Skip to content

Voicemail and Voice Services - MEO Help

Want to know how to use voicemail, or how to forward calls? Check out our help articles.

For quick support, use the MEO Digital Assistant

For quick support, use the MEO Digital Assistant

More help?

We have more ways to help you. If you can't find what you want in our Help articles, use our other digital channels, such as the App my MEO and the Digital Assistant, or contact us at support lines.

my MEO App

my MEO
my MEO App

Digital assistant

Digital assistant
Digital assistant

MEO Forum

MEO Forum
MEO Forum

MEO Stores

MEO Stores
MEO Stores
Video Tutorials
support lines

Voice Services

  • OneNumber

    The  OneNumber is a service that allows you to share the data and minutes of your plan mobile phone with your smartwatch. You can make and receive calls and use your mobile data without having your smartphone with you. The minutes and data will be consumed from your monthly limit.


    To activate OneNumber, you must have a mobile voice plan Pay monthly SIM with VoLTE technology active, and a MEO ID profile, the same one you use on my MEO. Activate VoLTE by sending a free text with the word"Volte" to 16200 (only MEO customers and MOCHE), 16205 (customers UZO) or 16206 (If you are a MEO Empresas customer).
    To activate, follow these steps:
    • Download the watch app for your mobile phone
    • Check that your mobile data is connected. If not, turn them on
    • Open the watch app and pair your smartwatch with your mobile phone
    • Follow the app's instructions

    You can only activate the service on one smartwatch. View the Terms of Use. 

    You can cancel the OneNumber service at any time via the watch app on your smartphone. The smartwatch will no longer be connected when you cancel. You will receive a text indicating that you no longer have the OneNumber service active. You can activate the service again at any time. 


    NOTES: 
    - The service is not compatible with the Net Sharing service.
    - The sending and receiving of text is not yet supported. 
    - It is not possible to use the smartwatch at Roaming.


  • What Are WiFi Calls (WiFi Calling)? 

    WiFi Calling is a service that allows you to make or receive calls from your smartphone over WiFi. This means that if you are in a place where the mobile network is weak or non-existent, but you have access to a WiFi network, you can make better quality voice calls over WiFi.

    In order to use the service you must:

    • Having a compatible smartphone 
    • Have the latest version of the software installed on your smartphone
    • Have VoLTE (Voice over 4G/5G networks) enabled. To enable it, send a fre text text message with the word "Volte"to 16200( customers MEO, and MOCHE only),16205 (customers UZO), or 16206 ( customer MEO Empresas )
    • Make sure Wi-Fi Calling is enabled on your smartphone. See below for instructions on how to enable it
    • WiFi coverage


    Calls made over Wi-Fi are billed according to your mobile plan plan, just like any other call made on the mobile network, whether they are made domestically or abroad. If you have minutes included in your plan plan, they will be deducted from that allowance (as if you were making a call on the domestic mobile network). If you do not have any minutes available in your plan plan, the rate for calls outside the allowance will apply.

    After activating the service on your smartphone, when you are connected to a WiFi network and have poor mobile network coverage, voice calls will automatically switch to the WiFi network.


    Operation and recommendations for use WiFi calls
    1. When you are making a WiFi call and go to an area without WiFi coverage, the call will automatically switch to the 4G/5G mobile network. However, if the mobile network is 2G/3G, calls over WiFi are automatically terminated and you have to make a new call. The same happens if you switch from the mobile network to the WiFi network.
    2. On Android devices, we recommend that you keep the "Preferred Mobile Network" option, which guarantees the best quality for each call by automatically selecting the most suitable network at the time (4G/5G mobile or WiFi). 


    Activate the WiFi Calling feature on mobile phones Android:
    The steps for activating WiFi Calling may differ depending on the brand of your smartphone. These steps refer to a mobile phone Samsung.




    Activate the WiFi Calling feature on iOS mobile phones :


    You can also enable this feature by going toSettings > Cellular > Wi-Fi Calling > ENABLE on this iPhone.

  • What is Voice Mail on mobile phone?

