Skip to content

Equipment problems

Learn how to troubleshoot problems with your home landline phone

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

my MEO App

my MEO
my MEO App

Digital assistant

Digital assistant
Digital assistant

MEO Forum

MEO Forum
MEO Forum

MEO Stores

MEO Stores
MEO Stores
Video Tutorials
support lines

Equipment problems

  • The phone is noisy or doesn't ring

    If your landline is noisy or doesn't ring, ask our digital assistant to check the situation and fix it. If you prefer, you can go ahead on your own,


    Check the connections:
     
    [1] If your router is plugged in (A) and the ON/OFF button is in the ON position (B);
    Check additionally:
    [2] The cable connecting the Router to the ONT (C in a home with fibre) or the Fibre Cable (D) to the Fibergateway is correctly connected
    [3] Your VoiP (E) phone is connected to the Router in an installation of Fibre. 


    If there is noise:
    1. Check that the cable connecting the phone to the socket (RJ11) is plugged in correctly.
    2. If you use a microfilter, remove it and plug the phone directly into the socket. If the problem is solved, replace the microfilter in a MEO store.

    If the phone doesn't ring:
    1. Check the volume on your phone.
    2. Test the phone in another socket.

    For cordless phones:
    1. Make sure that the batteries are charged and properly inserted.
    2. Check that the phone turns on when placed on the base. If not, change the batteries.
    3. Check that the cradle is plugged in and restart it by placing the phone in the cradle for automatic registration.

  • I can't receive calls on my phone

    If you're having trouble receiving calls, ask our digital assistant to check the situation and fix it. If you prefer to go it alone, follow these steps:
    1. Check your phone's volume
    2. Check if any call forwarding is active (learn how to check active forwarding). If you can't check or if you have any active forwarding, deactivate it using the code #21#
    3. Connect another phone to the network line (if you have another phone to test)

    If you can't make calls either, here's what to do about it. 

  • I can't make calls on my phone

    If you're having trouble making calls but can receive them, ask our digital assistant to check the situation and fix it. If you prefer to go it alone, follow these steps:
    1. Connect another phone to the network line (if you have another phone to test)
    2. Check that the destination number is correct (if the failure is for a specific number). Try calling another phone number.
    3. Call 18 20 for information on the number you wish to contact (personalized Information Service)

    If you're also having trouble receiving calls, here's how to fix it.

  • I can't make or receive calls on my phone

    The quickest and simplest way to resolve this situation is to go to MEO Digital Assistant. 

    If you'd rather clear the cache manually, follow these steps instead:
    • Connect another phone to the line to check if the problem is with the line.
    • Test the phone on another socket.


    Now confirm the connections:

    [1] If your router is plugged in (A) and the ON/OFF button is in the ON position (B);
    [2] If the cable connecting the Router to the ONT(C in a home with fibre) or the Cable Fibre (D) to the Fibergateway is correctly connected
    [3] If your VoiP (E) phone is connected to the router, install Fibre. 


    Check additionally:
    • Make sure the cable connecting the phone to the jack (RJ11) is securely plugged in. You should hear a click when you plug it in.
    • If you have a microfilter in the socket, remove it and plug the phone directly into the socket. If this works, change the microfilter in a MEO store (does not apply to customers with Fibre).
    • For cordless phones:
      • Check that the batteries are charged and properly inserted.
      • Check that the phone turns on when it is placed in the cradle. If not, change the batteries.
      • Make sure the base is plugged in.
      • Restart the cradle by unplugging and plugging it in, and place the phone in the cradle for automatic registration.