Rent Brick by MEO

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Rent

I don't have a battery in my mobile phone, how can I rent a BRICK by MEO?

If your mobile phone is out of battery, you won't be able to unlock the powerbank. As the first 10 minutes are free, you can ask someone who is with you to rent it. This free period will be enough to charge your mobile phone and use it to rent a powerbank.
Do I have to install any APP to use a BRICK powerbank ?

You do not need to install the BRICK app (iOS | Android) to rent a powerbank. You can rent one by scanning the QR code found at any top-up BRICK station. When you scan the code, you’ll be directed to a webpage where you should follow the steps provided to rent the powerbank.
The rental of powerbank is only associated with one account, but can be used by more than one person.
What means of payment are accepted for renting a BRICK by MEO? Do I receive an invoice?

The payment methods available for rental are Credit Card, Apple Pay and Paypal.
If you linked your BRICK account to an email address, you will receive an invoice by email every time you make a rental. Since no tax number is collected, this invoice is a simplified invoice for the end consumer.
All customers with the BRICK APP can consult their usage history and the amounts they have paid.
What do I do if I think I've been wrongly charged or if I want to ask for a refund?

When you start a rental, the value of the first rental period allowed on your payment method is reserved. If the powerbank is returned before the free period, this amount will be released after returning the powerbank.
If it has not been possible to pick up any powerbank, the reserved amount will be released within 30 minutes. Wait 5 minutes and try to start a new rental.

If you still need help, please contact BRICK through the support team at customer. You can also contact BRICK through the “Contact Us” section in the BRICK app menu.