    Voice Mail answers all your calls whenever your mobile phone is busy, whether turned off or offline, it functions as an answering machine/call recorder, prompting the caller to leave a message.

    In addition to answering calls, it also allows you to customize your welcome message and send messages to other Voice Mail boxes.

    You can enable or disable your voicemail by calling theSupport Line at customer(see the plan), or if you are a customer MEO Empresas subscriber, use the Support Line at MEO Empresas (see plan).

    Alternatively, you can also send a text (free of charge) with the text "Atvoicemail" (if you want to activate) or "Dstvoicemail" (deactivate) to 16200 or 16206 (If you are a MEO Empresas customer ).

  • How do I activate or deactivate Voice Mail on my mobile phone?

    You can enable or disable voicemail by sending an e text with the text “Atvoicemail" or "Dstvoicemail"to" 16200 or 16206 (if it's MEO Empresas customer ). These text's are free.


    Alternatively, you can enable or disable voicemail by callingCustomer Support at customer (see plan), or customer Support atMEO Empresas (See plan).

  • customise voice mail in mobile phone

    The first time you use Voice Mail, you can customise it:

    • Change access code


    Define a personal code, made up of 3 to 7 numbers

    • Record a personalised customer service message with your voice


    Invite callers to leave a message. If you don't personalize the answering message, your contacts will hear: "Voice Mail: You have reached the mailbox of ( mobile phone no.). After the tone, please record your message. To end, dial cardinal. To cancel, press asterisk."


    Learn how to access your Voice Mail.

  • Leaving messages on a voice mail

    Select 66 followed by the number where you want to leave the message (and press the call button if you're using a mobile phone).

    If you are abroad and using mobile phone, dial +351 66 followed by the number where you want to leave the message and press the call key.

  • How to earn miles on my TAP Miles&Go card

    If you are a MEO customer Mobile Network and a TOP Mile Go member, you earn miles when you use mobile phone. For every €1 spent on communications, you earn 1 mile on the TAP Miles&Go Program card.

    You can sign up throughthe “ customer ” support service (see the plan) or at aMEO Store, providing your mobile phone number, tax ID number, and TAP Miles&Go customer number.

    Miles will be automatically credited to your TAP Miles&Go account at customer . For more information, see the TAP Miles&Goterms and conditionsand find out howmiles arecalculated.

    The partnership will be discontinued as of December 31, 2023.
    - Conversations made until December 31, 2023 will be awarded the respective miles. Miles earned up to that date can still be used until they expire
    - Joining the partnership will no longer be possible from December 1, 2023.

  • What is Caller ID?

    Always identify incoming calls. You can view the number of the caller on your mobile phone screen. You can also send or not send your mobile phone ID when you make a call.

  • Activate call waiting on mobile phone

    Dial *43# and press the call key.

  • Waiting Ring

    Waiting Ring allows you to customize the call signal on your mobile phone. By subscribing to the Waiting Ring service, callers will hear music while they wait to be answered, instead of the traditional ringtone. You can choose a special ringtone to be heard only by one of your Contacts or for a Group. You can also choose up to 5 songs to play at random, creating your own Jukebox. 

    The service costs a monthly fee, with the first monthly fee being free for new customers. In addition, you can buy new songs like Waiting Ring for €1.99, and there are also weekly offers so you can change your songs for free. 

    To join Waiting Ring, call 12250 or visit the website, where you can see the songs available and find out more about the service. If you want to deactivate the service, you can send a free text with the text DEACTIVATE to 12250.

  • Activate Call Forwarding in the mobile phone

    You can activate or deactivate call forwarding from the menu of your mobile phone whenever you wish. You can find this information in your mobile phone manual or use the following options:

    Activate forwarding to Recorder/Voice Mail **[forwarding code]*66[destination number]# call button**
    Activate forwarding to other numbers **[forwarding code]*[destination number]# call button**
    Consult activation of rerouting *#[forwarding code]# call key
    Cancel forwarding ##[forwarding code]# call key
    Cancel all scheduled reroutes ##002# call key

    Consult the forwarding codes.

