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Learn how to use the BRICK by MEO service

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Use

  • How long can I use a powerbank and how do I know how long I've had it with me?

    You can use the powerbank for as long as you like!!!

    The rental fee is calculated on the basis of the time that elapses between the moment the powerbank is rented and picked up from charging station and the moment it is successfully returned to the charging station.

    Through the BRICK APP you can check the current rental time and cost at any time.
    You can also check your rental history. 

    If you keep the rental for more than 5 days, at the end of that period the powerbank will become yours. In this case, €50 (VAT included) will be charged to the payment method you chose at the time of rental.


  • What do I do if the powerbank isn't charging? 

    If the powerbank you rented isn't loading, Press the "On" button on the side of the device and check that the blue lights in the lower-left corner, which indicate the remaining battery level, turn on. If it still doesn't work after pressing the button, unplug the cable from top-up, unplug it, and plug it back in. 

    If you still can't charge your devices, return the powerbank to a BRICK station and report the problem to us using the "Contact us" option available in the main menu of the BRICK APP or in your browser.

    Before proceeding with this message, please note that the powerbank runs out of power after approximately 1 hour to 1 hour and 30 minutes of use, depending on the device you are charging.

  • What do I do if I lose or have my powerbank stolen

    If you lose a rented powerbank , immediately contact BRICK’s customer support at customer to report the loss through the BRICK website or app. The customer support team at customer will guide you through the next steps, which may involve paying a loss fee.


    You can contact BRICK in several ways:

    • Through the "Contact Us" section available in the BRICK APP menu.
    • Via instagram BRICKAPP_portugal
    • Via e-mail to portugal@partner.BRICK.tech

  • How to return the powerbank

    To return the powerbank, go to the nearest MEO store or open the BRICK app to find a BRICK top-up station near you. 

    If you have an active rental, the locations (charging stations) with available slots will appear so that you can return the powerbank. You won't be able to return a powerbank when all the slots at a charging station are occupied.

    Do not entrust the powerbank you have rented to anyone for return. You should always return the powerbank directly to the charging station.

    When you find an available slot in a charging station, place powerbank in the slot. Always check that powerbank is locked and that the slot light is on. 

    As soon as you successfully return the powerbank, the rental period ends.

    The rental should also disappear from your BRICK app account and you will receive a notification from BRICK confirming delivery.


    If the rental hasn't disappeared from your app, try restarting the app. Sometimes the app interface needs to be updated. 

    If the rental is still active after you have restarted the application, check that the station where you made the return is switched off (no lights on). If it is off, inform the staff of the establishment where you are and ask them to turn on the charging station. 

    If the station is switched on, check that the light next to the slot where you inserted the powerbank lights up. 

    If everything is working and the rental is still active in the app, contact BRICK customer service via the BRICK app.


    You can contact BRICK in several ways:

    • Through the "Contact us" section available in the BRICK app menu
    • Via instagram BRICKAPP_portugal
    • Via e-mail to portugal@partner.BRICK.tech

  • What types of input are available and what devices can I charge with BRICK by MEO powerbanks?

    BRICK powerbanks have built-in cables with Micro-USB, Lightning (iPhone) and USB-C outputs, compatible with Android, Apple and other devices.  

    With this solution you can charge various mobile devices such as mobile phones, tablets, speakers, headphones, electronic cigarettes, etc., i.e. all devices that use one of the available inputs.

    Anyone, even non-residents, can use BRICK powerbanks.

  • What do I do if powerbank 's battery runs out while I'm charging it?

    In the event of the powerbank running out of battery in your possession, the rental time for payment purposes will continue to count until you return it to a BRICK top-up station.  

    Whenever you try to unlock a powerbank with less than 40% battery, you will be given this information at the time of rental, and you can choose not to proceed. You decide whether or not to rent a powerbank with low battery.

    Please note that if the powerbank is idle, it will turn off. Before concluding that powerbank has run out of battery, press the "power" button on the side of the device and check that it starts working.