Landline Portability - MEO Help

Portability is the service that allows you to switch to MEO and keep your current phone number. Sign up to MEO bundle and we'll take care of everything for you free of charge, simply and quickly, keeping you informed of every step of the process.

The following documents are required to request portability:

• Legible copy of up-to-date Citizen's Card (or ID/passport and tax card), front and back

• Complaint document / request for number portability duly completed and signed.

The documents can be delivered:

• At any MEO Store

• Through the portability form

• By mail, to the following address:
  MEO
  P.O. Box 1423
  EC Pedro Hispano (Porto)
  4106-005 Porto

You will receive a text indicating the status of your process until it is finalized.

If you want to be MEO customer and keep your numbers, find out the code for each number from your current operator.

The CVP is provided for in the Portability Regulation [Regulation No. 257/2018, of May 8, as amended by Regulation No. 85/2019, of January 21] and will become arequired field in portability requests effective May 11, 2019.

 This code is individual but will be different for each operator, meaning that whenever customer changes its operator will also change its CVP.

You can switch to MEO while keeping your landline number: 

• Through the portability form
  

• Request afree consultation(click on the "Want to join?" chat)
  

• Calling the support lines (see plan) — We’ll handle everything with your current phone provider; we just need a copy of your Citizen Card (or your ID card/passport and tax ID card) and the forms listed below, duly completed and signed. If you sign up by phone, our representative will send a courier to your home to pick up the necessary documentation and handle the entire process.

• At a MEO store, upon presentation of your Citizen Card (or your ID card/passport and taxpayer ID card). 

• By mail:

1. Print out, fill in and sign the 2 documents below:
   

• Join MEO contract

• Complaint document
  

2. Attach a copy of the contract holder's up-to-date identification document (ID card, Citizen's Card or Passport) and tax card. 
   

3. Send to:
   

Once it has been confirmed that all the documentation is in order, the portability process begins immediately. The process is monitored by two text:

• A first one indicating the expected date for portability (change to MEO while keeping the current number)

• A second to confirm that the date has been accepted (by the other operator).
  

To switch to MEO and keep your number (portability) we have to send the request to your current operator. For this reason, you must keep your details up to date and send us the correct details and duly completed and signed forms. If your current operator has different details from those you give us (name of the holder and/or identification documents), they may refuse to change your number to MEO.

Only when we receive all the documents we ask for can we verify your identification. The forms for switching to MEO while keeping your number are:

• Contract from Join to MEO
• Complaint document

• The portability of your number begins after the installation of the MEO service and must be completed on the working day following its installation (if the physical intervention in the network, necessary for the provision of the service, takes place after 5pm, portability should only take place on the 2nd working day following).If you want the portability to take place on a specific date, just tell us the date you want.


• If the portability does not take place within the established timeframe or on the agreed date, you will be entitled to receive compensation of €2.5 (VAT included) for each working day of delay, which will be charged to your invoice.