    Bear in mind that:

    • Activation of the service is free, but the cost of the forwarding call is charged according to your plan
    • When the call is not answered, mobile phone is disconnected or there is no network, call forwarding is pre-activated for Voice Mail.

  • How to forward calls in mobile phone

    There are several types of forwarding that you can program directly on your mobile phone. Dial the forwarding code on the keypad and press the call key.

    Forward all calls

    Activate: **21* destination no. # and press the call key
    Deactivate: ##21# and press the call key
    See if the service is activated or deactivated: *#21# and press the call key

    Forward unanswered calls

    Activate: **61* destination number # and press the call key
    Deactivate: ##61# and press the call key
    Check if the service is activated or deactivated: *#61# and press the call key

    Forwarding when mobile phone is disconnected or without a network

    Activate: **62* destination number # and press the call key
    Deactivate: ##62# and press the call key
    Check if the service is activated or deactivated: *#62# and press the call key

    Forwarding when mobile phone is busy

    Activate: **67* destination number # and press the call key
    Deactivate: ##67# and press the call key
    Check if the service is activated or deactivated: *#67# and press the call key

    GeneralCall Forwarding:
    Deactivate and cancel all call forwarding: # # 002 # Call button 


    Conditional Call Forwarding:
    Activate: * * 004 * number # Call button
    Cancel: # 004 # Call button
    Deactivate and cancel: # # 004 # Call button
    Check: * # 004 # Call button 


    All call forwarding has priority over the others. So you can activate all call forwarding without having to deactivate the others.

  • view if Call Waiting on mobile phone is active

    Dial*#43#and press the call button.

  • What is Call Forwarding?

    To always be reachable, you can forward calls to your mobile phone to another fixed or mobile number, even if it's from other networks, in Portugal or abroad. 

    Activating the service is free, but you will be charged for the call forwarding according to your plan. When the call is not answered, mobile phone is disconnected or there is no network, call forwarding is pre-activated for Voice Mail.

  • What is Call Waiting?

    Whenever If you're on a call and someone tries to call you, you'll be notified (via an audible or visual signal) that you have a call on hold. With this service, you can answer calls on hold and switch between two calls.

    Call waiting notification is automatically active. To find out if your mobile phone supports this service and how you will receive the notification, consult your device's manual or contact customer Support (see plan). If you are aMEO Empresas customer , use the MEO Empresas Helpline (see plan).

  • How to use Direct Message

    With this service, Voice Mail delivers your messages free of charge by MMS. To use this service, your mobile phone must support MMS functionality. If you don't have the MMS and Voice Mail services active, they are automatically activated when you request the activation of direct messages. This service only works when you are in Portugal.

    If you are at roaming, you will be notified of messages in Voice Mail by text and you must dial 200 or + 351 96 2000 000 followed by the call key. The Direct Message service is free of charge.

    To activate or deactivate Direct Messaging, contact customer Support (see the plan) or, if you are aMEO Empresas customer , the MEO Empresas Helpline (see plan).


    Note: When you deactivate direct messages, voice messages can once again be accessed via Voice Mail.

  • view if Caller ID is active on mobile phone

    To check if it's active on your number: Dial *#30# and press the call button.

    The activation confirmation (which appears on the mobile phone's display) means that you can see the caller's number (or name, if you have saved it in your contacts list).

    To confirm that your number is being sent: Dial *#31# and press the call key.

    Confirmation of activation (which appears on the mobile phone display as deactivation of the identification restriction) means that when you make a call, your mobile phone number is identified at the destination.

  • Disable call waiting on mobile phone

    Dial #43# and press the call key.

  • How to use Call Waiting on mobile phone

    During a call, when you hear the beep of a second call waiting, you can:


    Ignore the second call:
    Which is disconnected or forwarded (if it has any active forwarding), after 2 minutes without being answered.

    Put the initial call on hold and answer the second call:
    Dial 2 and press the call key.

    End the initial call and answer the second call:
    Dial 1 and press the call key.