If your device doesn't work, you can send it in for repair.
Before sending your equipment in for repair, carry out the following checks:
- Turn the equipment off and on
- Try another charger of the same type (compatible) in your device - if it works, the problem is with the charger and not the device
- Make sure the SIM card SIM inserted correctly
- Check the sound volume - make sure you haven't activated a mute profile and that the volume isn't low
- Check the Settings to see if any call forwarding options are active
- Confirm the software update or reset.
If the problem persists, send the device in for repair:
- For the tablets of the following brands, you should contact their technical support:
- If you have taken out MEO insurance and would like to activate it, please contact:
- Helpline customers CHUBB: 21 350 02 70 (available Monday to Friday, 9am to 7pm)
- Email:info.seguro@chubb.com
Warranty period and conditions:
- Warranty on equipment purchased up to 31/12/2021 - 2 years (new equipment), 1 year (refurbished and
used equipment).
- Warranty for equipment purchased on or after January 1, 2022: 3 years (new and refurbished equipment), 18 months (
used equipment). During the third year of the warranty, it is the consumer’s responsibility to prove that the defect detected was already present on the date of purchase and delivery of the equipment.
- If you are aMEO Empresas customer , the warranty is 2 years for new equipment and 1 year for refurbished and
used equipment.
- Screen protectors for mobile phones and tablets come with only a 6-month warranty. The special warranty extension (6 months) applies only tocustomers consumers and public sector contractors.