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MEO Care Electrical Assistance

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MEO Care Electrical Assistance

  • What is MEO Care - Electrical Assistance and what does it include?

    MEO Care Electrical Assistance is a technical assistance service for various services:
    • Electrical emergencies and fault repairs: Resolving total electricity faults at any point in the installation, as long as the source of the fault is located inside the home.
    • Home appliance repair: work on washing machines, tumble dryers, fridges, freezers, dishwashers, electric hobs, electric ovens, smoke extractors, electric water heaters
    • Faz Tudo Electrician: Small electrical jobs and repairs such as replacing sockets, switches, installing lamps and ceiling fans, among others.

    The home electrician service is included in the monthly fee for the MEO Care plan and guarantees 24/7 emergency electrical assistance, with accredited technicians and nationwide coverage.
    Membership also includes an Annual Electrical Installation Review (maximum 3 hours) of your home, which allows you to ensure that the electrical installation is working perfectly, preventing risks and optimizing energy consumption. With this review, you will receive a paper report with the results of the analysis. 

    What is included in each service:
    • Electrical emergencies and breakdown repairs
      • Repairs in the event of a total absence of electricity in any of the phases of the installation itself.
      • Number of uses included: unlimited
      • Telephone opening hours: 24 hours / 7 days a week
      • Service Hours: 24 hours / 7 days a week
    • Home appliance repair
      • Repair of the following appliances: washing machines, tumble dryers, fridges, freezers, dishwashers, electric hobs, electric ovens, smoke extractors, electric water heaters
      • Number of uses included: unlimited
      • Telephone opening hours: 8 a.m. to 7 p.m., weekdays
      • Service Hours: 8:00 a.m. to 6:00 p.m., weekdays
    • Faz Tudo Electrician 
      • Electrical work carried out by a specialized technician, for example: fixing cables to the wall with cable ducting, removing light points, replacing switches, changing sockets and fuses, installing ceiling fans, fitting or replacing socket and switch fittings, light bulbs, neon tubes, fluorescent tubes and starters. Installation of light bulbs, halogens, wall or ceiling lights as long as the wiring does not need to be replaced.
      • Number of uses included: 2 uses per year
      • Telephone opening hours: 8 a.m. to 7 p.m., weekdays
      • Service Hours: 8:00 a.m. to 6:00 p.m., weekdays


    Each use includes the technician's travel costs and up to 3 hours of labour. All repairs come with a 1-year guarantee.
    All the providers involved in MEO Care - Electrical Assistance are accredited and monitored professionals.

    See the terms of service.
    When you sign up to MEO Care Electrical Assistance you can consult the conditions applicable to Moving House associated with this service.

  • Who can join MEO Care Electrical Assistance?

    This service is exclusive to MEOPersonal customers and sole proprietors who have at least one active fixed service (TV, fixed internet or fixed telephone) and/or MEO Energia. It is available in mainland Portugal. 

    To join:
    • Online at meo.co.uk/care
    • Call free on 800 200 400 and select option 1
    • Go to a MEO store

    If you move house, you can continue to use the services. When you update the address associated with your MEO services, the address where MEO Care - Electrical Assistance is provided will also be updated.

    Your contract will be sent by email, but you can choose to have the contractual conditions sent by letter.



  • How does the service billing work?

    The cost of the service is charged to your MEO bill. If additional parts or materials are required, these will be paid directly to the service provider on site. 

    Each use includes the technician's travel costs and up to 3 hours of labour. However, if extra labor hours are required, these will be invoiced and charged on the MEO bill, subject to your acceptance.

    After the 12-month loyalty period, monthly service rates may be adjusted in accordance with the service’s contractual terms. However, no price changes are expected for automatic contract renewals.

  • What are the retention period periods and grace periods?

    The service has a 12-month retention period and no grace period, being available for use immediately after activation. 

    The plafonds are renewed annually, 12 months after the subscription (loyalty renewal). It is not possible to transfer plafonds between services. To check your consumption and the available ceiling, go to yourmy MEO customer area.



  • How do I request a service and what is the response time?

    You can request a service by calling 800 200 400. You must select the “MEO Care” option, followed by“Request Electrical Assistance Services.”

    In the case of electrical emergencies, as this is an incident with a major impact on people's quality of life, we guarantee immediate assistance and the dispatch of a technician as soon as possible:
    • Cities with more than 50,000 inhabitants: resolution of the incidence within 5 hours, 7 days a week.
    • Cities with less than 50,000 inhabitants: resolution within 24 hours, 7 days a week.

    For all other services, the technician is guaranteed a visit within a maximum of 4 days.

    To reschedule a service up to 24 hours before the scheduled date and time, call 800 200 400 toll-free and select the “MEO Care” option, followed by“Request Electrical Assistance Services.”

  • Cancel the MEO Care - Electrical Assistance service

    Cancel a scheduled service

    To cancel a scheduled service from “ MEO Care ” – Electrical Assistance, please call800 200 400 toll-free and select the option“Request Assistance Services.” If you request the cancellation at least 24 hours before the scheduled date and time of the service, it will not be deducted from your credit limit. Otherwise, the service will be charged to your credit limit.


    Cancel " MEO Care  " Technical Support

    If you wish to cancel before the end of the retention period, please note that immediate cancellation requires payment of any outstanding monthly amounts through the end of the contract. In your account area at customer my MEO , you can view the amount you’ll need to pay by clicking the “Loyalty” link available in the Electric Assistance Plan highlight.

    You can continue to be a customer MEO Care Electric Assistance customer and even keep only this service active with us. The same applies to subsequent years, should you still wish to keep the MEO Care Electrical Assistance service active.

    To cancel the MEO Care Electrical Assistance service, call the toll-free number 800 200 400, select the option “MEO Care” and then option 9 (“To speak with an operator or to cancel a plan”).

  • How can I clarify doubts or make a complaint?

    For questions or complaints, call toll-free at 800 200 400 and select the option “MEO Care” followed by option 9 to speak with an agent, available 24/7, every day of the year.