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TV equipment - MEO help

Consult the manuals for the various MEO TV devices, such as the MEOBox.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Devices

  • MEOBox Fibre

    MEO is the first operator in Portugal to launch 4K MEOBox WiFi.

    The 4K MEOBox WiFi (DVR) allows you to watch Ultra HD 4K channels anywhere in the house, without cables connecting the MEOBox to the router. To watch channels in Ultra HD 4K you need a 4K TV. Check out 4K MEOBox WiFi.


    Can any customer have a 4K MEOBox WiFi?
    4K MEOBox WiFi is only available for MEO customers fibre.

    For which customers is 4K MEOBox Wifi available?
    For newFibre customers and for current MEO customers who want to migrate to Fibre technology, as well as for customers who want to move house and switch to Fibre technology.


    With MEO fibre you can install up to 3 MEOBoxes. If you have a network of TV sockets (coaxial network), you can still access MEO channels on the other TVs in the house. However, on TVs without a MEOBox you won't have access to interactive services - such as VideoClube or Pausa TV - or Premium channels.

    The first MEOBox (DVR Full HD) is the only one that includes a recorder, but all of them allow you to schedule recordings and access recorded content. Any MEO Fibre MEOBox allows you to view images in high definition (Full HD) and access features such as Pausa TV, Guia TV, MEO Kids, VideoClub, Apps, channel activation and content blocking.

    The 4K MEOBox (DVR) is the only one that allows you to watch channels in Ultra HD 4K. This MEOBox also allows you to make recordings. To watch channels in Ultra HD 4K you need a 4K TV.

    MEOBoxes are rented for a monthly fee which is added to your MEO invoice. MEO MEO fibreBoxes cannot be purchased.

  • MEOBox ADSL

    With MEO ADSL you can have two MEOBoxes. Only the first MEOBox (DVR Full HD) has a digital recorder, but both give you access to Full HD images and services such as VideoClube, Guia TV, MEO Magazine and MEO Kids.

    The Premium channels or bundles channels you choose are available on both MEOBoxes for just one monthly fee. The same goes for recordings you schedule online or via MEOBox DVR Full HD.

    MEOBoxes are rented for a monthly fee which is added to your MEO invoice. MEO ADSL MEOBoxes cannot be purchased.

  • MEO Fibre and MEO ADSL MEOBoxes manuals

    Consult the MEO Fibre and MEO ADSL MEOBox Manuals:

    • KMM3000 manual
    • CIS2000 manual
    • Motorola VIP1200 TV shows Manual
    • Cisco ISB Zapper Manual
    • Cisco ISB PVR Manual
    • Arris VIP2262 manual
    • Arris VIP1002 manual
    • Arris VIP5662EW/VIP5662EWT (4K) manual
    • Arris VIP2262E V2 manual
    • Arris VIP5602EW Manual (4K)
    • Arris VIP4402E manual
    • SDMC DV8555 Manual Android TV (MEOBox Android TV 4K)
    • Sagem DIW3930 Manual (MEOBox Android TV 4K)


  • MEOBox Satellite

    To access MEO Satellite you need a satellite dish and a MEOBox, which decodes the signal from the dish.

    With MEO Satellite you can have up to two MEOBoxes. One of them can have an integrated digital recorder. To access the VideoClube and interactive applications such as SAPO Tempo and SAPO Banca de Jornais you need a Samsung MEOBox (press the blue button on your MEO remote control to access the VideoClube and interactive applications).

    To take advantage of high definition, you need to have your MEOBox connected to a FULL HD TV via an HDMI cable.

    You can have up to two MEOBoxes. One of them can have an integrated digital recorder, which allows you to record up to 300 hours. Both allow:

    • View images in high definition (HD)
    • Access all service channels
    • Access TV Guide
    • Block channels
    • Create lists of favourite channels.

    Only the Samsung Full HD MEOBox and the Samsung DVR Full HD MEOBox give you access to the video club and interactive applications such as SAPO and SAPO Banca de Jornais. To access them, use the blue button on your MEO remote control.

    Full HD Satellite MEOBoxes (Zapper) can be rented or purchased. The MEOBox DVR Full HD is only available for rental.

  • MEO Satellite MEOBoxes manuals

    • Samsung Zapper manual
    • Pace DSR8131 Manual
    • Pace DSR7131 manual
    • Pace DSR7141 manual
    • Samsung DVR manual
    • PACE DVR DSR8141 manual
    • Samsung Zapper UHD GX-PT640SJ manual

  • Satellite dish and Low Noise Block (LNB)

    These two pieces of equipment are only used on MEO Satellite. They are used to receive, convert and amplify the MEO signal.

    Satellite dish
    It receives the television signal via satellite, which is then decoded by the MEOBox. It must be facing the HISPASAT satellite (30º West) and there must be no objects (scaffolding, tree branches, sheets or other items of clothing) in front of it.

    Low Noise Block (LNB)
    It is a frequency converter and amplifier that is installed on the MEO Satellite antenna. The dish receives the signal and the LNB amplifies and converts it to be decoded by the MEOBox.

  • MEO Command Fibre and ADSL

    You can control it with the remote control:

    • The TV features of your MEOBox
    • Your television set.

    If you're still not familiar with the controls of your Fibre and Adsl service, take a look at the function of each of the buttons.

  • MEO Satellite Command

    With the Satellite remote you can control:

    • The TV features of your MEOBox
    • Your television set.

    If you're not yet familiar with the remote control for your satellite service, check the function of each button.

  • Things to keep in mind when you receive your TV

    When you receive the television at your home, check the condition of the packaging and, ideally, open it in the presence of the delivery person; If you have any doubts about the condition of the television, you should refuse the delivery. 

    Any damage detected upon delivery or installation of the TV (excluding malfunctions) must be reported within the first 48 hours after delivery of the equipment. Please call Customer Support at customer (see the plan). If you are in customer MEO Empresas , use the Support Line at MEO Empresas (see plan).

    Please keep the box and all packaging materials in good condition in case there are any issues within the next 15 days.

  • Can I exchange my MEOBox for a 4K Apple TV?


    If you have customer MEO Fibre, you can exchange your MEOBox for a Apple 4K TV. Call Helplines (view tariff) or go to a MEO Store and request that a technician be sent to make the change.

    Apple is available for rent starting at €4.99/month. The delivery fee will be no more than €50.