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Ultra HD 4K - MEO Help

Find out about 4K Ultra HD picture quality and what equipment you need to be able to watch TV in this quality.

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Ultra HD 4K

  • What is Ultra HD 4K?

    The Ultra HD 4K has 4 times the definition of Full HD. In addition to a much higher resolution, the intensity of the light, the color and the level of detail of the image give you a much more real experience.

    To have an Ultra HD experience you must have:

    • A 4K MEOBox;
    • A television with Ultra HD 4K resolution.

  • Which 4K Ultra HD channels are available on MEO Fibre?

    The Ultra HD 4K channels available on MEO Fibre are the MCS TV Ultra HD channel (position 400) and the Hispasat 4K channel (position 402). To have an Ultra HD experience you must have a TV with Ultra HD 4K definition and a 4K MEOBox.

  • Watch Ultra HD 4K content on Samsung Smart TVs (VideoClub)

    VideoClubee offers 4K content for customers with a Samsung Smart TV. The VideoClube app is pre-installed in the TV's applications menu. If it's not pre-installed, you can download it from the Samsung market. Search for MEO VideoClube.

  • Recommended screen resolution for watching Ultra HD 4K channels on a 4K TV

    To optimise the screen resolution for viewing Ultra HD 4K content, follow these steps:

    1. Press the Menu key
    2. Select Settings
    3. Choose Screen Resolution
    4. Select the Ultra HD 4K - 50Hz option

  • I'm a MEO customer , I have a normal box . Can I exchange it for this 4K box ?

    If you have customer MEO Fibre, you can exchange your MEOBox for a box 4K. Call MEO Helpline (view tariff) or go to a MEO Store and request that a technician be sent to make the change.

    For the customers MEO Satellite, there is another MEOBox that you can request through the Support at customer(see the plan), or through the MEO Empresas Support Line (see plan), if you are a customer MEO Empresas subscriber.

    Learn about the MEOBox Android nd 4K TV.

  • I have a 4K MEOBox but I don't have a TV compatible with 4K technology. Can I watch Ultra HD 4K channels?

    To watch Ultra HD 4K channels, you need to have 4K MEOBox connected to a 4K TV. Only then will you be able to take advantage of all the image potential that Ultra HD 4K offers. However, as long as you have 4K MEOBox , you'll be able to watch the 4K channels but with a lower definition.

  • Is it possible to record content in 4K?

    With the 4K MEOBox available on MEO Fibre it is possible to record. The 4K MEOBox available on Satellite does not allow recording.

  • I have MEO Fibre without 4K MEOBox. What do I see in the 4K channel positions?

    If you have MEO Fibre without 4K MEOBox you will see an informative slide about 4K in the 4K channel positions.

  • I have MEO ADSL. Can I watch Ultra HD 4K channels on MEO?

    No, Ultra HD 4K channels are available on MEO' customers Fibre (via 4K MEOBox and on the digital RF lineup) and MEO Satellite (via 4K MEOBox). To view Ultra HD 4K content, you must have a 4K TV.