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Use MEO Go App - MEO Help

Learn about the features of the MEO GO app, how to log in and how to watch Premium channels.

For quick support, use the MEO Digital Assistant

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MEO Go App

  • How to log in to the MEO GO iOS app (version 3.18.4 or higher)

    When you enter the MEO Go iOS app for the first time, you must give the TV Provider access permission (tap "Allow").

    Once you have given the TV Provider permission, access will be different depending on the network you are accessing:
    • If you're connected to your home Wi-Fi (MEO router), you'll be logged into MEO GO automatically—no need to enter your MEO ID. Just click the “Watch TV” button to open the app right away. In this case, you’ll have access to the TV service via the Wi-Fi network to which your mobile device is connected. However, you can always log in manually by clicking “Log In with Email and Password” to access the MEO GO account associated with the account my MEO you’re using to log in.

                                                                                              
    • If you are connected to a mobile network or Wifi network outside your home, logging in to MEO Go is manual and you need to log in with your MEO ID (username and password from my MEO). Tap Log In.                                                                        

    The app will take over your login and you won't need to re-authenticate even when you're connected to another network.

  • What is the "TV Provider" requested when authenticating with the MEO Go iOS app?

    The “TV Provider” aims to protect the personal information on customer and allow each user to choose what they want to share. During the authentication process, you must grant access to the “TV Provider.”

    The "TV Provider" feature allows your TV program provider (Apple) and third-party applications (MEO) to access your account and subscription and exchange information about them (ID, email account...).  
    In this way, you can log in to your "TV Provider" just once and automatically gain access to TV shows, films and other content that is part of your subscription without having to log in again, i.e. when you log in to your "TV Provider" (MEO) compatible applications are Authorised to use your account. 

    Other applications can then request access to your account. Until you give "TV Provider" permissions, you won't be able to access content.




  • How to disable the private relay" feature in iOS 15

    The " Apple " "private relay" feature is not compatible with the MEO Go mobile data plan; in other words, if you do not turn off this feature, data traffic generated while using MEO Go will be charged.

    If this feature is enabled on your device Apple, follow these steps to disable it:

    1. Go to Settings

    2. Press on your Apple account

    3. Click on iCloud

    4. Press Reroute

    5. Turn off the Private Relay feature in the Private Relay button

    6. Confirm deactivation by pressing Deactivate Private forwarding.


  • How to log out of the MEO Go app on iOS

    To exit the MEO Go iOS application, follow these steps:

    1. On your iPhone, go to Settings
    2. General Choice
    3. Select the TV Provider option
    4. Tap Log Out
    5. and confirm

  • Which operating system versions support the MEO Go App

    The new MEO Go is compatible with the following operating system versions:

    •  Android: version 10.0 or later
    •  iOS: version 15.0 or later
    Devices running OS versions older than those listed above can still enjoy the MEO TV experience on their smartphones and at tablet through the Go Mobile app (Android, iOS). If you already have the app installed, you can use it as usual until April 15, when it will be discontinued on both Android and iOS.

  • Features available in the new MEO Go App

    The new MEO Go offers a new way of watching TV everywhere. The application is organized into 5 main areas:

    • For You - direct access to the most-watched channels at home, the shows you've left half-finished, rented movies and a world of content suggestions based on what the customer watches most at home.
    • Zapping - access to all the content being broadcast, grouped by theme (e.g. series, films, documentaries, children's programs...).
    • Explore - access to the world of automatic recordings with all the content that has aired on TV in the last 7 days and access to premium services.
    • VideoClube - you can rent and watch movies from MEO VideoClube or continue watching the movies you rented on your MEO Box
    • Clips - access to the day's constantly updated news.
    You also have access to an area with exclusive content for children, called Kids.

  • What I can do in the new KIDs area 

    The kids area is an area dedicated to the little ones with an exclusive presentation of children's content.

    In this area you can access the entire grid of children's channels, "Continue Watching" for content you've left halfway through and the world of highlights and new content for the youngest.

    This area has a tool that allows you to manage the amount of time children can watch content via a timer and also allows you to activate the lock feature that makes it impossible for little ones (who can't read yet) to exit kids mode.

  • Remove the "Kids" access icon in my "For You" section

    Access to "Kids" is configurable, if you don't want to have it visible on your MEO Go just go to "Settings" > "Usage" and deactivate the "Kids Mode" option.

  • Removing the "Football Today" block in my "For You" section

    The "Football Today" block is configurable, if you don't want it to be visible on your MEO Go just go to "Settings" > "Usage" and deactivate the "Live Football" option.

  • How to cast with MEO Go

    You can mirror the content you're watching on mobile phone to your TV using MEO Go. 

    customers using the Android app will be able to Chromescast via an Android TV and customers using the iOS app will be able to Airplay via an Apple TV.