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VideoClube - MEO Help

Find out how to rent movies from VideoClube MEO, how to use the MEO VideoClube Card, or how to check your balance.

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VideoClube

  • What is MEO VideoClube?

    MEO VideoClube is a service that lets you watch thousands of movies anywhere and on any screen:

      - On TV with MEOBox

      - On the web tablet , and smartphone via the MEO Go app, or on a PC via the website meogo.pt


    The movie rental can be paid via Monthly Invoice or MEO VideoClube Card.

    With each rental, you can choose the payment method that suits you best.


  • Do I have to pay a monthly fee to rent videos from MEO VideoClube?

    No. You only pay for the videos you rent.

    Payment methods available at MEO VideoClube:

    MEO VideoClube offers two payment methods: Monthly Invoice or MEO VideoClube Card.

    With each rental, you can choose the payment method that suits you best.

    If you choose to pay via the Monthly Invoice, payment is made directly via the monthly invoice, along with the other services you have subscribed to.

    If you choose to pay with a MEO VideoClube Card, the rental price will be immediately debited from your card balance. For privacy reasons, this rental information will not be shown in your rental history.

  • What is the MEO VideoClube Card?

    It's a " pay as you go " card that lets you rent movies from the MEO VideoClube on TV, tablet, smartphone, or PC.

    It can be used anywhere and on any screen whereMEO VideoClube is available; it is not tied to a specific device.

    Since it is a pay as you go card, it allows for greater cost control, with no surprises on your bill, and the option to assign a spending limit to children and teens.

    The rental price is deducted from the card balance, ensuring greater privacy when consuming films, without any description on the invoice.

  • Rent movies on TV (via MEOBox) with MEO Fibre or ADSL

    1. Press the VideoClube button on the MEO remote control or enter the MEO menu(Menu > VideoClube > press OK)
    2. Choose the movie and press Rent
    3. You can pay the rent:
      • From the monthly invoice, select the option Confirm rental
      • With MEO VideoClube Card, select Use MEO Card and enter the card number
    4. Confirm the rental.

    Rented films can be viewed on any device that has access to MEO VideoClube, as long as there are no limitations imposed by the providers.

  • Rent movies on TV (via MEOBox) with MEO Satellite

    To access it, you need

    • MEOBox Samsung Full HD (Without DVR)
    • Connection to fixed internet network
    • MEOBox connected to router via network cable (subject to technical feasibility analysis)
    • MEO ID associated with the MEO service or a MEO MEO VideoClube Card

    To rent:

    1. Press the VOD button on the remote control or go to Menu > VideoClube > Login
    2. Enter MEO ID data
    3. Choose a movie
    4. Choose your payment method:
      • Monthly invoice
      • MEO VideoClube Card
    5. Confirm the rental

    You can watch the films you have rented on any device with access to MEO VideoClube, as long as there are no limitations imposed by the providers.

  • Block movie rentals and purchases and adult movies

    You can set a " PIN " code for Purchases and Rentals, which will be requested whenever you want to rent a movie at MEO VideoClube. The defaultPIN code is 0803.

    On TV with MEO Fibre or ADSL:

    1. Go to Menu > Settings > Blocks and Pins > PIN Purchases and Rentals

    On TV with MEO Satellite:

    1. Press the VOD button on your MEO remote control or go to Menu > VideoClub > Login
    2. Go to My VideoClube > Manage PINS > Rental PINs

    At Smart TV:

    1. Enter the application MEO VideoClube
    2. Go to My VideoClube > Manage PINS
    On MEOBox Android TV:
    1. Press the control button to access the menu
    2. Go to customer > Settings > Parental Control

  • Can I receive a list of the videos I've rented on MEO VideoClube on my invoice?

    You can request that your invoice include a list of the videos you rented through the app my MEO or area of customer my MEO.

    my MEO App

    1. SelectProfile
    2. Select the "MEO Account Information" option
    3. Select theaccount
    4. Under "Invoices and Payments," select "Invoice Detail Level"
    5. Select theaccount,then theservice
    6. Choose whichdetails you want to see on your bill
    7. Change detail

    my MEO

    1. Select Profile
    2. In Account details click on Manage
    3. Choose the account where you want to change the detail
    4. Select the Invoice and payments option
    5. Click on Invoice detail level
    6. Choose thelevel of detail for your invoices based on your preference
    7. Save the changes you've made by clicking Confirm ( these changes will apply to all future invoices, and you can change them at any time).

    If you'd also like a list of the videos you've rented on MEO Go, call support lines (see the plan).

    If you choose the With VideoClube detail option, adult films will appear on your invoice as "Other".

    The videos you have rented via MEO VideoClube Card are not detailed on the invoice.

  • How do I search for movies on MEO VideoClube?

    When you log on to MEO VideoClube, you'll immediately view the catalog of films you can rent.

    The movies are sorted into categories (New, Featured, etc.). Within the Genres category, you can find films divided into Action, Thriller, Comedy, etc.

    If you prefer, click on the Search button to search by title.

  • Can I also watch the movie I've rented on my tablet or smartphone?

    Once you've rented the movie, you can watch it on any device that has access to MEO VideoClube.

    However, due to copyright restrictions, some movies may not be available on all devices.

  • How do I add a movie to my favourites list on MEO VideoClube?

    You can add movies to favourites on any device that has access to your MEO VideoClube.

    On TV, with MEO Fibre , and ADSL:

    1. Select a movie
    2. Click on favourite (right option)
      Your movies favourites are stored in MEO VideoClube > Personal > favourites.

    On other devices:

    1. Select a movie
    2. Click on View Detail > Add to favourites
      Your movies favourites are stored in MEO VideoClube > My VideoClube > favourites.

  • What is the cost of the traffic associated with downloading or watching a movie?

    The cost of data usage depends on the contract you have with the company that provides your internet service.

    If you use a MEO landline or MEO WiFi to download or watch movies, there will be no associated data charges.

  • Do the VideoClub movies have Dolby Digital 5.1 sound?

    Some do. Choose the movie and check the synopsis to see if it says "Compatible with Dolby Digital 5.1 sound."

    In addition, to listen to Dolby Digital 5.1 audio, you need a TV with Dolby Digital 5.1 or one connected to a sound system with Dolby Digital 5.1. This connection must be made using one of these cables:

    • HDMI
    • Electrical SPDIF
    • Optical SPDIF

    Connections made with SCART or RCA cables do not support Dolby Digital 5.1 audio.

    Set up the MEOBox for "Surround Sound": go to Menu > Settings > TV > Audio Settings.

  • MEO VideoClube Card Validity

    The card has a expiration date for first use, which you can find on the back of the physical card or in the text message you received when you purchased the MEO VideoClube Card.

    After the first use, the card is valid for 6 months. 

    To check the validity of your " MEO VideoClube " Card, call Customer Support at customer (see the plan).

  • Do the movies I rent through MEO VideoClube show up in my rental history?

    No. In order to have total privacy, rentals made with MEO VideoClube Card are not shown in your rental history, nor on your monthly invoice, if you are MEO customer.