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PIN and PUK - MEO Help

Did you forget your PIN get your card locked? Here's how to find out your SIM card's PIN PUK.

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PIN , and SIM Card

  • What are SIM cards SIM PIN codes PIN PUK codes?

    A SIM card SIM a chip-enabled card that is inserted into mobile phone to which your phone number is assigned.

    The SIM card number SIM 19 digits and can be found at:

    • In the my MEO app, under the SIM Card section SIM your mobile phone
    • Directly on the SIM card SIM 8935106 followed by the 12 digits printed on your SIM card).

    MEO SIM cards come in Mini/Micro/Nano sizes, with three cut-out options, and are supplied with a specially designed card holder that includes a guide to the rate plans as well as the corresponding sign-up form. You can purchase a new SIM card from the online store, MEO stores, or authorized agents.

    The PIN corresponds to the access code for your device and is made up of 4 digits. The PUK corresponds to the code that allows you to unlock your card and is made up of 8 digits.

    To find out the codes, see the article Check PIN and the initial PUK.

  • Consult initial PIN and PUK

    The initialPIN and the PUK formobile phone are available for viewing at app my MEOin the customer portal of the site my MEO.

    Please note that to access this information, themobile phone must be associated with the customer domain. 

    The codes PIN shown here are the original ones and will only be recognized if they have never been changed. If you have changed the PIN, you must use the PUK to access the card SIM and then change the PIN.

    If you haven't registered your mobile phone at customer , or if you're having trouble, contact customer Support(see the plan). If you are a customer MEO Empresas user, please call the Support Hotline at MEO Empresas (see plan).


    Check your PIN PUK:
    - my MEO app
    • Select the " Services " option from the app menu
    • Choose the mobile phone PIN , and PUK
    • In the " Cards " section, you'll find your PIN and PUK


    - Section customer: >Select " Services " from the menu > select the mobile phone > In the " Card " section, you can view the OriginalPIN , and PUK


    If you have a customer from a bundle MEO with mobile phone , you can also find this information in the TV menu under customer > my MEO > mobile phone.

  • Change the PIN

    You can change your PIN at any time by selecting the following code at mobile phone : 

    **04*PINold*PINnew*PINnew#

    It is important to keep your new code in a safe place. If you need to retrieve the code, please note that MEO does not have access to the codes after they have been changed.

  • How to request a duplicate SIM Card SIM

    There are two ways to replace or request a duplicate " SIM " card:

    At a MEO store - Areplacement bill is issued immediately and is already active.

    Through“ customer ” Support(see plan)- Theduplicate copy is sent within 2 business days of the request. Upon receipt, you must activate the duplicate. Ifit is a customer MEO Empresas account, use theSupport Line at MEO Empresas (see plan).


    Notes:  

    • A duplicate SIM Card SIM €10 (including VAT). If requested along with a device purchased at a MEO store, it is free of charge.
    • It is not possible to send 2nd copies of cards to PO Boxes or foreign addresses

  • Activate a duplicate SIM Card SIMeSIM

    The way to activate a replacement MEO SIM card on how you made your request. See all the available options below and choose the one that corresponds to your request.

    eSIM by email
    If you requested a duplicate copy of "eSIM " to be sent by email, simply open the email you received from MEO and follow the installation instructions provided.
    Once the process is complete, your eSIM ready to use.


    Activate yourSIM, eSIM , or MultiSIM card by phone
    If you prefer, or if you are using a physical “ SIM ” card, you can activate your duplicate card by calling Customer Support at customer(see the plan). The call must be made using your old SIM card, which will be replaced by the new duplicate card.

    If it is customer MEO Empresas , use theHelpline at MEO Empresas (see the plan).

    If you are abroad, you can also activate your card by phone by callingCustomer Support at customer(see the plan) using the number available at roaming.

    To complete the activation, have the new ICCID number (the last 10 digits of the card) and the PIN handy.


    SIM Card ordered at a MEO store
    When duplicate SIM Card SIM is ordered directly from a MEO store, activation is immediate.



    PIN , and PUK codes for the new card
    Whenever a replacement card is issued, the , and PUK codes are updated. On physical     PIN

    cardsSIM, the new codes are located in the gray area; simply scratch them off. For digital cardseSIM , you will receive an email indicating that you can view the , and PUK codes in PIN the app my MEO.

    By default, the eSIM PIN eSIM disabled, but you can enable it to increase security when using the service.


    Did you lose your card?Find out how to request a replacementcard at eSIMorhow to request a replacementcard at SIM .

  • SIM card SIM

    If the PIN PIN is entered incorrectly three times, the card will be locked. To unlock the card, enter **05*PUK*PIN*PIN# call button**.

    The PUK is 8 digits long and can be found on the card's security label SIM, in the customer my MEO or in the TV menu. customers Business customers can check it in the corresponding section at customer.

    Find out how to check your PIN and PUK.