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Netflix - MEO Help

Having trouble watching Netflix on your MEOBox? Find out how to watch or pay for Netflix on MEO.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Netflix

  • I can't watch Netflix or I don't have subtitles

    The main reasons for not being able to watch NETFLIX are:


    1- NETFLIX no longer supports the software on some MEOBoxes

    If you're having problems displaying subtitles or view the Netflix screen blocked (image below), this is why.


    For reasons beyond our control, NETFLIX no longer supports the software of some MEOBoxes. NETFLIX is still available on MEO customers ADSL and MEO fibre with 4K MEOBox, Smart TVs, Android TV and Apple TV. 

    view the solutions for continuing to watch NETFLIX on TV:


    • Use a Smart TV – almost all Smart TVs support Netflix. If you’d like to upgrade your TV, we have several models available at excellent prices, either for cash or in installments. Learn more at our online store. If you purchase a Android TV model, in addition to accessing Netflix, you can also watch TV through the MEO app, which is specifically designed for these devices, eliminating the need for a MEOBox. The Smart TVs that support the MEO app and do not require a MEOBox are:
        • All TVs in the Sony Bravia 4K/8K range (2018, 2019, 2020, 2021) except the 4K GB ATV3 model.
        • all Xiaomi TVs in the MI TV P1 range of 43'', 50'' and 55'' and MI QLED TV Q1 of 55'' and 75''. You must have at least version Android TV 9.0 installed.

    • Keep your current TV, but purchase a device compatible with Netflix—compatible devices include NVIDIA SHIELD TV, NVIDIA SHIELD TV Pro, Xiaomi Mi Box S, Xiaomi Mi Box 3, Engel 4K, MECOOL km9 Pro, Chromecast with Google TV, Xiaomi TV Stick 4K, and Apple TV. In addition to the Netflix app, you can install and access other apps and content.

    • Switch to a compatible MEOBox—you can exchange your current MEOBox for a compatible MEOBox that also provides access to other streaming services. Contact customer Support (see the plan) to find out the terms and conditions associated with this MEOBox exchange.



    2- Not knowing or not remembering the password for your NETFLIX subscription

    • If you pay for Netflix with a credit card, PayPal, iTunes, or Google Play, see howto recover your password or contact Netflix Customer Support.
    • If payment is made on your MEO invoice, enter the customer area my MEOin the TV product and access the NETFLIX area. Here you can recover your NETFLIX access data.



    If you have any questions, please call support lines (see plan).

  • How to manage your Netflix subscription

    To manage your Netflix account details, go to netflix.com/Account.

    For support or more information about Netflix's features, visithelp.netflix.com.

  • I already have a Netflix account. How do I log in to MEOBox?

    Go to position 88, or press the blue button on the MEO remote, and click " Sign In." Enter the email address and password associated with your Netflix account, and streaming will be available immediately.

  • Where to manage your Netflix account

    Managing your Netflix account in www.netflix.com/Account. It's possible here:
    • Update payment method*
    • Access the billing date
    • Change Netflix plan*
    • Setting parental controls
    • Adjusting subtitle settings
    • Update your Netflix credentials
    • Change Netflix language settings
    • Managing Netflix profiles
    • Managing playback settings
    • Cancel Netflix account*

    *Some options may not be available depending on the billing method.

  • How Netflix charges your account

    See payment information in your Netflix account details.

  • Contact Netflix support at customer

    Visithelp.netflix.com for assistance and contact options.

  • How to cancel Netflix

    To cancel your account and terminate your subscription, select the button Cancel Subscription on the page Account.

    If the cancellation option does not appear on your account page, please visit theNetflix Help Center.