Extension of the return deadline to January 15, 2027
All purchases made between October 28, 2026, and December 24, 2026, may be returned or exchanged through January 15, 2027 (inclusive). This extension of the return and exchange period applies to all devices sold by MEO, provided that the packaging has not been opened. Excluded are large items, such as Smart TVs (all models) and home appliances that require a scheduled delivery or in-home installation.
Your phone can be returned in the following situations:
Non-face-to-face purchases—online, door-to-door sales, telemarketing, campaigns
Under the right of livre , established in Decree-Law No. 24/2014 of February 14, the customer return the equipment within 14 days after delivery/installation or within 30 days for door-to-door sales.
Products may be returned if they do not meet your expectations.
Face-to-face shopping - Stores
Under the right of withdrawal, established in Article 8 of Law no. 24/96 of July 31 (Consumer Protection Law), the customer can return the equipment within 7 working days of purchase.
Products may be returned if the information provided is insufficient, illegible, or unclear, thereby compromising the proper use of the equipment or service.
For face-to-face and non-face-to-face purchases
Under the right of rejection, established in Decree-Law no. 84/2021, the customer can request a replacement or return with refund up to 30 days after delivery.
Products may be returned if any nonconformity is detected.
Returns can be made in three ways:
- At a MEO Store (select “District,” click “Filter,” and choose the “Technical Support” option).
- By mail, at no cost, to the following address (no stamp required). Shipping is free, and the “ customer ” must request proof of shipment from CTT:
MEO
ENCOMENDA Remessa Livre No. 400135 (Note: the word “ENCOMENDA” is required)
2626-961 PÓVOA DE SANTA IRIA
EC Póvoa de Santa Iria
- Easy Return Service - Call support lines (see plan) and receive the necessary instructions for returning the equipment to the carrier.
Shipping is free of charge and the customer must demand proof of delivery/dispatch.
Please note that there are exceptions for returns:
- For solar panels, please send the complete kit + form Mod C\1002629 to:
- BeON Energy - Rua de Timor, Lote 35
- 7400-214 Ponte de Sor
- For LG, Hisense, WhirlPool and Daitsu appliances , please contact the SUSIARTE supplier directly.
- For Samsung appliances (not applicable to upright vacuum cleaners), please contact the brand directly
- For LG and Samsung TVs , contact support lines (see the plan).
- For SONY soundbars , please contact the supplier, SUSIARTE, directly.
Mandatory elements of the return:
- Return form, duly completed
- Purchase invoice.
- Complete original box, properly packed inside another box to ensure the preservation of the original box, equipment, accessories, terminal, charger, instruction manual, warranty certificate and other original documentation.
A return will only be accepted if all returned items are in good condition, show no signs of misuse ( e.g., scratches, moisture damage, breakage, etc.), and are complete with the box, manual, and accessories —unless the reason for the return is one of those mentioned above.
NOTES:
- These terms and conditions apply to consumers at Personal (they do not apply to the current Christmas returns extension campaign).
- We do not exchange clothing. You may return an item and make a new purchase. If you wish to return clothing, it must have all tags attached; MEO reserves the right to refuse items that are damaged, dirty, washed, or worn.
- You may return more than one item in a single return, provided that a return form is filled out for each item.
- Warranty on equipment purchased up to 31/12/2021 - 2 years (new equipment), 1 year (reconditioned and used equipment).
- Warranty for equipment purchased on or after January 1, 2022 – 3 years (new and refurbished equipment), 18 months ( used equipment). During the third year of the warranty, it is the consumer’s responsibility to provide proof that the defect detected was already present on the date of purchase and delivery of the equipment.
- If the product is customer MEO Empresas , the warranty is 2 years for new equipment and 1 year for refurbished and used equipment.
- Returns will only be accepted if the eSIM card has not been installed.
- We do not accept returns, refunds, or exchanges for Digital Gift Cards/Digital Codes/Digital Keys/Digital Gift Cards.