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eSIM - MEO Help

Want a virtual SIM card for your phone or smartwatch? Learn how you can have a MEO eSIM and find out where to get it and how to use it.

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eSIM

  • What is eSIM?

    The  eSIM, is a digital card integrated into the device (mobile phone, tablet, PC, or smartwatch) that allows users to register on the mobile network by downloading a profile from eSIM, eliminating the need for a physical card.

    The eSIM the next generation of the physical SIM card we've known for decades.


    An eSIM profile eSIM a virtual profile that stores the settings needed to use the device for communications (voice, text data), with the same level of security as traditional SIM .

  • How to get an eSIM

    To have a eSIM, you must:
    • Having equipment with technology eSIM
    • Request a duplicate of your current number or purchase an eSIM card eSIM customer Support (see the plan) or at a MEO store.

    Issuing a duplicate eSIM is free for post-paid tariffs and costs €10 for pre-paid tariffs.

  • Which devices have eSIM technology?

    eSIM MEO can be used on any device with eSIM technology.

    You can view devices certified by MEO and/or purchase a device compatible with eSIM in the online store.

  • How to install eSIM?

    Before downloading eSIM onto your device, make sure you have an internet connection, either via WiFi or mobile data. eSIM is installed by scanning the QR code.

    To scan the QR Code, open the eSIM menu on the device where you want to install eSIM, as follows:
    • iOS devices: Settings > Mobile Network > Add eSIM > Use QR code > Scan
    • Devices Android:  Settings > Connections > SIM Manager > Add eSIM > Read QR code

    If you ordered a eSIM card, a notification will appear on your mobile phone the necessary steps. Open the notification, follow the instructions, and finally, just make a call to complete the activation. This is the fastest way to start using the service.


    Note:
    - If you scan the QR code from an email received on the device itself, you should save the QR code attachment in the photo gallery and in the "read/use QR Code" step, open the gallery, select the QR Code from the gallery and finish activating your eSIM.
    - If you have a device Apple, you can use the transfer/conversion options to eSIM directly from your iPhone or iPad menu—quickly and on your own.

  • When I installed eSIM, I got an installation error message. What was the reason?

    If you have followed the entire installation process and receive the installation error message, before repeating the installation process again, check that:
    • the device ran out of battery, switched off or had no internet connection during the installation process of the eSIM
    • the specific memory provided by the device can accommodate the installation of a further eSIM. Remove an installed eSIM that you no longer need, or check the number of eSIMs allowed by the make/model of your device.


  • Is my profile blocked? Why?

    When you have more than 2 eSIM profiles, one is inhibited and one is in use. The last one to be installed inhibits the previous ones by default.
    Learn how to install eSIM.



  • I've changed my smartphone, can I install my eSIM on a new device?

    If you are replacing a device, always be sure to first remove or delete the eSIM from the old device before scanning the QR code on the new device. Always ensure that both devices are connected to the Internet (via Wi-Fi) throughout the entire process. You can perform up to 6 installations using the same eSIM QR code, which is available in the my MEO app. Learn how to install it at eSIM.

    If you're switching between iPhone's or iPad's, you can transfer eSIM between the two devices without scanning the QR Code by following these steps on your device:
    1. "Settings" 
    2. "Mobile Network"
    3. "Add eSIM"
    4. "Configure Mobile Service"

  • How to convert or transfer to eSIM on an iPhone or iPad

    If you have an Apple device, you can convert your SIM card to a digital eSIM directly eSIM your device or transfer it to another APPLE device quickly and easily (without having to scan a QR code, contact customer service customer visit a MEO store) using the eSIM transfer/conversion options eSIM menu on your iPhone or iPad:

    • eSIMConvert to eSIM– allows you to convert a SIM card to eSIM the same iPhone or iPad.
    • “Transfer from a nearby iPhone/iPad” – allows you to transfer a SIM card or eSIM one device to another compatible iPhone/iPad.

