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Help & Support | MEO

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YouTube Premium

  • What is YouTube Premium Individual?

    YouTube Premium Individual lets you:
    • watch videos without ads or interruptions across YouTube;
    • play content in the background while using other apps;
    • Download content to watch offline. That way, you can watch videos whenever and wherever you want, without needing mobile data or Wi-Fi.
    The subscription also includes unlimited access to YouTube Music, with over 300 million songs ad-free, for listening in the background and offline.

    The YouTube Premium Individual plan is for a single Google account.

  • How do I sign up for and activate the 2-month YouTube Premium Individual offer on MEO?

    A YouTube Premium Individual subscription through MEO includes a 2-month free trial and is available to MEO “ customers ” with TV service, except in cases where eligibility does not apply.

    You can subscribe to YouTube Premium Individual:
    • On the TV, go to Menu > customer > TV Channels and Services
    • In the app my MEO
    • For support lines (see plan)
    • At a MEO store
    After signing up, you'll receive an email or text within 10 to 15 minutes with a link to activate YouTube Premium Individual.

    To complete the activation, you must link your subscription to the Google account you use to access YouTube. If you don't already have a Google account, you'll need to create one.

  • Why am I not eligible for the 2-month YouTube Premium Individual offer?

    If you currently have a YouTube Premium Individual subscription or have had one in the last 36 months, you are not eligible for the 2-month offer through MEO.
    After subscribing to the service, you'll receive an email or text with an activation link. When you open the link, YouTube will let you know if your Google account isn't eligible for the offer.

    If you're not eligible for the 2-month YouTube Premium Individual offer, you can:
    • Continue the activation with a paid plan, with the amount charged on your MEO bill;
    • Use another Google account to check if that account is eligible for the offer.

    If you do not wish to proceed with the activation, simply close the window.

    To confirm the eligibility criteria for the 2-month offer through MEO, please visit the YouTube Premium help page.

  • I didn't receive the email or text to activate YouTube Premium Individual?

    If you've already subscribed to YouTube Premium Individual through your MEO bill and haven't yet received the activation email or text , please allow up to 24 hours for your subscription to be confirmed.
    During this period, also check:
    • The spam or junk mail folder;
    • The contacts associated with your account.
    If, after 24 hours, you still haven't received the YouTube Premium Individual activation message, please contact customer Support (see the plan) to check the status of your subscription and resolve the issue.

  • What happens after the YouTube Premium Individual trial period ends?

    When the YouTube Premium Individual promotional period ends, your subscription will automatically continue, and you will be billed monthly on your MEO bill.
    YouTube Premium Individual subscriptions are renewed in 30-day cycles, based on the service's activation date.

    Find out what you need to do to cancel YouTube Premium.

  • How do I cancel my YouTube Premium Individual subscription?

    You can cancel your YouTube Premium Individual subscription at any time.
    If you no longer wish to use the service, you can request cancellation in the " my MEO " app at:
    • Profile > Support Requests > Create a Request > bundles and Services > Cancel YouTube Premium
    After cancellation, your YouTube Premium Individual subscription will not be renewed at the end of the current 30-day cycle. However, you will continue to have access to the service until the renewal date.
    For example, if you cancel on June 2 and your subscription has been active since April 15, you can continue to use the service until June 14.

    If you're taking advantage of the 2-month YouTube Premium Individual trial, cancellations also follow 30-day cycles, based on the service activation date.
    To take full advantage of this offer, you must cancel during the last 30-day billing cycle.
    If you cancel during the first month of the free trial, your YouTube Premium Individual subscription will end at the end of that month, and you will not be able to use the remaining free trial period.
    If you cancel before the offer ends and then resubscribe and activate the service, you will no longer be eligible to receive that same offer again.