsite and the MEO Go app, and you’ll need to enter the code whenever you try to access restricted content.

    • PIN Adult - Used to block access to adult content
    • Purchases and RentalsPIN - Used to block access to VideoClub content rentals.