    These operations are free and can be used by MEO and MOCHE customers with post-paid tariffs. If you are apay as you go customer , contact the customer Helpline (see plan) or go to a MEO store.
    If you have the "Net Sharing" service (2nd card), you can only convert/transfer the main card. 

    See the equipment models where these options are available:
    • iPhone - all iPhone 11 models or later 
    • iPad - some iPad models 2020 and later (Pro, Air and Mini lines) 


    Before starting the transfer/conversion to eSIM you must:
    • Check that your equipment is compatible.
    • Se vai transferir de um equipamento para outro, tenha presente que só pode transferir entre equipamentos do mesmo tipo (iPhone <-> iPhone ou iPad <-> iPad)
    • Make sure the original device has Screen Lock enabled and is set to unlock with “Face ID or Passcode” (check under “Settings” -> “Face ID & Passcode”; the “Turn Off Passcode” option should appear there).
    • Make sure the device where you'll install eSIM has an internet connection—either via Wi-Fi (if it's a new SIM card) or mobile data (if you have another SIM card)
    • Ensure you have the iOS 18 software version (or higher) installed*
    • Make sure the device(s) are nearby and Bluetooth is switched on.


    Steps to convert to eSIM (on the same device):
    1. In the settings menu, choose the "Mobile Network" option
    2. Select "Convert to eSIM" and follow the steps indicated. If this option does not appear, make sure you have followed the steps described above. 
    The conversion process from SIM toeSIM on the same device takes about 5 minutes to become active. Your previous address, SIM , will be deactivated.

    NOTE: If you remove this new eSIM card from your device, you can recover it via my MEO or request a new card by calling customer Helpline (view tariff). (See article "My profile has been removed. What should I do?").


    Steps to make an eSIM transfer (between iPhone/iPad devices):
    1. On the target device, go to “Settings” and select “Mobile Network”
    2. Go to "Add eSIM" and choose the option "Transfer from a nearby iPhone/iPad".
    3. Select the phone number associated with SIMeSIM want to transfer, then tap the “Continue” button.
    4. Follow the prompts on both devices (source/destination).

    The transfer process takes only a few minutes (about 6 min). You can transfer only one card at a time. Your previous eSIM will be deactivated.

    You can also transfer a card with the OneNumber service active. When unpairing Apple Watch from your previous iPhone, choose the "Keep Mobile Plan" option. Don't forget to pair Apple Watch to the new iPhone, keeping the Mobile Plan.

    NOTE: If you remove this new eSIM card from your device, you can recover it via my MEO or request a new card by calling customer Helpline (view tariff). (See the article "My profile has been removed. What should I do?").
     


    If the transfer is not completed successfully, your MEO subscription will remain on the original physical card or eSIM . You can try again or contact the Customer Support Hotline at customer(see the plan).

    After the transfer, you will no longer be able to use your physical card. If you need a physical card again, contact the Customer Support Hotline at customer(see the plan) or visit a MEO store.

    If you transfer the wrong card, you can transfer it back to the old device by simply starting the transfer process in reverse or to another device (if your iPhone model is compatible).

  • How to convert or transfer to an eSIM digital card on anAndroid Smartphone or Tablet

    If you have aANDROID mobile phone tablet , you can convert your SIM card to a digital eSIM directly eSIM your device or transfer it to another ANDROID device quickly and easily (without needing to scan a QR code, contact customer service, customer visit a MEO store), using the eSIM transfer/conversion options eSIM in your ANDROID device’s menus:
    • eSIMConvert to eSIM– allows you to convert a SIM card to a digital eSIM same Android device.
    • “Transfer from a nearby Android ” – allows you to transfer the physical SIM card or the digital eSIM card to another compatible Android device.

    These services are free and are available to customers MEO and MOCHE customers with postpaid plans. If you are customer pay as you go , please contactthe Support Line at customer(see plan) or visit aMEO store.
    If you have the "Net Sharing" service (2nd card), you can only convert/transfer the main card. 

