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Refurbished equipment - MEO Help

Want to buy a cheaper iPhone in good condition? Opt for MEO Refurbished. view all the conditions and guarantees.

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Refurbished equipment

  • What is refurbished equipment?

    A refurbished MEO is not used equipment. They are semi-new equipment, either on display or returned after purchase. They are subjected to a rigorous quality control diagnosis, repaired if necessary and "cleaned" to their original state so that they can be reintroduced to the market "as new".

  • Is reconditioned equipment tested or evaluated?

    Reconditioned products are subject to rigorous control, being inspected at a total of 54 points to fulfill our commitment to quality for the best customer experience. Products are tested and reconditioned by qualified technicians.

  • What is the warranty period for MEO refurbished products?

    The warranty period is 3 years*.


    *NOTES: 
    - Warranty on equipment purchased up to 31/12/2021 - 2 years (new equipment), 1 year (refurbished and used equipment).
    - Warranty for equipment purchased on or after January 1, 2022: 3 years (new and refurbished equipment), 18 months ( used equipment). During the third year of the warranty, it is the consumer’s responsibility to prove that the defect was already present on the date of purchase and delivery of the equipment.
    - If you are aMEO Empresas customer , the warranty is 2 years for new equipment and 1 year for refurbished and used equipment.


  • Are the MEO refurbished ones unlocked?

    All MEO smartphones are unlocked and refurbished smartphones are no exception. Just start using it. 

  • Do MEO refurbishments include accessories?

    Refurbished products are sold with all the accessories that came with the new products (charger, Lightning cable, earbuds). They may contain parts, components, and accessories that, while not identical, are compatible and function properly.

  • Where can I buy a refurbished MEO device?

    MEO refurbished products are available in the online store and in MEO stores.

  • How can I activate the warranty on a MEO Reconditioned device?

    Refurbished equipment and related accessories come with a 3-year warranty that takes effect at the time of purchase. With your receipt and warranty document, contact Customer Support at customer (see plan) or visit a store that offers technical support.

    Discover the nearest store and select the “Technical Support” filter. If you’d prefer to have the equipment picked up by a courier will cost 15€.

  • If I have a problem, can I return the equipment?

    Refurbished smartphones have the same return rules as other smartphones sold at MEO. In the event of a fault, the procedures are the same as for other equipment.