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Disney+ - MEO Help

Watch Disney+ via MEO or pay for it on your MEO bill. Clarify your doubts with our help.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

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We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

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Disney+

  • How can I subscribe to or reactivate Disney+ and pay via my MEO bill?

    You can subscribe to Disney+ through the my MEO app or themy MEO customer area:


    my MEO App

    1. Select Services
    2. Click TV on the account where you want to activate Disney+.
    3. In the More to explore section, choose Disney+
    4. Choose the plan that's right for you
    5. Follow the steps


    my MEO customer portal

    1. Choose the account under Services
    2. SelectTV on your service
    3. Navigate to the Disney+ option
    4. Click Learn moreand choose the plan that's right for you
    5. Follow the steps

    You will receive an email with a link to "Create Disney+ account". If you already have an account, use the same details. To reactivate your subscription, follow the same steps and use your existing account. If you don't receive the email, you can click on "Create Disney+ Account" on my MEO.


    When you sign up for a Disney+ plan at a MEO store, you will be sent text and emails accepting the conditions, as well as text and emails with a link to the customer my MEO area, to complete the subscription and create a Disney+ account.

  • I already have a Disney+ account. Can I use it? How do I log in?

    Yes, you can use the same account. When you subscribe through MEO, your subscription will be billed on your MEO service bill. When you activate Disney+, use your existing email address and password. Your Disney+ login email does not have to be the same as the one for my MEO.

  • How can I change my current plan?

    You can change your current plan in the app at my MEO or in your account area at customer my MEO , or by callingsupport lines (see plan) or at a MEO store. 

    The new plan will be reflected immediately in the my MEO.

    You can manage your Disney+ account by going to my MEO. Here you can do so:
    1. Subscription to the various Disney+ plans, with activation of the Disney+ account for new customers
    2. Changing plans (higher or lower price plan)
    3. Canceling your Disney+ subscription

  • How and where can I watch Disney+?

    You can watch Disney+ on computers, smartphones, tablets, smart TVs, or other compatible devices. You must install the Disney+ app or go to www.disneyplus.com using the email address and password you chose when you set up your account. See the list of compatible devices.

  • How do I manage my Disney+ account and where can I get support?

    You can manage your Disney+ profiles, parental controls, password, and settings directly in the app or onthe Disney+ website. For support regarding features or content, visit Disney+ Support. Use your Disney+ customer ID for support; it’s available in the app at my MEO and in the “ customer ” section atmy MEO.

    Questions regarding subscriptions, cancellations, or billing are handled inthe app at my MEOor inthe " customer " section atmy MEO.

  • How and when will I be billed for the Disney+ service?

    The Disney+ service will be charged on your MEO service invoice in the TELEVISION section from the day you subscribe.
    You can check the status of your subscription in the my MEO app or in your account area at customer my MEO .