    See theequipment models at Android, where options are available. Make sure that:
    • You have a compatible Samsung smartphone/tablet , orAndroid device 
    • With Android version 15 or higher


    Before startingthe transfer/conversion to a digital card ateSIM , you must:
    • Check to see if yourdevice is compatible. 
    • Se vai transferir de um equipamento para outro, tenha presente que apenas pode transferir se ambos os equipamentos (origem e destino) forem ANDROID compatíveis e do mesmo tipo (Smartphone -> Smartphone ou Tablet <-> Tablet)
    • Make sure the original device has Screen Lock enabled and is set to unlock with “Touch ID or Passcode” (check under “Settings” -> “Touch ID & Passcode”; the “Turn Off Passcode” option should appear).
    • Make sure the device where you'll install eSIM has an internet connection—either via Wi-Fi (if it's a new SIM card) or mobile data (if you have another SIM card)
    • Make sure you have software version Android 15 (or later) installed (check on the device under “Settings” > “General” > “About”) 
    • Make sure the device(s) are nearby and Bluetooth is switched on.

    Steps to convert to eSIM(on the same device):
    1. In the Settings menu, selectLinks > SIM Manager > SIM 1
    2. Select“Convert toeSIM” and follow the steps provided. If this option does not appear, make sure you have completed the steps described above. 

    The conversion process from SIM toeSIM on the same device takes about 5 minutes to become active. Your previous address, SIM , will be deactivated.

    NOTE: If you remove this new eSIM card from your device, you can recover it via my MEO or request a new card by calling customer Helpline (view tariff). (See the article "My profile has been removed. What should I do?").



    Steps to transfer data to eSIM (between compatible Android devices):
    1. On the target device, go to“Settings”and selectConnections > Manager SIM
    2. Tap“Add eSIMand select the option“Transfer SIM another mobile phone.”
    3. Select the phone number associated with SIMeSIM want to transfer, then tap the“Continue”button.
    4. Follow the prompts on both devices (source/destination).

    The transfer process takes only a few minutes (about 6 min). You can transfer only one card at a time. Your previous eSIM will be deactivated.

    You can also transfer a card with the OneNumber service active. When unpairing the Smartwatch from the previous device, choose the "Keep mobile plan" option. Don't forget to pair the Smartwatch to the new Device, keeping the Mobile Plan.

    NOTE: If you remove this new eSIM card from your device, you can recover it via my MEO or request a new card by calling customer Helpline (view tariff). (See the article "My profile has been removed. What should I do?"). 


    If the transfer is not completed successfully, your MEO subscription will remain on the original physical card or eSIM . You can try again or contact theMEO Support Line at customer(see the plan).

    After the transfer, you will no longer be able to use your physical card. If you need a physical card again, contact theCustomer Support Hotline at customer(see the plan) or visit aMEO store.

    If you transfer the wrong card, you can transfer it back to the old device—just start the transfer process in the opposite direction—or to another device (if your Android model is compatible).

  • My profile has been removed. What should I do?

    If you have un eSIM d the app from your device, you can simply reinstall it by scanning the QR code, which is available in the " my MEO" app, either from that same device or from another compatible device. You can install your " eSIM" up to 6 times. Learn how to install " eSIM."

    After 6 installations, the QR code becomes unavailable for scanning again. To obtain a new QR Code, you must request a new eSIM.

  • Can I have a physical card and an eSIM card in the same smartphone?

    Yes, as long as the device is dual- SIM, and supports the eSIM technology.

    Check that your equipment is not blocked to other operators. 

  • How many times can I install eSIM?

    You can install " eSIM " up to 6 times by scanning the QR code you received via email or found in the " my MEO" app. Learn how to install " eSIM."

  • Can I have an eSIM just to use or share internet?

    Sim, you can have an eSIM profile with an active mobile internet plan or if you already have an internet sharing card, you can request a duplicate eSIM.

  • Can I receive and make calls on the smartwatch and enjoy the communications included in my plan?

    Sim, you can share your plan with your smartwatch to make and receive calls and use your mobile data, anywhere, via the OneNumber service.